OYO Rooms Reviews 

OYO clearly has a bad reputation, and the 1.2 Trustpilot confirms this.
However, I’m staying in a top floor single room in The Breadlebane Arms in Aberfeldy for 2-nights to walk the hills.
Free parking as standard!
Okay. There’s no bar, breakfast or check in save for a 4-hour window (3-7).
However, the room is clean and very basic. But for £42 per night it offers good cheap and clean accommodation in the glorious Scottish Highlands.

Needed to cancel a booking. Online system hopeless and didn’t send codes. Spoke to hotel, they can’t deal with cancellations.
After several phone calls to OYO customer assistance, sometimes disconnected or no answer, I get to speak to someone. Told it would take 48 hours to cancel a booking as this couldn’t be done by call centre staff??????.
This whole thing took at least 3 hours of my time, all very stressful!!!!!
Assured I would get confirmation email within 48 hours. Still waiting for this. Is my booking cancelled or will OYO simply take my money later in the summer when I don’t show up? anxiety ++++.
Don’t deal with this company, you have been warned.

Even now almost 1 week later, 2 more direct emails sent and a reply to say they have “escalated” there is still no helpful answer to my question. Just confirm my booking is cancelled!!!
I’ve have moved from despair to anger and disgust. What a way to treat customers. Awful company!!!

UPDATE. After 6 weeks OYO now confirms my booking is cancelled. Surely time to update their IT systems to make cancellation easy and customer friendly. Not a company I will ever use in the future. CAUTION!!!!

Do not book with OYO!!
I booked a motel room through the OYO website, which includes a cancellation option.
After a while I canceled my arrival, and when I canceled, the website said "It takes approximately 10 minutes to initiate the refund. Please come back after some time to check the status of your refund."
Of course I did not receive the money.
After a while I called and they told me that I would receive the money back within 24-48 hours.
Even after this time I did not receive the money.
A week later I called and they hung up on me. After three times they told me that this was not the right number, and gave me another number. They sent me to ask for money from Motel 6 at a third number.
I asked why the website said that the money would be refunded, and there was no answer, they just waved me away.
Horrible!

I never leave bad reviews but this was insane. You should know that
I am NOT one to clutch my pearls, I am not a sensitive person, I can usually roll with anything. We were in the room 5 minutes and saw 3 German cockroaches, bloodstains and hair on multiple layers of sheets and bedding on one bed, and some kind of yellow and black stains on the other bed's sheets. It looked like someone walked on it in shoes and then peed on it. The parking lot was crawling with legitimate crackheads. One asked me to buy him a drink if he gave me money, he looked 40 so I have no idea what that was about. Don't go here, sleep in your car if you have to, but not in that parking lot. You'll most likely die.

UPDATE: the management of Aladdin Motel/OYO Rooms are fully denying me any refund of $400 because "there was absolutely nothing wrong" with the room. Which I only spent 5 minutes in and then left and never came back. So they just got a free $400 from a disabled woman and probably rented out the same room and got more money too. I wish I could attach photos so you can see that what Aladdin Motel/OYO Rooms consider "nothing wrong," which was absolutely unacceptable, filthy, disgusting, and the only time I've ever rejected a motel or hotel room in my life.

Newquay beach hotel

Such a stupid booking service. you can’t modify the booking, there is no customer service to help you out, app is equally useless, everything is just so stressful from the start. Seriously, do not book from here. From the get go the confirmation email doesn’t look legit at all, price is too good to be true in comparison to other booking sites, but now it makes sense because it is a scammy website. One star rating is already generous. This app deserves to be dumped to the bin.

Newquay beach hotel by Sunday terrible hotel rude unhelpful staff extremely rude manager (Mr Kumar) stay clear of this hotel

DO NOT BOOK THROUGH OYO is not reliable. They won’t return money do it through the Hotel platform better or other more reliable companies.

AVOID THIS PLACE! Dirty rooms, terrible bathrooms, very very poorly maintained property. Air conditioning is simply horrible and the lifts are super small and slow. Look at the pictures of the shades and all the duct tape around the windows. ( It seems I cannot upload the pictures to this page, another "nice" trick !)Only positives are location and lovely staff at reception. Expedia ( understanding is the middle- man ) charged us 1600 usd for two bedrooms to nights. A JOKE. Again, AVOID THIS PLACE AT ALL COST. Management should be ashamed. THIS IS A REVIEW FOR OYO TIMES SQUARE

It’s a shame you have to select a star at all. I’m sorry to say this is by far the worst service I have ever experienced. Made a booking that I am currently trying to cancel. Verified I no longer wish to stay with them and I do not wish to be charged. Tried to cancel myself online OTP doesn’t work, called and finally got my details across to the operator and I got cut off no one attempted to call me back. I am now communicating through WhatsApp texts not being given any information. Now frustrated that cancelling a hotel room is taking all day! I am then told my request is under review and may take 7-14 days to complete. I’m sorry but what a load of bullshit. AVOID if you would like to keep your sanity intact. If this transaction goes through I’m out €200 I’m not happy

UPDATE FOR THE OYO TEAM:
thank you for responding. Please cancel this booking immediately.
Booking ID: NXOZ8335
Ticket ID: 8831084608
This is a pay at property booking, please action this cancellation now and send confirmation

We booked one night stay at Llyndir Hotel Wrexham. On arrival, after 8 hours journey, we found this hotel had been closed since 2020. Obviously a scam being ran by Oyo. We were lucky enough to find another hotel. The reviews, comments and photographs shown on Llyndir Hotel website are false with the photographs being from pre 2020.

