North Oxford MINI Reviews 

175
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service from Sarah who helped me to get an Electric Countryman on the Motability scheme for my daughter! Sarah was very helpful and patient with me as I’d not driven an automatic car before le... See more

Rated 5 out of 5 stars

Honestly, the best car dealership I have ever dealt with. Friendly, helpful people who listened to me and provided an excellent service.

Company replied

Rated 5 out of 5 stars

Rhys was a tremendously patient with two dithering old fogeys, as we hummed and hawed over a new Mini Countryman. Turns out cars have come on a long way in the last few years! He, and Ricky in his ab... See more

Company replied

Rated 5 out of 5 stars

Just collected a new Clubman and am really pleased with the service from North Oxford Mini. Rhys was extremely helpful and patient, finding us the perfect nearly-new model and letting us make our mind... See more

Company replied

Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(175)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of Mini

We found exactly the Mini in the colour we wanted, Rhys Lines then took us through the whole process from test drive to how everything worked. Very knowledgeable & easy to work with.
Hand over of the new vehicle went very smoothly

14 September 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Nigel, thank you for taking the time to leave us a fantastic five-star review. We are glad that Rhys provided brilliant customer service and delivered a positive experience!

Rated 5 out of 5 stars

Picked up my new car today

Picked up my new car today! Rhys was an absolute legend absolutely seamless experience with him over the last week. Nothing was too much I’m pretty sure he’d move a mountain if you asked him. What ever your paying him double it!!

5 October 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Matthew, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and hope you are enjoying your new car!

Rated 5 out of 5 stars

The best Mini dealer I've used

This is the third Mini I've bought, all from different dealers. This time it was a second hand Mini one for my daughter, from Darren.

The whole sale process was incredibly smooth and it was great to buy from a dealership which is independent, without the "theatre" of some of the big brands.

1 September 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello James, thank you for taking the time to share your fantastic five-star review! We're glad Darren and the team provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent and efficient

Really good service. From my first call to reception to book an MOT and service, to collecting my courtesy car from Reggie, and the whole team who worked on my car. The work was done on time, and I think the costs were reasonable which is never what you expect with Cars.

Highly recommend Mini’s and North Oxford

4 September 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Sally, thank you for taking the time to share your fantastic five-star review! The team will be delighted with your feedback. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Brilliant service provided by Rich

Brilliant service provided by Rich and the team. You have a customer for life!

28 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Ross, thank you for taking the time to share your fantastic five-star review! We're glad the team provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

I call for a query

I call for a query, speak with Gregori and get an exceptional assistance, he helped me to have the best experience. Highly recommend the place

29 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello, thank you for taking the time to share your fantastic five-star review! We're glad Gregori provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

I had an MOT here and I cannot…

I had an MOT here and I cannot recommend enough.
Chris was so helpful and made things simple and seamless! Thank you!

13 July 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Emma, thank you for taking the time to share your fantastic five-star review! Chris will be thrilled to hear your feedback.

Rated 5 out of 5 stars

Excellent customer service

I’ve phoned in with an enquiry and Gregori went beyond my expectations to help me.
I would recommend his excellent customer service and the business to anyone.
Very happy.

29 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello, thank you for taking the time to share your fantastic five-star review! The team will be thrilled to hear your feedback.

Rated 5 out of 5 stars

Fantastic Service + Team!

The team always go the extra mile, fantastic service as usual.

7 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Ryan, thank you for taking the time to share your fantastic five-star review!

Rated 5 out of 5 stars

Ifte at North Oxford Mini provided…

Ifte at North Oxford Mini provided exceptional customer service—attentive, knowledgeable, and genuinely caring. He made the entire experience seamless and enjoyable. Highly recommended!

28 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Raphael, thank you for taking the time to share your fantastic five-star review! We're Ifte provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great experience

I had an exceptional experience with Ifte in the parts department at North Oxford Mini. He went above and beyond to help me find exactly what I needed, with an impressive knowledge of the parts and a genuine willingness to assist —highly recommended!

20 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Ibrahim, thank you for taking the time to share your fantastic five-star review! We're glad Ifte provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent service from Ifte in parts

Excellent service from Ifte in parts. He recommended the best parts for my vehicle and I’m very happy with the outcome. Will definitely be coming back. Thank you Ifte

27 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Shazim, thank you for taking the time to share your fantastic five-star review! We're glad Ifte provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Excellent customer service from Ifte in…

Excellent customer service from Ifte in the parts department. Always a pleasure to do business with North Oxford Mini. Keep it up guys 👍

28 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Haroon, thank you for taking the time to share your fantastic five-star review! We're glad Ifte and the team provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Emily and my curbed wheel.

managed to curb one of the wheels today and went into Mini to make a claim and was told that I had to make a claim online, (setting up a account and taking photos of the damage) and because I am totally useful on computers and uploading and that sort of thing, Emily was all to happy to assist in the claim (actually in saying assist I mean Emily done it all). Emily could not have been more helpful and she made the process so easy for me. So, thank you so so much Emily.

24 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Michael, thank you for taking the time to share your fantastic five-star review! We're glad Emily provided brilliant customer service and assisted you with the online claim. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

I have never bought a mini before…

I have never bought a mini before and if I’m honest steered clear of large brand dealerships due to the markup but after the amazing customer service I received from Paul Gill I am a convert. There were no hard sell tactics and no pressure despite my previous car taking longer than expected to sell. A year’s warranty, roadside assistance, the car being delivered with petrol in the tank and a thorough run through and handover from Ed what’s not to like. I will be back!

20 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Charlotte, thank you for taking the time to share your fantastic five-star review! We're the team provided brilliant customer service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Top Service, every time

We purchased a Mini Cooper hatch from Emily today. A thoroughly top notch experience and our second purchase this year, the first being the new Countryman Cooper S All4.
We have purchased mini’s from North Oxford for over 10 years, and the service has always been 10/10. Emily is very knowledgeable and always a pleasure to deal with. A highly recommended dealership from Sales to Service, we wouldn’t go anywhere else, thank you for making our experiences special.

20 August 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Nathan, thank you for taking the time to share your fantastic five-star review! We're glad the team has always provided brilliant customer service and delivered many positive experiences for you. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Great Experience with Amazing Customer Service.

We have just bought our first car from North Oxford MINI and couldn't fault our experience from the moment we walked into the showroom on inquiry to the moment we drove our new car home. Our contact Emily was professional, approachable, personable, knowledgeable and informative, making the whole experience straightforward and enjoyable from start to finish. This is our first MINI and we love it!!

26 July 2024
Unprompted review
North Oxford MINI logo

Reply from North Oxford MINI

Hello Kate, thank you for taking the time to share your fantastic five-star review! We're glad Emily delivered a positive experience for you. Wishing you many happy driving miles with your new MINI!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look