Out of Eden - Hospitality Supplies Reviews 

184
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Quick service. Order arrived day after placing. The Coffee Bags are first class, tried various others these are the best, will certainly be ordering more. As for the Oaty biscuits & Choc Chip Cook... See more

Rated 5 out of 5 stars

Great speedy delivery and well packaged order. The wild fig soap smells lovely and leaves hands feeling soft. The bottles are an extravagant looking addition to your bathroom. Even bought the 5 litres... See more

Rated 5 out of 5 stars

Exceptional customer service! I purchased some lovely, high-quality pillows and cases, but upon arrival, I realized they were too large for our needs—my mistake. I contacted their team, and they promp... See more

Rated 5 out of 5 stars

We're regular if not frequent customers and have always found their products of excellent quality for the price, especially with the free postage. However, I always say you only get the measure of... See more

Company details

  1. Hotel Supply Shop

Written by the company

Out of Eden is your one-stop shop for hotels, B&Bs and self-catering properties, with all the essentials for guest accommodation. Get hotel-quality bedding, towels, bedroom equipment, toiletries, refreshments and cleaning supplies. Add unique products for great reviews, such as bathrobes, slippers and welcome packs. Benefit from fast delivery, a 30-day money-back guarantee, small pack sizes and free returns. Over 1.4 million orders delivered to accommodation providers since 1993, and over 7000 five-star online reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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4.8

All reviews

(184)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The entire transaction was absolutely…

The entire transaction was absolutely superb from start to finish - totally professional in every way and backed up by an excellent delivery service (DPD) who were equally professional with their communication and delivery exactly on time so will not hesitate to use again - thank you.

12 April 2024
Unprompted review
Rated 3 out of 5 stars

Cute toilet roll labels

Cute toilet roll labels, price including VAT£1.92. Only ordered 2 to test (£3.84). Postage £10!! I assume this company deals more with gross orders, but postage at over 3 times the cost of the items, very light envelope and sent second class .. really??

2 April 2024
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Winnie was pleased to hear from us with a resolution. Whilst the carriage charge is automatically calculated on the website based on the order value, we can manually adjust the postage on orders that only contain small items, such as the sheets of toilet roll labels. We will review the description on the product page to clarify this.

Rated 4 out of 5 stars

There is no tracking reference

There is no tracking reference

25 March 2024
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

We are sorry our customer did not receive any tracking information. We are awaiting further details from them so that we can look into the reason for this.

Rated 5 out of 5 stars

Excellent Customer Service

I have just re-registered with Out of Eden and placed my order by telephone. The process was very easy and the Customer Service Department was excellent. They were very clear and I did not feel rushed or at all under pressure, which is what I like when I have to give out my card details. I last placed an order with them eight years ago and am still using the same bedding after all this time - a testament to the quality of their products!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

Delivery was very prompt and the quality of the bed linen is excellent. I will be ordering more - thank you!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Fresh high end products !

Arrived so quick! Fantastic! Can’t wait to try them, the fragrance smells beautiful for both products, very fresh and invigorating. Thank you so much! Well recommended! 5 stars!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

I placed my first order for sea kelp…

I placed my first order for sea kelp moisturiser I have used the hand wash and moisturiser before at an hotel and decided to order from the company myself it was straight forward and easy they were quick and very efficient in their response and very professional

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Found the air bnb pillows!

After the best nights sleeping on the pillows at an Air BnB, I found them on this website. Super quick ordering experience and delivery. Recommend

6 February 2024
Unprompted review
Rated 5 out of 5 stars

So impressed

So impressed. I placed my order yesterday, it arrived in Manchester today. On time and informed all the way well done.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Helpful answers and efficient

Becky was most helpful regarding the 600ml hotel kettle, and answered all my questions knowingly and cheerfully, the day after Storm Isha hit.
She was efficient, and the item was dispatched without delay.
Waiting its arrival tomorrow.

22 January 2024
Unprompted review

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