Outdoor World Direct Reviews 

8,387
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 990 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that they are very happy with the fast delivery times, competitive prices, and great bundle offers available on various outdoor equipment. Many people also appreciate the straightforward online ordering process and helpful staff members who readily assist with product inquiries. However, some people mentioned that shipments occasionally experienced minor delivery delays or arrived a bit later than initially expected. Reviewers noted that waiting for late parcels, dealing with unexpected courier issues, or encountering minor product quality problems slightly impacted their otherwise very smooth shopping experience.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting prompt and efficient shipping... See more

Product

Users describe positive interactions with product, highlighting great quality and reasonable prices.... See more

Price

Consumers find price to be positive and consistently competitive across the website. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, highlighting prompt, efficient, and excellent support from... See more

Order

People report positive experiences with order, highlighting seamless online navigation, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fas... See more

Rated 5 out of 5 stars

Ordered with Outdoor World Direct a few times now and cannot find any fault with them at all. When a pre ordered item had not come in yet, I was contacted to be informed and was updated regularly. Als... See more

Rated 5 out of 5 stars

These people are awesome! I placed my order on Thursday morning and the tent arrived the very next day. They even included a groundsheet and a tent repair kit in the bundle. I bought the Vango Sierra... See more

Rated 5 out of 5 stars

Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly i... See more


Company details

  1. #7 of 78 best companies in Camping Shop
  2. #1 of 18 best companies in Awning supplier

Written by the company

Providers of camping equipment, tents, drive away awnings and caravan awnings. We have a large showroom open to the public in Ossett, Yorkshire. We also have a great website jam packed with great outdoor products from brands such as Vango, Outwell, Outdoor Revolution, Coleman, Campingaz and Quest. Whether you are looking for a lightweight backpacking tent or a large family tent, we have an array of options to suit your budget and purpose. We have over 22 years trading experience, and we consider ourselves experts in our field, with great after-sales care.

OutdoorWorldDirect Details

Written by the company

Free UK Shipping
We offer free delivery to UK Mainland on orders over £50, terms and conditions apply as some postcode are restricted.
EU Shipping Available
We now ship to over 20 European countries, simply check the website for details.
Great Brands
We stock the finest outdoor brands on the market - Vango, Outwell, Coleman, The North Face, Didriksons, Regatta, Robens and many more.
Great Customer Services
We think our after sales service is one of the best in the industry, if not the best! If you have a problem with your order, simply give us a call on 01924 265457 and we will do our best to help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(8,387)

886 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These people are awesome

These people are awesome! I placed my order on Thursday morning and the tent arrived the very next day. They even included a groundsheet and a tent repair kit in the bundle. I bought the Vango Sierra 500 poled tent and would definitely recommend it!
I contacted customer service as I wanted to be sure I'll get the tent before Friday afternoon and they were extremely proactive and helpful. 5-star rating from me.

31 July 2026
Rated 5 out of 5 stars

Excellent

Excellent shopping times. Customer service also excellent as I forgot to add free tent care bundle at check out but they sent out to me next day delivery.

3 August 2026
Rated 5 out of 5 stars

Vango Sherwood 400XL pole tent

I recently ordered and received a new tent, and accessories, a Vango Sherwood 400XL pole tent from Outdoor World Direct. My order was processed promptly and I was even contacted by Fiona to check a couple of details with me, which I was very impressed by. The service from Outdoor World Direct was very good, as was the bundle offer which was available for my order. I am now on holiday in the new tent and it’s excellent!

22 July 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Website was easy to navigate and showed all the info we needed. Delivery was very quick and tracking was provided. Highly recommended.

28 July 2026
Rated 5 out of 5 stars

Great company

Great company. The estimated time for delivery was 3rd August. They communicated that they would keep me posted and then the table turned up before the estimated date so one happy customer. Thank you

31 July 2026
Rated 5 out of 5 stars

Air awning replacement tube.

I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fast.
Wouldn't hesitate to use them again.

31 July 2026
Rated 5 out of 5 stars

Superb service

Superb service! Prices on the website are very competitive and the delivery speed was great. Well packaged and all as expected. Will use lots more going forwards.

31 July 2026

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