Orlebar Brown Reviews 

Appalling customer service, failed to deliver for a week and then claimed they delivered a day after I left and told me I should get someone to find the parcel. I sent someone to ‘find the parcel’ … no parcel at my property.

No reply from customer service at all now I’m asking for a refund.

Overpriced, rude and lazy company. Most companies can manage to get a product to you in 24-48hrs these days … over a week ? Jokers.

Spend your money elsewhere!

Orlebar Brown have refused to fix a zip on a pair of swim shorts because I don't have a receipt. I don't think you can offer a five year warranty requiring a proof of purchase as people do not keep receipts for that length of time. I think it should be enough that the shorts are Orlebar Brown. I don't want new shorts just the zipper pull reattached. I don't even need the zip replaced just the metal handle that pulls the zip. Very disappointed. I have asked if I can have it replaced at my cost and have been ignored. I am very disappointed.

Clothing is great quality and nice designs. Quite expensive but with plenty of sale opportunities.
Hand wash only on a lot of clothing worth considering before purchase.

Superb quality and service.
Not many brands stand by the products the way they do.
Sometimes sizing may be an issue, but at least you can try them out and send them back, no questions asked and keep the best fit for you.
I usually buy twice a year, to replenish my summer wardrobe.

Excuisite clothing and excellent customer service.
Much appreciated the fast delivery. Have to size up on the shorts, but the fit is amazing. Totally recommend for my summers in Greece

Again, another encounter with OB's customer service. After making a complaint about a Hoodie I purchased, they were swift in offering a solution of either replacing the hoodie or offering an e-voucher. I decided to go with the e-voucher which was for about 50% of what I bought the hoodie for. I was then sent the code, on the checkout I had a small issue but within a few minutes Amelia solved the problem.

Hopefully, I won't have any issues with the shorts I bought, however, OB's customer service from my personal experience ranks right up there & is arguably the best experience I've had dealing with higher-end fashion brands.

Best customer service ever! I was anxious to get a last minute gift on time and I have no words about the fast delivery never mind the packaging! Totally recommend

A great brand and amazing swimming suits. They dont Come cheap but they are totally worth it, seen some comments on quality and I am amazed that people write that this is as good as it gets for a swimming suit for man and classy.... Get that if you like to look good at the beach or the pool, you'll stand out just but the cut of it!

The customer service on here has been reasonable some times good but sometimes sub par

The main issue I have is that the quality of materials on the swim shorts have been really poor.

I bought a pair in matches fashion but then the swim shorts faded and also had the knot damaged less than 6 months after purchase.

Then when I got a replacement, the shorts literally tore at the seam within six months of purchase.

I’ve now had to send them back to get repaired although I’m not sure how they will repair them.

I am going on holiday in less than 2 weeks but I don’t think I will have a pair to go with! These are not cheap and the quality really is VERY bad.

I’m excited that they ship to Taiwan!
Fast delivery all things considered and the fit and feel is unparalleled.

I purchased gift for my partner, he is a huge fan.
Had to exchange for a larger size and they did it for me with no hassle.
Thank you so much for that !!

We bought some swim shorts in London and wanted to exchange for a different size in Sydney CBD. The guys in the store Amedeo and Shanin were absolutely brilliant. Not only did they sort it all out they were so welcoming and their customer service was truly second to none. They even gave us some tips of where to go in both Sydney and Melbourne. Brilliant employees. Super shop and great products.

I sent 4 times an email to buy a swim short, only want to know somethings about tax. I sent it to Paris and london, but they never give a reply. Very bad

I ended up buying two t-shirts from the Orlebar Brown store in London, after a very nice experience. The first thing I said to the assistant was, I usually buy Sunspel and I haven't refreshed my t-shirts in ages because they hold their shape so well. I pointed out that the neckline holding its shape was a big thing for me - especially if you're going to pay this kind of money. I was told that the OB Classic is specifically designed to hold in the neckline. Tried them on and they fitted nicely. They didn't have the style in dark grey but I found it online a couple of weeks later.
I took the t-shirts on holiday, wore them once, washed them once and no matter how much you iron them, the collars collapse inwards. Because of the detail in the design, they are SO uncomfortable when this happens. I wrote to OB and expressed my disappointment, I didn't ask for anything. But, they told me to send them back, so I did. After a few days, I was told that I just needed to iron the collars; I replied that I did. They offered me other designs to the same value; or said they would replace with the same design but new. I explained that I don't like their other designs on me. They told me that I was lucky to be offered this as the time limit on returns had passed and not to let this happen again. They also questioned why I had bought two and then a third at a later date - insinuating that my story didn't quite add up.
I pointed out that THEY had asked me to send them back, I had merely emailed to let them know that their design was not worth the money. I asked them to please send me my goods back.
After a few days, I have been told that they will now be sending me back my original purchases. As of the 30th August, I still have not received notification that these have been sent. I requested their return on the 9th.
OB may well be a 'Bond brand' but do not expect the product or the service to be up there with the quality of heritage companies such as Sunspel or N Peal. Perception only gets you so far and judging by the reviews on here, this young company has many lessons to learn.

I can’t believe the rating of this company so low! This is the second review I’m leaving for Orlebar Brown, because it’s the second time I’ve returned something using the five year warranty, and I cannot believe how great the customer service has been.

I’ve had a pair of shorts for almost a year, wore them last season and again in July this year, where I realised that there was a tear at the tab on the back of the shorts.

I texted them and they told me to contact them as soon as I returned which I did, one week later, new shorts. How does it get any better than that?

Purchased almost $5k worth of items. 2 shirts were hand wash in cold water - which was done - and now both have shrunk are can’t be worn. OB don’t answer their phone or WhatsApp, will throw items in the bin and never shop there again.

Great customer service and the quality of the swimshorts are superb!

Honestly it's kinda hard to understand why is there so many bad reviews, it's either people like me who are super satisfied or people that had terrible experiences.

The sebastian polos look great on first wear but are just overpriced and fragile. One of mine just ripped in the middle of the back. Other competing brands are way better . The trouble is that the polos lose their shape despite following all the washing guidelines. The shop assistants themselves in the stores told me more than once that since OB sold a few years ago they’ve all seen a dive in quality. I had spent too much money over the years at OB. The customer services are not interested. Never again. Be warned

I was a bought a shirt as a gift. I buy shirts from traditional London shirt makers. This orlebar brown shirt is very very overpriced. Cheap plastic buttons and the linen is nothing special. Very very overpriced although judging by the sight this brand are aiming to be trendy, rather than making an outstanding product

My absolute favorite go-to place for swimwear. I especially love the photographic swim shorts. Although very expensive, they have some good offers during the sale period.