Ormskirk Pets Reviews 

1,469
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, reliable dispatch, excellent service, and very competitive prices available across a wide selection of quality pet products. Consumer feedback shows that shopping on the clear website is simple, purchasing is entirely straightforward, and the support team always provides friendly assistance. Some reviewers were not happy with occasional delivery delays and prolonged waiting times caused by courier services failing to deliver properly. A few people also mentioned experiencing frustrating issues with receiving incorrect items, wrong colours, or damaged products inside their ordered parcels.

What people talk about most

Product

Users describe positive interactions with product, highlighting the wide range of goods and unbeatable... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive quickly and... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very reasonable... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, competitive pricing, and fast... See more

Service

Reviewers highlight positive aspects of service, consistently praising fast dispatch, helpful communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good website, cheap prices(everyone's favourite) fast delivery. My daughter is a professional Dog-groomer, I'm sure she will be impressed. VERY IMPORTANT POOCH. ASHINGTON, WEST SUSSEX. SEE HER ON... See more

Rated 5 out of 5 stars

Wilbur absolutely loves his noodle dog toy, he takes it everywhere with him and gets very stressed if he cant find it. Unfortunately it ultimately gets very dirty and a bit chewed 🙄. Fortunately Orm... See more

Rated 5 out of 5 stars

Stumbled across this company a year or so ago when looking for an item out of stock elsewhere. Since then ordered multiple times and will do again - very competitive prices, quality brands and fast d... See more

Rated 5 out of 5 stars

This company never fail to do their best. I placed an online order on Friday afternoon and it arrived the next day. Most places would have sent an order to arrive the following week. The prices are ex... See more


Company details

  1. Pet shop

Written by the company

Ormskirk Pets is a small local family run independent pet shop in Ormskirk, Lancashire. We take pride in offering an incredible customer experience with very competitive pricing and a wide variety of products from the best known brands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,469)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend this business

I highly recommend this business. I've bought a few dog toys from them. Prices are really competitive, delivery is prompt. Great communication when there is an issue.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Duck fillets

Great service always prompt and quick delivery
And my dog sits in front off cupboard for duck fillet 😋😋🐕🐾🐾

14 March 2026
Unprompted review
Rated 5 out of 5 stars

5 starts

Ormskirk had just want I wanted for my rabbits and at a brilliant price to. I also needed to contact them their response was quick and extremely helpful. Will definitely use them again!! Highly recommend.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great prices and exemplary customer…

Great prices and exemplary customer service. I forgot to add a
Discount to an order but they applied it retrospectively by refunding my account within the hour and on
a Sunday too! I've used Ormskirk Pets for years as they have the cheapest prices but I also really value good customer service and this will ensure that I don't ever go elsewhere!

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and value

Ormskirk Pets had exactly what I wanted, I cannot fault their efficient and speedy service. Here on the Isle of Man I could only find small bags of the bird seed I wanted if I had bought the same quantity of those I would have paid double what this wonderful little business charged.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service I requested a…

Terrible customer service I requested a refund as my item never arrived and was totally ignored. Parcel turned up 2 weeks later with no apology very disappointing

6 March 2026
Unprompted review
Ormskirk Pets logo

Reply from Ormskirk Pets

Hi,

Thank you for your feedback, and we’re very sorry for the frustration caused while your order was delayed.

We can see that you contacted us on 1st March to report that your parcel hadn’t arrived. We responded on 2nd March and immediately opened an investigation with Royal Mail to locate the missing parcel. Following that investigation, the parcel was located and was successfully delivered on 6th March.

We completely understand how disappointing it is when a delivery doesn’t arrive when expected, and we really appreciate your patience while the courier carried out their investigation. Unfortunately, as a small family-run business we are reliant on courier partners like Royal Mail, DPD, Evri etc for deliveries, just like all online retailers, but we always do everything we can to resolve issues as quickly as possible when they occur.

We’re very glad the investigation resulted in your parcel being found and delivered. If there’s anything further we can help with, please don’t hesitate to contact us.

Kind regards,
Ormskirk Pets

Rated 5 out of 5 stars

Excellent service

Excellent service. Ormskirk Pets offered a fantastic deals on treats for my parrot, which I ordered. When they had a small delay due to supply issues they upgraded my delivery option to next day delivery to avoid any further delay. So great price, great communication and great product. Thank you

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The products I had ordered were out of stock but Ormskirk Pets emailed me straight away, refunded the additional postage I had paid for quick delivery and agreed to send as soon as in stock. True to their word, refund received and products despatched exactly when they promised, including fast delivery. Great service and products, will definitely use again. Thank you.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

So pleased to have found Ormskirk Pets…

So pleased to have found Ormskirk Pets (can't remember how but likely a Google search for a particular product). Prices are incredibly good value, great service and updates. It's lovely to be able to support a family run business too. Very happy to continue ordering and trying different products. Thank you so much.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 3 Puppy toys and two of items…

I ordered 3 Puppy toys and two of items arrived in the wrong colour and 1 item was not what I ordered. When I emailed to say that my order was incorrect I was told that these toys came in different colours and that it is random what colours you get.
Think this is really out of order and I will never order from this company again.
Debra

19 February 2026
Unprompted review
Ormskirk Pets logo

Reply from Ormskirk Pets

Hi Debra,

Thank you for your feedback, and we’re really sorry to hear about your experience.

Some KONG puppy toys are listed as assorted colours, which means the colour supplied is selected at random by the manufacturer — this is standard across many KONG products and is noted in the product photos.

We never want any customer to feel disappointed. If the products are unopened and unused, you are of course welcome to send the products back to us for a refund.

We value your custom and hope you take us up on this if you wish.

Kind regards

Rated 5 out of 5 stars

Brilliant value and quality for my…

Brilliant value and quality for my collies "chewies'. The only problem I have is with courier service EVRI, my parcel was delivered miles away!! and it was only the consideration of the homes occupier who took the time and trouble to bring it to me that I actually received it

19 February 2026
Unprompted review

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