Booked Hotel346, a hotel associated with OYO although I booked and paid through booking.com. On arrival I found that the hotel was fenced off and clearly no longer trading. The place is still bookable on both booking.com and OYO sites which to me is little more than a scam. So far I have failed to get my payment refunded.

Do not book with the company. I didnt realise that booking through expedia that this was a Oyo hotel, avoid like the plague - I have been trying to make a complaint about the noise at the hotel and I am not getting through to anyone or getting a response. So please email or call me . I have emailed the email address I was given and your online chat doesnt work and no one picks up the call. 26.5.26 you have bot updated the outcome of this complaint

Sadly one star is the only option as zero stars do not exist. Big scam, booked a property which was in the end not available. They take immediately your money from the creditcard and are afterwards, when the shit hits the fan, not available or willing to resolve the matter. Stay away from this scam from India!

Booked a hotel with this company for an overnight stay. I booked through Booking.com and opted to pay on arrival, with a credit card holding deposit, normal stuff.

Arrived at the “hotel” and it was horrific, seemingly an actual halfway house for addicts that rented out rooms on the side. The proprietor told us that if we stayed we would likely be mugged and our vehicle would be stolen. They refused to let us stay and said they’d cancel the booking.

I then got notified that Oyo was not going to cancel and they tried to take money off of my credit card anyway. Their phone number and online chat is also totally unusable. Seems like a common scam with this company. Avoid.

Cost of room displayed as £52, but they charged £56. It does not tell you there is a service charge at any point in the process. This is unacceptable as you get charged without knowledge until the credit card payment is processed.

The 100% refund is a lie too. I cancelled the following day, obviously within free refund period. Yet £10 has been deducted from my refund - it stated I was outside the refund period!

I have images

Nothing in the terms and conditions either re charges/refund deductions.

Go elsewhere

Got reply to send details of booking number. No further information several days later. Chat bot says there’s no booking with the reference, yet it was on my confirmation and entered correctly!

I booked the Belvilla Crewe City Centre hotel for 2 nights, but my plans changed due to circumstances out of my control. I tried multiple times to cancel my booking on the website and app, but had issues with not receiving a one time passcode to authenticate it. On the rare occasion I did receive a code, the website crashed or nothing happened. I tried to email them with my issue, but both email addresses I tried gave me a bounce back email saying it was undeliverable.

Their cancellation policy on their website states cancellation is free until 9am the day before, after that I’d either need to pay for 1 night or pay the full amount if I didn’t show up. It seems like a trap since it’s almost impossible to contact them. The whole situation has been increasingly stressful and frustrating. I will not be booking with OYO in the future.

I have had to externally escalate my case to try and resolve it. It’s something that could be resolved within 5 minutes by them, but they appear to be doing anything to drag it out as long as possible, such a disgusting way to treat customers. I would strongly recommend to avoid at all costs.

Update: They have since cancelled my booking, the lengths I’ve had to go to in order for it to happen has been shocking and very unnecessary.

When I booked I made a request for early check-in as I'm travelling for a wedding. I was told I would need to contact the hotel directly.
The number given was invalid. I went back to OYO a number of times and each got given the same number repeatedly. I finally got through to a call centre who again gave me the invalid number and told me that's the only one they have. They advised me to make my request when I check-in and ended the call saying there was nothing else they could do.
I sent another email and got more numbers and a random email address, numbers were not in use or just rang continuously with no answer, regardless of the time.
I can't believe that they didn't have the contact details for the hotel I booked at. When I asked to complain they contradicted everything that was said in previous emails.
Even the link sent to make a complaint didn't work. I cancelled my reservation and booked somewhere else. An absolute waste of time.
Edit: Following reply from OYO my booking ref was 5720649460 and proposed stay was for 1st Aug at The White Horse, Ripon.
Further edit: My booking was through a 3rd party so there was no money paid to refund at this stage. This is just a bog standard response. Terrible.

Booking ref T7AY9579
Complete scammers. Cancelled my booking with less than an hour until check in due to “issues at the guesthouse” (something I now see is a common excuse to cancel bookings and keep people’s money). Full refund was offered and was told it would be in my account in 5-7 working days.
No working email address, app sends you in circles and “guesthouse reception” is a mobile number that is never answered.
I will be pursuing legal action as this cowboy company have fraudulently obtained money for a service not provided.
UPDATE 14/5/2026 - they tried to get this review removed from Trust Pilot! Evidence provided so reinstated but refund still not received
UPDATE 15/5 - indeed an email has been sent to confirm refund will be processed but until it is received, this matter is still ongoing
UPDATE 21/5 - email sent and no response as full refund has not been processed, only partial. I await a response via email and the full refund as per email communication

Almost impossible to cancel a booking, the 'cancel booking' button takes to you a chat bot, the chat function on the website just takes you in circles that always ends up at a phone number that won't connect. The customer page has an error message where bookings should be. Eventually got hold of an agent through a number I found for the hotel on Google. Spent 10 minutes trying to cancel the booking, confirming that I did want to cancel it, giving a reason why, agreeing AGAIN that yes, I actually do want to cancel it! Can't believe it took an hour to do such a simple thing. Never using them again.