Ormskirk Pets Reviews 

1,469
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, reliable dispatch, excellent service, and very competitive prices available across a wide selection of quality pet products. Consumer feedback shows that shopping on the clear website is simple, purchasing is entirely straightforward, and the support team always provides friendly assistance. Some reviewers were not happy with occasional delivery delays and prolonged waiting times caused by courier services failing to deliver properly. A few people also mentioned experiencing frustrating issues with receiving incorrect items, wrong colours, or damaged products inside their ordered parcels.

What people talk about most

Product

Users describe positive interactions with product, highlighting the wide range of goods and unbeatable... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive quickly and... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very reasonable... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, competitive pricing, and fast... See more

Service

Reviewers highlight positive aspects of service, consistently praising fast dispatch, helpful communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good website, cheap prices(everyone's favourite) fast delivery. My daughter is a professional Dog-groomer, I'm sure she will be impressed. VERY IMPORTANT POOCH. ASHINGTON, WEST SUSSEX. SEE HER ON... See more

Rated 5 out of 5 stars

Wilbur absolutely loves his noodle dog toy, he takes it everywhere with him and gets very stressed if he cant find it. Unfortunately it ultimately gets very dirty and a bit chewed 🙄. Fortunately Orm... See more

Rated 5 out of 5 stars

Stumbled across this company a year or so ago when looking for an item out of stock elsewhere. Since then ordered multiple times and will do again - very competitive prices, quality brands and fast d... See more

Rated 5 out of 5 stars

This company never fail to do their best. I placed an online order on Friday afternoon and it arrived the next day. Most places would have sent an order to arrive the following week. The prices are ex... See more


Company details

  1. Pet shop

Written by the company

Ormskirk Pets is a small local family run independent pet shop in Ormskirk, Lancashire. We take pride in offering an incredible customer experience with very competitive pricing and a wide variety of products from the best known brands.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,469)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company 👍

Good website, cheap prices(everyone's favourite) fast delivery.
My daughter is a professional Dog-groomer, I'm sure she will be impressed.
VERY IMPORTANT POOCH. ASHINGTON, WEST SUSSEX.
SEE HER ON FACEBOOK.
THANKS ORMSKIRK PETS.
Will be back again 👍🤝😉

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service as always

Perfect service as always been a regular customer for a while now because the prices very competitive great service informed regarding the order from start to finish couldn’t be happier with the way ormskirk pets operate

5 January 2026
Unprompted review
Rated 2 out of 5 stars

Subscription service is pointless.

Subscription service is pointless.

Our initial order was great but the subscription service is poor if an item is out of stock instead of doing the common sense approach and ship what is in stock they miss is all together.

30 December 2025
Unprompted review
Ormskirk Pets logo

Reply from Ormskirk Pets

Hi Frank,

To give you some context of why this is done. What happens if you were to order a £100 item and a £1 item in the same subscription? The £100 is out of stock. Customers would not be happy paying £3.99 delivery for a £1 item. This is an extreme but hopefully you understand the point being made.

We do send you an email to let you know if an item is out of stock. You're welcome to just respond to that email and let us know if you would like a substitute or to remove the out of stock item. We find many of our customers do this.

Warm Regards
Ormskirk Pets

Rated 5 out of 5 stars

Amazing Mudventure jacket

I bought the Mudventure jacket for my Golden Retriever. It's the best thing I've bought this year, it is fantastic. In this weather he's always filthy and takes so long to dry, once I've rinsed him down. With this jacket, he's spotless apart from the little parts that are showing. It is waterproof when it rains and he even goes swimming in it. It does go through a little to the inside of the jacket when he swims, but it doesn't wet his fur. Love it, happy dog mum.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Everything arrived really quickly and my order exactly what I’d asked for. I’m so pleased and will definitely use again. Merry Christmas from Andria, Felix and Raffi xx

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Prompt customer service

I had to contact regarding a purchase as it hadn't been posted and was intended as a Christmas gift. I received a prompt reply, explaining there had been a stock issue and my order would be sent out by express delivery ASAP, once new stock was received from the supplier. Great customer service 👏

