Had a great experience with high level of service from various departments. We ended up with the VoIP service for the team and new business. We gave our Account Manager the task to find us a certain t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Orbital have provided our company with superb customer service from the day we signed up with them. We initially went with Orbital when their lead time was significantly quicker than BT for a line ins... See more
Company replied
We had an issue with our phones when swapping over our leased line. Orbital did everything they could to assist us with this issue, which was not caused by them, but this heled us argue the case with... See more
It was great to be receiving fibre at last but unfortunately we had to get our IT company in after being advised that strength was due to our equipment but it turned out it was an error by Orbital, al... See more
Company replied
Company details
- Internet Service Provider
- also in
- Internet provider
- Internet shop
- Phone and internet services
- Telecommunications service provider
About Orbital Net
Written by the company
Thank you for visiting Orbital Net
Thank you for visiting Orbital Net
Orbital have been providing bespoke connectivity solutions to businesses since 1998. From humble beginnings Orbital is now providing services to hundreds of businesses. Orbital Net's mission is to provide future proof, innovative and effective solutions to our customers in the UK, USA and Canada.
Our helpful, knowledgeable team offer a personal service which continues for the entirety of your Orbital customer journey.
Our bespoke solutions and out of the box thinking set us apart from other ISP’s, and years of combined expertise from an established company make us the ideal connectivity partner for your business.
We specialise in Internet Services including Full Fibre (FTTP), Fibre to the Cabinet (FTTC), Leased Lines, Dedicated Fibre, Wireless including our WiMAX solution while also supporting these with additional services that rely on a resilient broadband connection like VoIP (digital telephone), MPLS solutions, hosted virtual and physical servers, data centre and much more.
We are a one stop connectivity provider who will deliver and support services for your business. Visit our website Call us on 0330 324 4444
Email our solutions team for advise on the right services for you:
solutions@orbital.net
Contact info
County House, Station Approach, Bekesbourne, CT4 5DT, Canterbury, United Kingdom
- 01227 668900
- solutions@orbital.net
- www.orbital.net
4.4
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good
Very good. Still a of confused over the number of switches and routers in the farm house
23 October 2023
Reply from Orbital Net
Good morning, Rupert, many thanks for taking the time to leave us a review. We are so pleased to see that you have had a positive experience, and we will strive to continue providing you with a 5-star service! Kind Regards, The Orbital Team.
Fast and efficent
10 October 2023
Reply from Orbital Net
Good morning Ashley. Thank you for taking the time to leave us a review. We always love to hear when our customers are pleased with their service and it's great to see you found our service to be at a 5-star standard.
Kind Regards,
The Orbital Team.
Reply from Orbital Net
Dear Rafal. Thank you for your very kind review, we will make sure the relevant teams receive your positive feedback. We are grateful to have your comments and hope to continue supporting you as a customer for a very long time!
Kind Regards,
The Orbital Team.
Excellent communications
Excellent communications, really happy with the upstream and downstream speed.
18 July 2023
Reply from Orbital Net
Good morning Ben. We always love to hear when our customers are satisfied with the service they are receiving. We really appreciate your feedback and will make sure our team are aware of your kind words.
Kind Regards,
The Orbital Team.
Great service from the office to the…
Great service from the office to the engineer installing the kit
28 September 2023
Reply from Orbital Net
Good morning Ricky. What wonderful feedback, we are thrilled to see a 5-star review. We are happy to hear our customers feel taken care of at every step of the process.
Kind Regards,
The Orbital Team.
Responsive
We had a dedicated person who looked after our transfer of services who kept us informed at all stages
29 September 2023
Reply from Orbital Net
Good morning Sally. Thank you for taking the time to leave us a review. It's great to hear that you felt taken care of at every step of the process. We are grateful to have your comments and hope to continue supporting you as a customer for a very long time!
Kind Regards,
The Orbital Team.
Arrived on time
Arrived on time , very friendly and got everything set up as expected
14 September 2023
Reply from Orbital Net
Good morning Samantha. Thank you for taking the time to leave us a review, feedback from our customers means a lot to us. We are so pleased that you have had a positive experience with your installation and felt it was at a 5-star standard. We always want our customers to feel like they have received the best service possible.
Kind Regards,
The Orbital Team.
Efficient & Polite
Dillon & Reece arrived on time and carried out the work very efficiently. Once the installation was complete, they went through the ‘technicals’ and made sure that I was completely satisfied before they left. I now have a very fast and reliable internet connection. It’s good to see that customer care is still important to some companies.
17 August 2023
Unprompted review
Reply from Orbital Net
Good morning Matt. What a wonderful review. It is great to hear that you had a positive experience with two of our engineers, Dillon and Reece. Our teams work hard to maintain the best standards for our customers so it's great to hear that this has benefited you. At Orbital our customers will always come first and we will do whatever we can to make sure our customers feel supported by our teams.
Kind Regards,
The Orbital Team.
Superb Customer Service
Orbital have provided our company with superb customer service from the day we signed up with them. We initially went with Orbital when their lead time was significantly quicker than BT for a line install. Since then we have twice moved premise, both times at short notice, and they have always accommodated our needs. Massive thanks to our account manager David for all his help (sorry for everything for always being so last minute!).
15 August 2023
Unprompted review
Reply from Orbital Net
Good afternoon Ian. Thank you for taking the time to leave us a review, our teams are always so grateful for all feedback left by our customers. We are so thrilled that we were able to support you and meet your business needs. David and his team will be so pleased to see that you are happy with your service.
