OSM Worldwide Reviews 

443
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Customers frequently report significant delays in delivery, with packages taking weeks to arrive or getting stuck in transit for extended periods. Many also experienced issues with tracking information, which often failed to update or provide accurate estimated delivery dates. The service itself is widely described as horrible and useless, with people feeling they paid premium rates for substandard service. Reviewers also faced problems with lost packages and a complete lack of communication regarding their orders. Some customers noted that packages were misdelivered or left in inappropriate locations, despite claims of delivery. Consequently, many express a strong reluctance to order from companies that use this shipping service in the future.

What people talk about most

Delivery service

Users describe negative interactions with delivery service, citing frequent issues such as lost packages,... See more

Order

Customers had negative experiences with order, with many stating they would avoid ordering from companies... See more

Service

Clients share negative opinions on service, with many reviewers describing it as horrible and useless, citing... See more

Product

Customers consistently note negative experiences with product delivery, often citing unreasonable delays and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Is 0 stars possible? Unfortunately, Allure Beauty Box uses them as a vendor, so I'm stuck with them unless I cancel Allure. They completely lose every other delivery. For the ones that do eventually... See more

Rated 1 out of 5 stars

I don't understand how I paid $33 for EXPRESS shipping but my package is still sitting in York, PA two days after my promised delivery date. This service is horrible. Companies need to stop partnering... See more

Rated 1 out of 5 stars

Tracking for the package from the retailer shows that it’s been stuck at their York PA warehouse for 20 days and USPS is awaiting item. I email OSM Worldwide and they provide their own tracking which... See more

Rated 1 out of 5 stars

OSM is truly useless!! I wonder how many companies lose business because they choose to trust them with delivery. You pay premium rates for substandard laughable service. These clowns have had my pack... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

443 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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1.1

All reviews

(443)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Always adds a week

I'm always so disappointed when I see that someone has used this company to send a parcel to me. It means that a week has been added to the total travel time compared to any other shipper. They are so bad that once I learn a company has shipped something through them to me I don't do business with that company anymore.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Shipping Experience!

I understand that some people may have had terrible experiences with this company, but my experience was excellent! I order some Easter pamphlets from a company on Amazon and they used OSM Worldwide. The shipping was speedy and the tracking process was easy. I prayed, after reading all the negative reviews that my items would arrive before Easter and they did!

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Weeks to deliver package 1 state away

Their website claims to deliver packages domestically within 2-5 days but you should manage your expectations and expect your package in 2-5 weeks. Absolute joke of a company

15 April 2025
Unprompted review
Rated 1 out of 5 stars

This Company is terrible!

This Company is terrible!. A package I am waiting on from Ebay the seller who I paid $10 bucks for shipping unfortunately had OSM pick it up and it's now an entire week and counting and it still says usps is awaiting to receive the package from OSM WORLDWIDE!. Stay away from this COMPANY at all costs they are worse then usps which is BAD!. I now will be filing a complaint on OSM with Better Business Bureau tomorrow as well!.

13 April 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable

My package went from Atlanta to Illinois to Pennsylvania, I live in Hampton Virginia. Maybe in another week or so it will find its way to the east coast. These guys are the worst.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Outfit, absolutly Terrible.

OSM Worldwide consistently loses track of and LOSES orders en route to USPS. The USPS has a poor track record themselves.
Has been over two weeks since order placed and now tracking information is unavailable.
Happens with any item involved with OSM.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Put OSM WORLDWIDE out of business…

Put OSM WORLDWIDE out of business immediately. Keep posting how TERRIBLE Their service is! Cost savings to the originating company cannot be big enough to replace product every time a package is lost in transit. Unacceptable slow and in deficient!!! Why can't I give ZERO stars??? OSM has list 3 of 3 packages that I ordered (separately) from the same company.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolute joke

Absolute joke. I’ve been waiting 2 weeks now for a package. 4 days ago it left another one of their facilities just to go to the post office and have them bring it the rest of the way and it still hasn’t got there.
A 1lb package from a couple states away and it’s been 14 days. I would leave a zero if I could because I’m pretty sure they lost my package. No one can tell me where it is .. It amazing they’re still in business. They advertise 2-5 days for shipping .. false advertising

25 February 2025
Unprompted review
Rated 1 out of 5 stars

OSM Had Packaage Ten Days Without Shipping Anywhere…

I had ordered a product online from a seller that uses this company. My package sat for ten days in the pre-shipment phase for USPS to get the package. Three e-mails later the company has finally released the package to USPS for delivery Thursday. I will NEVER do business again with a company that uses this shipper.

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Unacceptably slow

My package has been sitting in Illinois for over a week. I placed my order from an Amazon seller over 12 days ago. I will never order from a seller who uses OSM again.

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Incompetent courier company

It has been a week since my parcel cleared customs and still not movement. After contacting them they only told me what I already knew so no help. I will definitely make sure I do not use these again. This is the second time and the last

7 February 2025
Unprompted review
Rated 1 out of 5 stars

Much like everyone else has stated

Much like everyone else has stated, absolutely HORRIBLE!! You type in tracking number and it just says their system isn't working properly. Not sure how accurate their tracking is when looking on USPS site, it said my package sat in PA for 5 days...that's only an 8 hour drive from my house. And STILL, minimum 2 days before I receive it. And why is it, every time there is a question asked to them, they say to contact the business you purchased from? Answer, they are a shady business that doesn't want to answer you. They want you to be pissed off at the company you bought it from, rather than them. I sincerely hope that WYZE stops using this company, as anything shipped from them, previous to now, has been quick and great. Honestly, I don't understand how OSM Worldwide is even in business!!

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid any seller using OSM

It's been almost an entire week since OSM picked up my package and has yet to hand it off to USPS. Never heard of this carrier before but a quick Google led me down a rabbit hole of terrible reviews. How is this a functioning company?!

27 January 2025
Unprompted review
Rated 1 out of 5 stars

The absolute worst shipping company…

The absolute worst shipping company it’s painfully slow too them a week to even depart with the package the first time took another week for them to arrive at the next place. This place is horrible it’s not trustworthy it’s probably a scam I wouldn’t be surprised if it was just one person in their car driving around delivering packages with how slow it is.

30 January 2025
Unprompted review

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