Alice and the team planned the perfect trip for us. We visited Australia and New Zealand. We enjoyed every moment! We highly recommend using Out of Office and specifically connecting with Alice for yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Tour operator
- also in
- Travel agent
Written by the company
Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.
Contact info
Moore House, Black Lion Street, BN1 1ND, Brighton, United Kingdom
- 02071571570
- info@outofoffice.com
- www.outofoffice.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Scotland family trip, thanks Wolfe!
Really appreciated working with Wolfe the last few months to plan our Oxford-Scotland trip for my kids and us. He listened to my Harry Potter, outlander, Braveheart wishes between castles, battlefields, lochs, glens, and trains, and helped me craft a great trip, activities, and book key tickets in advance. From the steam train hard to get into, Alnwick castle and broomstick lessons, to castle hotels and Edinburgh walking tour, it went as well as a 2 week trip with two teenagers can go!
Yet another incredible trip
Yet another incredible trip! This was our second time working w/ Maria, and we are already planning our next adventure! We had an absolutely fantastic experience! Maria is incredibly helpful; she always answers all of our questions and makes the planning process so easy.
Our trip was so thoughtfully planned, and every detail was seamless. The accommodations were outstanding—Every stop felt special and perfectly chosen.
The pacing of the trip was perfect, the recommendations were spot on, and everything went off without a hitch.
We rarely come home wishing a vacation hadn't ended, but this one was truly unforgettable. It allowed us to completely relax and enjoy every moment without worrying about any of the logistics.
We can't thank Maria enough for planning such a flawless vacation. We highly recommend her to anyone looking for a knowledgeable, responsive travel advisor who truly creates memorable travel experiences. We can't wait to book our next trip!
First time with OutOfOffice....but not the last
This was the first time my husband and I used a travel agency, and we could not be more pleased with the process and results. The entire OutOfOffice team - including Hannah, Alice, Milicent, and Jaike - were friendly, professional, and knowledgeable. They listened to our interests and priorities and tailored the itinerary to our preferences. We hit multiple locations in Greece including two nights in Athens, three nights in Mykonos, and four nights in Santorini. We thought this was a bucket list, once-in-a lifetime trip - - but we already know that we will return to experience several other Greek islands. And we will most certainly be using OutOfOffice again. Everything ran so smoothly from start to finish and although we had a curated itinerary, we never felt rushed or unsure of where to be or who to contact. In Athens, the highlight was our private tour of the Acropolis with Ilias. The Mykonos nightlife was everything we expected and more. And finally, we closed out the trip with some scenic relaxation in Santorini. This was an incredibly memorable trip, and the team at OutOfOffice made everything seamless. We cannot recommend them (or Greece) enough. We have future plans to visit New Zealand and Australia as well as Africa, the Maldives, and Seychelles. We will definitely be engaging with OutOfOffice again for those and future vacations.
Solo Trip Experience
This was my first overseas trip and I did it solo. Using Out-of-Office was the best decision I made to help me prepare for my trip. First, I had no idea where to go, but I knew what I wanted to do and the vibe I was looking for. And second, it was a last-minute trip. This is why it was essential to have an expert on my side.
I was lucky enough to have Alice Evans help me with the arrangements and as an ear to listen to my goofy vacation stories upon my return. My solo trip to Puerto Vallarta, MX was the best decision I have made in a very long time and I can't wait to do it again. I highly recommend Out-of-Office - they're very professional, knowledgeable, and overall awesome.
Sam is phenomenal!
From start to finish, Sam put together an incredible itinerary (for a winter trip to the southern hemisphere, no less!?) and facilitated the trip of a lifetime. From the initial placement in Palermo (BA) and Ciudad Vieja (Montevideo), both gorgeous and walker-friendly “headquarters” from which to branch out to her deft handling of my mid-trip twist, I’d recommend Sam and OOF to anyone looking for a fantastic and comprehensive travel experience. They truly do think of everything.
