Orchard by Bridges  Reviews 160

TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

It is said that moving house is one of the most stressful things you ever do and they are not wrong. After accepting an offer from a cash buyer, we thought the sale would be straight forward. This wa... See more

Rated 5 out of 5 stars

Orchard by Bridges (Camberly) has been fantastic in helping us secure our first home. Particular thanks go to David Ramon and Hayley Levy who were also happy to answer any questions we had and follow... See more

Rated 5 out of 5 stars

We felt extremely fortunate to have Orchard as our agents when we sold our house recently. They listened and saw we only had appointments that were booked in advance with buyers who seemed genuine. W... See more

Company replied

Rated 1 out of 5 stars

I ordered two 4 in 1 cherry trees. One died almost immediately. I contacted them 3 times via e-mail (there is no phone number on their website) and was completely ignored. Whatever you are saving i... See more

Company replied

Company details

  1. Estate Agent

Written by the company

Since 2006 Orchard has risen to become one of the areas most successful and reputable estate agents. Orchard was founded on a simple belief: Offering unrivalled levels of personal service to our valued clients. We pride ourselves on providing extensive local knowledge and impartial advice and in essence, it’s our people that make us special. When you enlist the help of Orchard you will be pleased to know that we’ll take the time to truly get to know you and your requirements. We will be by your side every step of the way, helping to make your property sale as smooth and effortless as possible. Critical to this is our belief in the importance of communication. To this end, we utilize the very latest technology to help us stay in touch – either online or in person. As a result you’ll always know how your house sale is progressing. Why not contact us today, and find out how we can help you sell your property?


Contact info

3.5

Average

TrustScore 3.5 out of 5

160 reviews

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Rated 4 out of 5 stars

Great work

It is said that moving house is one of the most stressful things you ever do and they are not wrong. After accepting an offer from a cash buyer, we thought the sale would be straight forward. This was not the case but praise and persistence must be given to Hayley Levy in particular and David Ramon for pushing through with the sale for us. We managed to get the house we wanted and are settling in well.
I would also like to thank the rest of the Camberley team for showing the prospective buyers around our home and for their prompt feedback. They were so upbeat, helpful and reassuring. Many thanks.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Orchard by Bridges (Camberly) has been…

Orchard by Bridges (Camberly) has been fantastic in helping us secure our first home. Particular thanks go to David Ramon and Hayley Levy who were also happy to answer any questions we had and follow up with the vendors. You both made the process smoother which we greatly appreciate

14 July 2023
Unprompted review
Rated 1 out of 5 stars

Worst estate agent in Camberley?

Received an offer from a purchaser who was supposed to be financially ‘vetted’. An exchange date was proposed for 2 months later (straight sale no chain). 4 days before supposed to exchange, buyer has not applied for searches, not applied for a mortgage. When I asked the agent to put the house back on the market, he refused, saying ‘it’s not like we had a queue of buyers for your house’. Tied into a twelve week ‘contract’ I couldn’t go elsewhere. Unsurprisingly enough, the sale fell through after 2 separate mortgage valuations, applications, were declined, so basically, purchasers do not have big enough deposit. I have been mislead throughout, with different information, from different members of staff, and now to top it all off, they are insisting that I have to wait 21 days for a ‘notice’ period to expire, meaning I cannot sign up with a reputable agent. Appalling service, appalling attitude towards their ‘clients’, you know, the ones who pay commission and in affect their wages. This has had an awful impact on my family, my finances, and my health, but they do not care. I highly recommend you avoid using this company, if, you wish to be treated with respect, and would like a basic level service. Avoid, in my opinion.

16 November 2023
Unprompted review
Rated 1 out of 5 stars

Arranged a viewing for 5.30pm today

Arranged a viewing for 5.30pm today . Nobody turned up and when we called we were told that they had left us a voicemail advising the viewing had been cancelled , why not just tell the truth and say you forgot to call us .

25 July 2022
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Good afternoon,

Thank you for bringing this to our attention. We are known for our enthusiasm, customer focus and our experienced, proactive team so your comments came as a surprise to us.

Unfortunately I am struggling to locate your details to discuss your experience. Would you mind reaching out to me at eratcliffe@bridges.co.uk with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.

Thank you so much, and I look forward to hearing from you!

