Ormskirk Pets Reviews 

1,469
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, reliable dispatch, excellent service, and very competitive prices available across a wide selection of quality pet products. Consumer feedback shows that shopping on the clear website is simple, purchasing is entirely straightforward, and the support team always provides friendly assistance. Some reviewers were not happy with occasional delivery delays and prolonged waiting times caused by courier services failing to deliver properly. A few people also mentioned experiencing frustrating issues with receiving incorrect items, wrong colours, or damaged products inside their ordered parcels.

What people talk about most

Product

Users describe positive interactions with product, highlighting the wide range of goods and unbeatable... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive quickly and... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very reasonable... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, competitive pricing, and fast... See more

Service

Reviewers highlight positive aspects of service, consistently praising fast dispatch, helpful communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good website, cheap prices(everyone's favourite) fast delivery. My daughter is a professional Dog-groomer, I'm sure she will be impressed. VERY IMPORTANT POOCH. ASHINGTON, WEST SUSSEX. SEE HER ON... See more

Rated 5 out of 5 stars

Wilbur absolutely loves his noodle dog toy, he takes it everywhere with him and gets very stressed if he cant find it. Unfortunately it ultimately gets very dirty and a bit chewed 🙄. Fortunately Orm... See more

Rated 5 out of 5 stars

Stumbled across this company a year or so ago when looking for an item out of stock elsewhere. Since then ordered multiple times and will do again - very competitive prices, quality brands and fast d... See more

Rated 5 out of 5 stars

This company never fail to do their best. I placed an online order on Friday afternoon and it arrived the next day. Most places would have sent an order to arrive the following week. The prices are ex... See more


Company details

  1. Pet shop

Written by the company

Ormskirk Pets is a small local family run independent pet shop in Ormskirk, Lancashire. We take pride in offering an incredible customer experience with very competitive pricing and a wide variety of products from the best known brands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(1,469)

248 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a hamster surprise box for ten…

Ordered a hamster surprise box for ten pound what a waste of money. The items inside where broken and one of the biscuits was out of date and broken. The itens where probably worth £5 at the most.
Very surprised as iv never had a problem with them before.

12 February 2026
Unprompted review
Ormskirk Pets logo

Reply from Ormskirk Pets

Hi Michelle,

Thank you for your feedback — we’re really sorry to hear you were disappointed with your recent order.

We’ve checked your account and can see you’ve placed over 40 orders with us and this is your first disappointing experience.

Our small animal surprise bundles are designed to offer a selection of items at a reduced price compared to buying individually, and we take care to ensure all products are in good condition and within date. If any item arrived damaged or you believe something was out of date, that’s absolutely not acceptable and we would always want the opportunity to investigate and put things right.

Please contact us directly at hello@ormskirkpets.co.uk with photos of the items so we can review this and arrange a suitable resolution.

We genuinely value your continued custom over the years and hope we can resolve this for you.

Kind regards

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Was hunting down jumbo carrot sticks for our Husky. We normally get them on Amazon but for some reason they are out of stock or there’s an alternative with a 4 week wait. Googled the carrot sticks, came across this page and found them straight away, price wasn’t more which was a bonus. Saw that it’s a family run business which made me like them more. Was sent the tracking code the next morning. High recommend.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

This company never fail to do their…

This company never fail to do their best. I placed an online order on Friday afternoon and it arrived the next day. Most places would have sent an order to arrive the following week. The prices are excellent and it is a family owned business which I will always try to support over large corporations. Thank you Ormskirk.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Nothing negative I can say. The products are well priced, and the customer service was quick and helpful.
Will be recommending this company to anyone with pets

10 January 2026
Unprompted review
Rated 5 out of 5 stars

I've used Ormskirk pets for a long…

I've used Ormskirk pets for a long while now and I find them to be a good reliable family run business. No order is to small to receive there outstanding service. Only last week when I ordered after purchasing i realised that I had appointments so I would be unable to receive my order, I contacted them and they rearrange my order to suit me. Another great thing about this family run business is they answer your emails enquiries supper fast. And a few occasions there have been a few surprises in my orders extra products and toys that my Beautiful dog will enjoy. So thumbs up and carry on your excellent customer service. Mr Ron Lines.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Where’s my money?

Placed an order in good faith. 3 out of 12 items I ordered were not the right ones. Nearly a whole month and I still haven’t got my refund - it’s less than £10 and the time and stress in still trying to get my refund processed is very poor indeed. Now they seem to have stopped replying to me! Ormskirk - please issue the £12.09 refund including the postage you agreed to refund.

23 January 2026
Unprompted review
Rated 3 out of 5 stars

Delayed order

Having had a subscription for over 18 months, without any issues, it's disappointing that the most recent order has been problematic.
Once money is taken for the order, I normally expect the delivery via the dreaded Evri within a few days.
It hasn't happened in this case and when I chased Ormskirk by email they tell me it's out of stock/delayed.
Why they couldn't let me know as not having the order when expected meant I had to source dog food elsewhere at a higher price.
Let's hope it's a one off

20 January 2026
Unprompted review
Rated 1 out of 5 stars

PAID EXTRA FOR WHAT??

Ordered at 2am Monday 5th. Paid extra for express delivery (1-2 working days). Its now Friday 9th and I havent heard a thing and its still not here. I have emailed twice and been ignored. Won't be using this company ever again

9 January 2026
Unprompted review

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