OYO Rooms Reviews 

Please shut this company down. They cheat. Period and end of story. Here is a bit of background. I called OYO without knowing who they are (my first time in India) and asked for a specific place of stay recommended by the academy whee my son and I were going to stay. One specific question was does the rooms have two beds. The operator assured that all kinds of rooms are available. She insisted I pay the full amount right away, and since I was already on a train coming to Hyderabad I paid and booked. No confirmation, no emails nothing. When I reached the “hotel” location, we learned it wasn’t a hotel but an apartment and all the rooms have one bed only (queen or king) and no separate beds. The property owner also told me that the food option is what they cook in their dingy looking kitchen, probably by their security staff. We didn’t like it and called OYO and they put me on hold and verified that there are no two spayed anywhere in the property. The lady told me that she will have the “back end team” verify this and will revert my full payment. Days later today I got the call from someone who said the backend team verified and they won’t be able to return my entire money since according to them they didn’t make any such commitment. I asked to speak to this so called “backend” team and listen together what they listened but was denied. They are not willing to take the customer’s word and won’t give the customer a chance to verify their internal but forcing the customer to take their word and steal the customer’s money. Never going to use OYO ever again and will recommend that the academy to stop booking through OYO going forward as well. OYO seems to prioritize stealing customer money than truly staying in the business of serving customer.

If I could, I would give oyorooms.com Negative 100 Stars. Absolutely horrible customer service. After having an absolutely horrible experience at the property, this company refuses to refund my money. They tell me I have to reach out to the property for my refund, property says I have to reach out to OYO. It’s been 2 freaking months! I work in the hospitality industry, and I can tell you this practice is NOT okay!

I work with a non-profit group helping victims of SA and DV escape their abusers. OYO HOTELS CORPORATE IS KEEPING MONEY AFTER THE FRANCHISE ADMITTED WRONGDOING. YOU LEFT A DV VICTIM OUTSIDE, AT NIGHT, AND STOLE THE MONEY FOR 2 NIGHTS STAY.

GO TO MOTEL 6, THEY MAY HIRE IDIOTS BUT AT LEAST THEIR CORPORATE OFFICE ISN'T FULL OF THIEVES WHO LIE WHEN THEY ARE CALLED OUT.

NO MORE FOR US AND WE SPEND HUNDREDS OF THOUSANDS A YEAR HELPING PEOPLE.

BUT BASED IN TEXAS, WE SHOULDN'T BE SURPRISED!

If I could place a 0 star I would. Their basic and error heavy app resets your choice of dates every time you look at the details and go back to the booking chapter, the same one you used to get to the details. Their mistake caused me to make a booking the same day at a motel I was already staying at so I paid to stay twice on the same day. They slipped in the non refundable despite the fact that I immediately cancelled and changed the dates and booked for the following day. I did not get any help from the foreign customer service department when the employee had no idea what I was talking about and basically said that the booking wasn’t their, yet it was and they didn’t do anything to change the situation or even offer a reason to justify their apps issues. Don’t use them unless you want to risk being scammed since they took more money than I spent due to a cancellation fee which wasn’t mentioned either before I cancelled. TERRIBLE COMPANY!!!

Do not book with this chain. I made a reservation for the hotel in Jefferson. I arrived and was told they are no longer affiliated with OYO. The receptionist said they only took walk-ins and had no way to check my reservation. I contacted OYO to get my money back. It took 3 phone calls before anyone acknowledged my reservation was not honored. I received an email today with news of my $3.74 refund. They considered this a cancellation which it wasn't and kept the rest of my money. Do not ever stay at an OYO hotel. They are crooks.

Super Townhouse Oak Alandur (Formerly The Vijay Park Airport) – Managed by OYO

I am writing this review after an extremely unsatisfactory stay at this property. The experience raised serious concerns regarding cleanliness, maintenance, staff responsiveness, and OYO’s overall quality control. Travellers deserve to know what to expect before booking.

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1. Cleanliness & Hygiene – Not Up to Basic Standards

The room I was allotted was visibly unclean at check-in. There were:
• Dusty and stained surfaces
• Dirty floors
• Bed linen that did not appear fresh or properly washed
• A persistent unpleasant odor

Such conditions do not meet even minimum hygiene expectations for a hotel.