Emma

Rated 3 out of 5 stars

Orchard representatives were generally…

Orchard representatives were generally helpful, and friendly during my tenancy. However, if they truly pride themselves on their reputation then they need to consider reviewing the type of landlords that they choose to partner with. Having lived in an insect infested flat for ~2 years where the landlord refused to accept any responsibility, and all the pain and spitefulness received inbetween, my experience with Orchard has been completely tarnished. Orchard also allowed the landlord to charge ridiculous deductions from our deposit. For example £5 for a supposedly missing door stop?? £84 for a toilet seat that was broken by Orchard's recommended cleaner. With no photographic proof, I had to make the decision to pay this huge sum to avoid further mental stress. Good luck to anyone renting a property owned by the Fulliloves.

15 January 2022
Unprompted review
Rated 5 out of 5 stars

Staff at bridges

I have always found the staff at bridges knowledgeable and helpful.
A particular mention is needed for Fran Jones who has followed up outstanding matters efficiently in a timeous and successful way. She is a credit to Bridges.

19 August 2021
Rated 5 out of 5 stars

Helpful

Happy to work with Orchard specially with Esther ,Rachel & Keah who are friendly and help us with Kings Court in Camberely .
Thanks for all the support

5 August 2021
Rated 5 out of 5 stars

Good Products and Service

I purchased two Arborvitaes to replace a few dead ones in our yard. Shipping took a few extra days then what was estimated. The two plants arrived in a shipping box, in great condition! They are alive, green and healthy! The two plants are smaller then what I was planning on but it will do the job. Looking forward to getting them planted.

28 July 2021
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

Order a Honeycrisp apple tree from online orchards July 9th. 7 days later it arrived. Didn't think it would look as health as it did. Very pleased with my experience from online Orchards.

24 July 2021
Unprompted review
Rated 3 out of 5 stars

my shrub arrived in good shape but took…

my shrub arrived in good shape but took twice as long to arrive as i was first told

20 July 2021
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi John thanks for your review however this is the wrong business - we are an estate agents based in Surrey, UK. Would you please be so kind as to remove your review and place on the correct company - believe it might be Online Orchards?

Rated 5 out of 5 stars

I RECIVE MY ORDER EARLY AND IN GOOD…

I RECEIVED MY ORDER EARLY AND IN GOOD SHAPE I COULD NOT HAVE ASKED FOR MORE

12 March 2020
Unprompted review
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Reply from Orchard by Bridges

Hi Evelyn,

Thank you for leaving a review but I think you have the wrong Orchard - we are an estate agents and do not sell cherry trees unfortunately... unless they come with a house you are purchasing!

All the best

Emma

Rated 5 out of 5 stars

order 3 trees all came in great shape…

order 3 trees all came in great shape and looks ready to bloom.cant wait for fruiting.great price and would make future purchase.

29 February 2020
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Somsathit,

Thank you for leaving a review but I think you have the wrong Orchard - we are an estate agents and do not sell fruit trees unfortunately... unless they come with a house you are purchasing!

All the best

Emma

Rated 5 out of 5 stars

Brandywine crabapple tree

ordered a brandywine crabapple tree. Received it in a few days and it was great. About 3 feet tall with several branches. Will plant in a few days and see how it grows. The website has great info about what to do for my tree. Thanks.

29 February 2020
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Dee Dee,

Thank you for leaving a review but I think you have the wrong Orchard - we are an estate agents and do not sell brandywine crabapple trees unfortunately... unless they come with a house you are purchasing!

All the best

Emma

Rated 5 out of 5 stars

Dwarf Bare root Chojuro Pears

I ordered 2 dwarf bare root Chojuro pear through Home Depot on-line and they came in from Online Orchards well packed and on the date promised. They are about 4 ft tall, well trimmed with strong root systems. I planted them a week ago following instruction from the " Planting and Care" guide provided, and now new leaves are coming out. I am very happy with the healthy plants , at 1/3 the price compared to potted fruit trees.

29 February 2020
Unprompted review
Orchard by Bridges  logo

Reply from Orchard by Bridges

Hi Sam,
Thank you for leaving a review but I think you have the wrong Orchard - we are an estate agents and do not sell dwarf bare root chojuro pear trees unfortunately... unless they come with a house you are purchasing!
All the best
Emma

Rated 5 out of 5 stars

I ordered a peach and a nectarine…

I ordered a peach and a nectarine tree...both came well packed and I received an email the day the were delivered. I receive mail through a post office box, so ensuring the date of delivery was crucial. I have ordered trees in the past and they are extremely healthy and well pruned!

29 February 2020
Unprompted review

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