First trip to Italy
We began researching Italy and the many sites we wanted to include, for our first visit to this country. Our list was quickly growing between the Italian regions & islands which made us pause and decide that maybe we should seek help from an expert. Being a married gay couple of 15 years, we also wanted to know that we would be safe visiting certain cities & hotels, without concern. We discovered Out of Office had years of positive customer reviews so we sent an email with a brief summary of our thoughts on where we would like our itinerary to take us. By the next day, we received a wonderful email from Millicent Kenworthy-Green, who set up an Introductory video call where we could virtually meet and discuss our timeline and get a better understanding of how we envisioned our trip. At the end of the call, we knew we were in perfect hands as Millicent had been a resident of Italy for many years and she laid out an incredible trip overview for us. Allowing just a couple of days, we were then presented with a day-by-day itinerary, including all flights, hotels, trains, private pick up's and excursions! We took a couple days to digest all of the information provided, and Millicent again arranged a 2nd video call so we could make any revisions. We opted to upgrade flights, make just a few edits to the schedule, and we were set! In the meantime, Millicent found us better non-stop flights to & from countries at a substantial savings, which allowed us to upgrade to a premium hotel in Rome! To secure those flight/hotel accommodations, we went ahead and made a 50% deposit, to lock-in pricing. The next day, we received,via email, our updated, final itinerary with every detail of our journey and what/where we would be, spelled out for each day. Because we planned well in advance, we only have to wait for 10 months to enjoy this incredible lifetime vacation that Millicent has created for us!! She made what was becoming an overwhelming process for us, an experience that was effortless due to her quick correspondence and years of experience as a resident of Italy! By working with Millicent, we are going to be able to see places that an LGBTQ+ cruise would not capture. We highly recommend if you are in the "Where are we going to visit next" stage of your travels, reach out to Out of Office for incredible, personalized customer service and leave knowing you are secure and in the care of amazing hands of a team of experts! Thank you Millicent!
Jeff & Jason,
Indianapolis, Indiana USA July 2026
Five stars for Sam
Sam did a fabulous job of organising our three week tour of Canada and we’re devastated to be back home. The trip, taking in all of the highlights including two days on the Rocky Mountaineer was once in a lifetime. Couldn’t recommend it or Sam and all of the Ops team heartily enough. They really get who we are and what we want for our special time away.
Looking forward to our follow up Scandi-tour being just as good in a few weeks.
Amsterday took us to Europe after 20 years
This was our first trip to Europe in 2 decades. We so wanted it to be special. Pre-planning was key to the success. With Millicent's help, we created a week of meaningful, fun and very interesting events. Millicent listened to our input and provided instructions, Tickets, contact names and contact numbers so that we knew everyday, where we were headed. Seeing Amsterdam for the first time, the lovely boutique hotel, the great hotel staff, three amazing guided tours...all filled our expectations. Advice led us to explore, train travel to nearby towns and find out-of-the-way places to visit.
Finally, the Canal Tour and Stroopwafls were greatly appreciated.
WE look forward to our next trip planned with Out of Office in the coming years.
They handle everything!
Maria was an excellent facilitator throughout the entire process. She didn't miss a beat when we swapped our request to an entirely different destination on the other side of the globe. From Tanzania to Tahiti, Maria maximized our itinerary for our budget, duration, and interests. Her planning caused us to go on some excursions we might not have picked on our own but ended up loving, so it was great to have someone so knowledgeable on what to not miss!
Once the trip date finally arrived, Maria was very responsive as we navigated some flight delays and sent clarifying questions to the local hotels & tour guides. For example, I'd cc Maria on emails when I asked a question to a guide, and if she didn't see them reply to me in a timely manner she'd proactively check in with them, showing she was invested in us getting answers. The only thing that could have made this trip more smooth is if the subcontracted guides (like Moorea Explorer) had been as proactive and clear as Maria had been, which speaks to how great she was comparatively!
We'll definitely use OutOfOffice again if we circle back on that Tanzania plan.
Let them handle it for you!
We have gone on many trips around the world over the years and always planned everything ourselves. I am capable of doing it but it is a lot of work and not a lot of fun. So we decided to use Out of Office for our trip to French Polynesia and it was such a great experience. We worked with Maria as our travel advisor who was so pleasant to work with and really helped us every step of the way. She walked us through the process and planning via several virtual meetings, she made great suggestions on things we should do, and followed through with everything she promised. Our trip logistics were all taken care of and we wound up doing activities that we never would have thought of or wanted to plan ourselves because Maria suggested them and took care of them for us. We had a great time on our trip... I would not hesitate to use Out of Office again and look forward to working with Maria again in the future. Highly recommend!
Love Out of Office
I have been working with Millicent for the past couple of months now to plan my dream GOT trip. She has made every step of this process so easy and smooth. From booking the activities, hotels, flights everything under the sun has been easy to understand and navigate. She recently had taken a similar trip, so she had all the insider information! 10/10 recommend using Out of Office, and specifically requesting Millicent.
Terrific experience
Maria and Out-of-Office helped us with our family trip to Japan. In short, the experience was fantastic and we are now planning our next trip with Maria. My husband and I and our two teenage boys had lots of constraints (timing, budget, varied interests in sights and food, different preferences in pacing - some of us like it jam packed and others prefer more slow paced). It all added up but Maria handled it all like a pro. So the planning was seamless. The execution was also superior. Our tour guides were professional, prepared, and made us feel right at home. The van drivers were courteous, timely and always had a nicely appointed vehicle. The highlights were teamLab Planets, the samarai demonstration and the tour of the fish market (super props to our guide). In short, if you are a LGBTQ+ family - or any family - I would recommend Maria and the OOO team.