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2. Cockroach Infestation

One of the most troubling issues was the presence of cockroaches in the room and bathroom.
This clearly indicates inadequate pest control and poor upkeep of the property. This is a health and safety concern and significantly impacts guest comfort.

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3. AC Not Working

The air conditioner was completely non-functional throughout the stay. The room remained hot and uncomfortable, and despite reporting this multiple times, no action or alternative solution was provided.

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4. No Geyser & No Hot Water

The geyser did not work, and no hot water was available at any point. This is a fundamental amenity in any hotel, and its absence caused significant inconvenience.

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5. Poor Response from Reception Staff

The reception team showed very little interest in resolving issues.
Complaints were acknowledged superficially but no real steps were taken. Calls to the front desk were ignored or delayed, and there was no sense of urgency or responsibility.

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6. OYO Customer Care Was Equally Ineffective

What made the situation even more disappointing was the lack of support from OYO customer care. Despite raising concerns repeatedly, the responses were slow, generic, and did not lead to any actual resolution.

It is evident that OYO’s support system is not functioning effectively, especially when guests face serious hygiene or maintenance-related issues.

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7. Lack of Proper Audits by OYO

One of the major concerns highlighted by this experience is that OYO does not appear to be auditing or monitoring their properties adequately.
The gap between what is advertised online and the actual condition of the hotel is significant.
If regular audits were conducted, issues like:
• Poor cleanliness
• Pest infestation
• Non-functional AC and geyser
• Poor staff response
would have been identified and corrected.

This lack of oversight affects guest trust and damages the reliability of the OYO brand.

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8. Very Poor Overall Maintenance

From electrical fixtures to bathroom fittings, many elements of the room showed signs of neglect and minimal upkeep. The property is in clear need of renovation, proper pest control, and stronger housekeeping supervision.

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FINAL SUMMARY

My stay at Super Townhouse Oak Alandur (Formerly The Vijay Park Airport) was deeply disappointing due to:
• Unclean rooms
• Cockroach infestation
• Non-working AC
• No hot water
• Unhelpful reception staff
• Ineffective OYO customer care
• Lack of audits and quality checks by OYO
• Poor overall maintenance

Based on this experience, I cannot recommend this property. I strongly urge OYO and the property management to take these issues seriously and implement immediate corrective measures.

STAY CLEAR!!!!! THESE PEOPLE NEED NEGATIVE…

THESE PEOPLE NEED NEGATIVE STARS!!!!!!!!!
They will just steal your money. No way to cancel your booking after they false advertise the place and no way to get a refund as they completely deleted the refund request account and the pictures of the dead cockroaches I sent them. I booked a place in UAE called Emirates Grand Hotel (STAY AWAY FROM THIS DISGUSTING HELL HOLE!!!) and it looked nice online as it literally showed rooms from another hotel. they keep posting nice pictures, and when someone books, they change the nice pictures to the aweful real ones... Seriously the people need to go to jail or worse!!!!!. I got in the room and it had dead cockroaches and fresh pesticide smell. I all but walked out backwards. asked for a refund. posted the pictures of the cockroaches on thier request for refund. then they deleted the complaint account so I cannot even show my bank to process the refund from their end. Absolutely Criminal on all fronts. The world doesn't need this evil!!!

Extremely Disappointed – Check-in Denied, Refund Still Not Resolved (Booking No. VVF24063)

I had a seriously frustrating experience with Oyo’s online booking platform. My check-in was denied at the property, and despite multiple attempts to resolve the issue, I’m still waiting for a refund. The reference number for this booking is VVF24063.

The property, townhome, shimogga denied my check-in due to overlooking, with no timely and satisfactory assistance from Oyo.
I had to call support repeatedly; I spoke to 15 different representatives, each passing the issue along without taking ownership or providing a concrete resolution.
Even after spending over an 2 hours on the phone, there has been no final resolution or refund.

Impact:
I incurred costs for a service I did not receive.
The experience ruined my travel plans and created significant stress and inconvenience.
The customer support experience was disjointed and inconsistent, with delays and lack of clear accountability.

What I expect (and did not receive):
A prompt, full refund to the original payment method for Booking No. VVF24063.
A clear point of contact who takes ownership until resolution.
A written acknowledgment of the issue and a transparent timeline for when the refund will be processed.