Kind Regards,
The Orbital Team.
The engineers were excellent and…
The engineers were excellent and explained their processes really well. The work was neat and every hurdle they came across the dealt with efficiently. Everyone i dealt with on the phone has been friendly and helpful.
7 August 2023
Unprompted review
Reply from Orbital Net
Good morning Andrew. What a wonderful review, our customer feedback is really appreciated by all our teams. I will make sure that the relevant people are aware of your review. It's also great to hear that you're happy with how we dealt with all situations throughout the installation process.
Kind Regards,
The Orbital Team.
Efficient and kind
1 August 2023
Reply from Orbital Net
Thank you for taking the time to leave us a review Gustav. It is great to hear that our sales and engineering team were able to help you with your bonded solution! We always love to hear when our customers are satisfied with the service they have received and we will ensure your feedback is passed on to the relevant teams.
Kind Regards,
The Orbital Team.
Reply from Orbital Net
Good morning Paul. Thank you for taking the time to leave us a review. We are extremely grateful when our customers let us know their feedback, and we are so pleased that the service is at a 5-star standard.
Kind Regards,
The Orbital Team.
Very friendly and helpful
Very friendly and helpful, but took a while to get going , signal not that great but better than BT
18 July 2023
Reply from Orbital Net
Dear Tony. Thank you for taking the time to leave us a review, all feedback from our customers is greatly appreciated. We are pleased to hear that you have found our service to be friendly and helpful, however, we are keen to help you where we can regarding your signal. I will start an investigation into your account and see what we can do, please expect us to get back in contact about this soon.
Kind Regards,
The Orbital Team.
Great support response
Great support when our connection went down. Thoroughly investigated and resolved in good time. Great to get straight through on the phone and to get an immediate response to our issue. Thank you.
24 May 2023
Unprompted review
Reply from Orbital Net
Dear Andrew. Thank you for taking the time to leave us a review, we are always pleased to hear when our customers are happy with the support that they have received, and I will make sure the team are aware of your positive feedback. We are confident that you will continue to see this standard of service in the future and for as long as you are a customer with us.
Kind Regards,
The Orbital Team.
Fibre at last
It was great to be receiving fibre at last but unfortunately we had to get our IT company in after being advised that strength was due to our equipment but it turned out it was an error by Orbital, also was left without a phone working which again proved to be an Orbital issue. Fingers crossed all has been resolved by our IT company and going forward this should be a positive things for us.
10 April 2023
Reply from Orbital Net
Hello Robbie. Thank you for taking the time to leave us a review. We are sorry that you felt your experience wasn't 5 star. Our goal is always to offer the best service to all our customers and we are really disappointed that we fell short this time. Feedback like this helps identify the area's that we need to improve, so we are grateful for your comments and can assure you that we are working on this internally with the relevant teams. We are confident that you will see the benefits of working with Orbital as your solutions partner in the future, and we are here to support you hopefully for years to come.
Kind Regards,
The Orbital Team.
Really helpful and efficient throughout.
6 April 2023
Unprompted review
Reply from Orbital Net
Dear Richard. We are so glad to see that you are happy, and you have found our service to be of a 5-star standard. It means a lot to us and our teams to see such wonderful feedback, so we really appreciate you taking the time to leave us a review.
Kind Regards,
The Orbital Team.
Fibre Optic Installation
Had my fibre optic connection installed yesterday. The team turned up on time were courteous and agreed the route with me and exact place for the equipment boxes. The team carried out the work quickly and completed by showing how to set up the system with our appliances. Well done.
29 March 2023
Unprompted review
Reply from Orbital Net
Good morning Robert. Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with your fibre optic connection. This incredible review will be greatly appreciated by the team and I will make sure the team are aware of your kind words.
Kind Regards,
The Orbital Team.
Great service
27 March 2023
Reply from Orbital Net
Good morning Steve. We are so pleased that you have had a positive experience. We are grateful to have your comments and hope to continue supporting you as a customer.
Kind Regards,
The Orbital Team.
Installation went well and everything…
Installation went well and everything was as promised.
We are yet to use the broadband as we have not moved in yet!
22 March 2023
Reply from Orbital Net
Good morning Paul. Thank you for taking the time to leave us a review regarding your installation. We are so pleased to hear that everything went well for you, and we will ensure that this level of service continues for you. Kind Regards,
The Orbital Team.
First class service and support
The team at Orbital Net has given us an absolute first-class service - from my initial phone call to Chris, the Business Development Manager, who helped me to determine that we needed WiMax at our new rural offices (where normal broadband is practically non-existent), right up to the installation by Haydn, who was efficient, polite and helpful. For someone who is a bit of a technophobe, the advice I received was excellent and gave me confidence that I was signing up with the right people - and the stable and reliable internet service we receive means that I do not have to worry at all about our internet connections. The whole process of setting up our internet was smooth and stress-free, and I would not hesitate to recommend Orbital Net.
14 December 2022
Unprompted review
Reply from Orbital Net
Hello Wendy. What an excellent review! We are so pleased so hear that your experience was so positive all the way from our solutions expert Chris, to Haydn installing it for you. We will certainly make them aware of your kind feedback. Our team work so hard to offer the best service in the industry so it means a lot to us to hear from customers like you. We will endeavour to maintain this service for you and all our Orbital customers. Kind Regards,
The Orbital Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.