OVO Reviews 

Excellent customer service from today’s agent!

Lovely, friendly engineer carryied out the work quickly and efficiently. Everything was explained to me and no mess left at all.

The help I got from the gentleman I spoke with

Professional and friendly staff, made me feel that they valued my business.

Your representative, Steven was most helpful. He took time to explain the changeover and expected service. Very good. Thank you.

Shockingly bad customer service. Rude , aggressive tone . Changed suppliers.

very helpful and explained what was occuring

The engineer was great, he arrived on time and swapped the meter over.
Problem arose two days later when the meter stopped communicating with the little display unit.
Been on chat to OVO twice now and apparently it will start to work correctly soon. My original smart meter worked fine from day one so I'm not hopeful it will somehow miraculously sort itself out.

I wasn't able to be present at today's boiler service unfortunately so I got a friend to house sit so that the appointment could go ahead.
I am however very pleased to say a pass was achieved and a full report was left for my perusal, the Engineer left no mess.

The engineer arrived on time and was very pleasant. He explained everything he was doing and completed the work efficiently and promptly.

I got to speak to Laura today and it was an absolute pleasure. Laura's customer service is outstanding. She has been one of the most kindest considerate people I've ever spoke to at OVO energy. If you ever get to speak to Laura your in very good hands.

Pleasant and helpful assistant resolved my query very quickly

My engineer Paul was excellent and worked extremely hard to locate the necessary part needed to fix my gas boiler problem

I've been with ovo for over 10 years but now I will be leaving and never returning. When ovo first started they were a nice small company with excellent customer service. In recent years they have become very greedy and terrible at looking after customers. They are especially prone to overcharging on direct debit as they deliberately inflate future usage calculations so they can attempt to justify having lots of my money sat as credit on customer accounts. This allows them to use my (and other customers) money to gain interest or reduce their own borrowing cost for increased profits. It's immoral and unfair. I've only ever been in credit with them, but every 3 months they try to increase my direct debit by an large sum and I have to call to get them to lower to a more realistic amount. They used to listen and lower it slightly, but now they won't budge at all. Recently I called up to simply change my direct debit bank details and they would only do it if I agreed to increase my direct debit by 38%. This is despite being several hundreds of pounds in credit, it being the summer so I'm using a lot less energy than my current direct debit, the price cap didn't go up anywhere near 38% in July (it was 6% for electric), the October price cap hasn't been set yet, VAT is reducing on energy costs in October and i will soon be using less energy than last year. It's sad how bad this company has become and how poorly it treats customers out of greed.

Very efficient

Robin, the employee who was helping us was very helpful and clearly had a lot of knowledge which was informative and useful to me.

Talking to someone I could understand and who explained matters clearly and with a smile in her voice. It was an enjoyable experience.

The engineer was polite and friendly. She explained everything she was doing and did the work in a very efficient way.

Andy was so helpful, he took time to deal with my enquiry from start to finish, no transfers to other departments all done with one call, much appreciated.
Thank you.

Dale our engineer was early for the appointment. He got straight on to the job and quick and thorough.He is a very pleasant man and knew his job and very reliable.