17 December 2025
Unprompted review
Rated 1 out of 5 stars

reported to action fraud etc AVOID

SO YOU CAN REPLY HERE BUT NOT TO MY EMAILS AND DONT INSULT MY INTELLIGENCE IVE SCREENSHOT YOUR EMAIL YOU SENT ME AND MY NUMEROUS EMAILS IVE SENT TO YOU IN REPLY TO YOUR 1 EMAIL YOU SENT ME AND NOW SENT THEM TO TRUSTPILOT TO REVIEW , ITS FUNNY ISNT IT JUST HOW MUCH BAD FEEDBACK YOU GET BUT PLAY THE VICTIM WHEN CHALLENGED, Action fraud have replied back , refund me dont out of my hands now ill stand for the other poor sods your ripping off, OH silly me I forgot to mention my daughters a lawyer. Placed order heard nothing emailed them , replied back that an item wasnt in stock would i like a refund or choose a replacement or wait for stock and they send express , i replied straight back with a replacement item pic asked is this is stock and you guessed it no reply,they ever bloody reply to there emails ,numerous emails later and still no reply, my patience has worn thin my last email at 17.27 tuesday was this .
Ive messaged a few times i replied to last message referance item out of stock to replace with a different item of which i sent screenshot to see if you had what i sent as a replacement, no reply back from you, if items are not dispatched tomorrow refund me as its cutting it fine now , if refunding i need conformation youve refunded if i recieve no communication ill take next steps.
Regards
M.reilly
And yup you guessed it still no reply again , So now ive informed trading standards ive also gone through resolver and action fraud and informed my bank IF i can manage to do all that in one go how cant this company not even manage to reply to there emails or post items that people pay for etc madness, Now ive spent my day ordering things for my pooch for xmas from someone else online i know aint cowboys.

13 December 2025
Unprompted review
Ormskirk Pets logo

Reply from Ormskirk Pets

Hi Marie

I can confirm we've issued you with a full refund of £23.74 and canceled your order. I'm very sorry that you thought you were being ripped off by a cowboy company for £23.74. I am so sorry that you felt the need to go to Action Fraud, do a chargeback with your bank, go through resolver and mention your daughter was a lawyer after placing your order 3 working days ago (Saturday 13th December).

I do hope you have a wonderful Christmas and I'm so pleased you managed to spend your day ordering elsewhere.

Regards

Rated 4 out of 5 stars

Turned up eventually....

Update - Finally got an apologetic email and the bed arrived - Thanks

I waited for a week for the delivery of the dog bed, and I could see that it had not moved from the post office - I emailed and they responded, however over a week later and multiple emails, no response. They use Royal Mail who are frankly dreadful - You need to upgrade to DHL if you are charging for shipping....STILL NO RESPONCE!!

17 December 2025
Unprompted review
Ormskirk Pets logo

Reply from Ormskirk Pets

Hi Spencer,

I'm very sorry but like all online companies, we are 100% reliant on third party couriers to deliver goods. While I appreciate that you mention Royal Mail are dreadful, if you check the reviews for DHL (who are now owned by Evri), you'll find they are significantly worst. In most cases it really depends on not just your local delivery depot, but also the driver that's doing your rounds.

We get deliveries daily from DHL into our warehouse, and the past three weeks have been horrendous with almost every delivery delayed or lost in transit.

At this time of year, we're usually taking 24 - 48hrs to respond so I do apologise if it's taking a little longer than our usual timeframes. I can see the team responded to you yesterday already and offered a replacement or refund.

We would welcome you to revise your review once received to let us know your order has been received safely.

Have a lovely Christmas Spencer.

Warmest Regards

Rated 5 out of 5 stars

The websites easy to use.I could find…

The websites easy to use.I could find what I was looking for.The prices are really reasonable.They inform you by txt that my items are with courier.I will definitely use them again and I got a free gift,which I wasnt expecting.Thank You

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Competitive Prices, Quick Delivery

Stumbled across this company a year or so ago when looking for an item out of stock elsewhere. Since then ordered multiple times and will do again - very competitive prices, quality brands and fast despatch times. First place I check before buying now as happy to support a small and reliable business.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Came to my rescue

My cat only seems to like Gourmet Solitaire food, not the Gold. I have been unable to find it in any of my local shops so I ordered three cartons from Ormskirk Pets. They were delivered very quickly and I was kept up to date from dispatch to delivery. I am very happy with my experience and will be ordering again. Thank you Ormskirk Pets ❤️

12 December 2025
Unprompted review

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