OUTsurance Ireland Reviews 

11,290
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 8,418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and very helpful when handling policy setups and general inquiries. Consumers also appreciate the great overall value, noting that insurance quotes are often much cheaper and far more competitive than alternative providers on the market. However, some reviewers felt that communication could occasionally be slow or that customer service fell short of their overall expectations. A few people additionally mentioned encountering minor delays with documentation or having to repeat information already provided during the call process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outsurance were excellent. The person I spoke to was very polite, friendly and efficient. They gave me a price for my home insurance that was fair and reasonable. I saved 200 euros on the next best... See more

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more


Company details

  1. Insurance company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,290)

8,077 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your price for home insurance was a…

Your price for home insurance was a decent price and that is why I went with ye. In future when I get my renewals for insurance I am going to get a quote from you first. Thank you for your help here.

Mary Kennedy

31 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We truly appreciate your support!

Rated 4 out of 5 stars

Very happy with the service and…

Very happy with the service and Fernando was very patient and polite.

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re happy you had a good experience and always welcome suggestions on how we can make it even better!

Rated 5 out of 5 stars

Simply transaction

Simply transaction, Diane was a very knowledgeable receptionist and provided a very attractive quote 👌

29 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks so much for the 5 stars!

Rated 5 out of 5 stars

Quick and informative

Quick and informative. Staff were helpful (I dealt with Henry) and happy to answer questions.

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re happy we could assist with your insurance needs!

Rated 5 out of 5 stars

price

service. price.staff. information& advice.

4 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the excellent rating!

Rated 5 out of 5 stars

Excellent service

Excellent service, fantastic customer care

28 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Very good experience on the phone

Very good experience on the phone. Both staff members were excellent Very helpful and my insurance was completed in minutes. Also the price was great 👍

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re always here to help!

Rated 5 out of 5 stars

Good experience

Good experience
Staff member very pleasant
Good price

28 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the 5 stars!

Rated 5 out of 5 stars

Price

Price, and professional service

28 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate your positive feedback!

Rated 5 out of 5 stars

Good service.

The call was answer quickly.
Once they had your details the quote was pretty quick.
If you decide to agree with quote it was all done in 10 minutes or so. Email confirmed all and documents. Documents were also posted within 3/4 days. Nice staff . Very quick experience. Saved some money from quote too. .

27 July 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

It's great to know you're happy with our service!

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