OUTsurance Ireland Reviews 

11,294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 8,418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and very helpful when handling policy setups and general inquiries. Consumers also appreciate the great overall value, noting that insurance quotes are often much cheaper and far more competitive than alternative providers on the market. However, some reviewers felt that communication could occasionally be slow or that customer service fell short of their overall expectations. A few people additionally mentioned encountering minor delays with documentation or having to repeat information already provided during the call process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outsurance were excellent. The person I spoke to was very polite, friendly and efficient. They gave me a price for my home insurance that was fair and reasonable. I saved 200 euros on the next best... See more

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more


Company details

  1. Insurance company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,294)

8,077 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Price

Price, and professional service

28 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate your positive feedback!

Rated 5 out of 5 stars

Good service.

The call was answer quickly.
Once they had your details the quote was pretty quick.
If you decide to agree with quote it was all done in 10 minutes or so. Email confirmed all and documents. Documents were also posted within 3/4 days. Nice staff . Very quick experience. Saved some money from quote too. .

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

It's great to know you're happy with our service!

Rated 5 out of 5 stars

Great experience and helpful staff…

Great experience and helpful staff hence my reason for purchasing car insurance with this company for the first time with an excellent quote I couldn't refuse..
Thank You.

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for taking the time to leave a review!

Rated 1 out of 5 stars

t got loads too then sent an…

Just got loads too then sent an insurance disc and policy had to make three separate phone to get it resolved customer care after payment non existent and I feel i was down right lied to to get payment then my case had to go to a underwriter which I wasn't told about at time of purchase will be making complaint to financial regulator

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Our sincere apologies for your recent experience with us. Please contact our support team directly on 01 512 6200 so we can address this matter accordingly.

Rated 5 out of 5 stars

Great to deal with.

Great price. Very easy to deal with. Very efficient.

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We're happy to hear you're pleased with our service!

Rated 5 out of 5 stars

Was with same insurance company since…

Was with same insurance company since 1992. Premium gone up yet again. Checked outsurance. €240 less for higher insurance cover. Not contest!

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the 5 stars!

Rated 5 out of 5 stars

Quick and efficient just what is needed…

Quick and efficient just what is needed when you need it very nice lady to deal with very helpful I have recommend out insurance to family and friends

25 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the 5-star rating!

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