Advice to others:
If you’re booking with Oyo, keep all communications and receipts, and prepare for potential delays in refunds.
Consider alternative platforms where customer support seems more reliable and accountable.

Overall verdict:
This experience has severely undermined my trust in Oyo. I hope the company takes immediate action to rectify the situation for me and for future customers by improving their refund processes and customer support accountability.

Vinay Srinivas

We are taking them to Small Claims Court. I would avoid booking Holland House Hotel Cardiff at all costs

So Oyo hotels and motel 6 both same app have stole money for 2 rooms that I did not get and had to turn around and pay for twice at full price. First time motel 6 booked got there no rooms available called and called got a run around and they made every excuse to keep the money and it was after speaking to the front desk and verifying and they would not even try to find another location. Second time there was no reservation in the motel 6 system and after being on the phone 8 times they could not fix it and told me it would be 48 hr for a member of escalations team to call me about a refund. They never did but emailed me some BS about they could not refund me because of there policy (LIE) said it was voided but transaction still on my account no money returned. This company steals lies and makes up there own way to keep your money. I will never use them again and Priceline is been reliable to me. Oyo is people who barley speak english who will take your money without providing services

Had no flexibility to change my dates despite messaging them early and then every day, and having booking.com onboard with the changes.
Tried calling them many times and no one would pickup. Booking.com called many times and they didn't pickup.
When I finally had the operations manager on the phone, she did not want to help me.

Ended up losing 2,000 USD.
Run away from this place - service is everything in hospitality

Took my money an cancel my reservation they took money off my SSA card that I get every month an I'm also a senior citizen $52.71 but it was my money an they want give it back

The Grand by Capitol O, in Texarkana I 30. They had a lot of rules, and we abide by them. The staff was friendly. As far as the room it was terrible. Ceiling was stained, frig.had something brown in it. Bathtub was nasty with cigarette burns, looked like something spilled on wardrobe doors. The curtains needs to black out. Never was dark enough to get a good sleep. I will never stay in this motel again.

Pathetic Customer service , Ripping people off , After hotel denies entry oyo denies paying amount back also , Scam involving both!

I am blaming the whole team of OYO. They are not auditing their website which hotels are in connections/ Disconnections. Customer care team simply booking the hotels which are not in controls and make payments with the customer. My name is GORLA RAJA, complain raised for refund, here are the details Ticket ID: 9098993826 | Ticket Type: SIG Escalations | Resource ID: B06S9598 | Resource: Booking. Keep on following customer care through phone and emails for resolve my issue but without proper communication they close my ticket with simply saying your refund successfully done please check your bank. I checked all my bank details there is no such type of refund shown in my statement. Please post this to reach upto OYO management and resolve my issue. Thank you. My rating for OYO is Zero if possible less. Because my family suffered a lot in the late night due to their mistake of wrongly booking.
Thank you

SCAMM!!!! We did not end up staying at the hotel due to the nasty & bad environment! We immediately seeked for a refund and they kept delaying to give us an answer. 1 month later they said we were not eligible which is ridiculous! They are thieves and will keep your money no matter what! Do not book with them!! ‼️‼️‼️the worst company ever

This company is highly untrustworthy and unprofessional they will steal your money and refuse to give it back didn’t stay in room and got charged for it, it doesn’t make sense seeking legal representation

I was the manager of Royalty Hotel, Parbhat Road. I saw something in it. He used to tell me not to take it on Oyo QR and used to tell me to take it on Hotel QR. I have a man. And when I talked about love, they did not even give me salary, contact no. 8877765107

OYO IS A BRAND FOR NAME SAKE. WORST EVER CLEANLINESS AND SERVICE IN GS COMFORT MYSORE.
ROOM IS SUITABLE FOR ONE DAY SEX PARTNERS. NOT FOR. FAMILY. ALSO OYO CUSTOMER SERVICE WRONGLY SUGGESTED AND MISGUIDED AS ITS CLOSE TO CITY PREMISE. LATER I CAME TO KNOW ITS. 6 KMS FAR. WHICH COSTED ME 2000 ADDITIONAL TRANSPORT CHARGES . OYO. HAS BECOME WORST COMPANY