Working with Jaike has been a pleasure
Working with Jaike has been a pleasure. He booked everything, from the start to finish. Our vacation went seamlessly. All drivers were early, Hotels were wonderful, tour guides where punctual, friendly and knowledgeable. This is the second vacation we booked with Jaike, and definitely will be using his services again.
His recommendations for places to dine, drink and tour was first class, as is he.
Best Regards,
Dan and Dennis
"Attention to details"
"Attention to details" I believe this is what makes Out-of-Office a step above the rest. It's obvious how much effort is put into a trip itinerary. We have done three trips with Out of Office and are planning a fourth.
Maria Gardner is the BEST!!
Responsive and Helpful.
We found Wolf to be quick to respond, helpful with all of our questions, and very professional. It was our first time using a travel agency and we didn't know what to expect. We found we love the support and service. We'll be using OOO again and especially asking for Wolf's expertise.
African safari
Maria did a wonderful job putting together our African safari trip. She listened to our interests and then put it all together. Their partners in Africa were very attentive and made us feel well taken care of. The safari lodge was second to none! This trip was a once in a lifetime opportunity, something I’ve been dreaming about since my childhood. Maria helped make this dream come true!
★★★★★ Exceptional Travel Planning That…
★★★★★ Exceptional Travel Planning That Just Keeps Getting Better
This was another major trip (French Polynesia, Costa Rica, Ireland, Peru, Iceland, Africa) planned with Out Of Office and our travel advisor, Wolf, and somehow the experience was even better than the ones before. WOLF, YOU ARE THE BEST!!!!!
Our recent journey through Peru was one of the most thoughtfully curated trips we've ever taken. Every destination, hotel, guide, and experience felt intentionally selected to create a seamless balance of culture, history, luxury, nature, and adventure. It exceeded our expectations in every way.
What truly sets Wolf apart is that he listens. We shared detailed ideas after our trip for future trips, and his response wasn't simply "thank you"—it was how he could use our experience to make future trips even better, both for us and for other travelers. That level of partnership is incredibly rare.
We also appreciate that Wolf genuinely gets to know his clients. Rather than planning the same itinerary for everyone, he tailors each trip to your travel style, interests, and pace. As we've traveled together over the past couple of years, that understanding has only grown, making each trip feel even more personal than the last.
One of the things we've come to appreciate most about Out Of Office is their global network of trusted partners. Throughout our travels, it has consistently felt like we're being handed off to the very best local guides, hotels, and experiences each destination has to offer. Rather than feeling like just another tourist, we feel like we're benefiting from years of carefully cultivated relationships and local expertise. That level of connection and coordination is difficult to find and gives us tremendous confidence every time we travel with Out Of Office.
We recommend Wolf and Out Of Office without hesitation and have already referred friends and family, who have also had wonderful experiences.
If you're looking for a travel advisor who combines exceptional destination knowledge with genuine care for his clients, you won't find anyone better.
We can't wait for Iceland, Africa, and whatever adventure comes next.
Ease of travel and transportation…
Ease of travel and transportation provided from city to city.
We just completed a 2.5 week experience…WOW!
We just completed a 2.5 week experience touring Italy and Croatia, a trip filled with a lot of stops, activities and complexity. This was our second opportunity work with Wolf and the Out of Office team, as we did our honeymoon planning with them, and this was a trip to celebrate our one year anniversary.
Wolf completely outdid himself in setting up our experiences. And I don't just mean finding a good hotel, or recommending a restaurant, he did do all that for us. However, he was very diligent in anticipating where problems could occur, airlines, seats, early check ins, late check outs, and he proactively eliminated those concerns for us, and it was incredibly apparent in every twist and turn of our journey.
We have already started planning a new venture with Wolf, and feel like we have found our go-to company long term. I cannot recommend this outfit strongly enough to anyone planning a trip, and especially if they are going someplace new and foreign to them.
Thank you Wolf!
Jon and Heather Wolfe
Alice was absolutely amazing to work…
Alice was absolutely amazing to work with to help us plan our honeymoon to Thailand. From our very first call Alice listened and guided us to help us find the perfect destination and itinerary for what we were looking for. The booking was seamless and coordination when we got there was effortless. We were truly able to unplug and enjoy our trip knowing Alice and the Out of Office team took care of everything. On top of it all, each location and accommodation was unmatched in quality. We really got to enjoy the trip of a lifetime to the fullest all thanks to Alice!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








