Pace Ward Insurance Reviews 59

TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Phoned for insurance on a performance car couldn't give me a quote straight away said the person I needed was on the phone.... Asked to be called back the next day then spoke to someone who took more... See more

Rated 5 out of 5 stars

Fantastic bunch of guys, I primarily dealt with Dan but spoke to Joe at times as well who was equally helpful. They were the cheapest by quite some margin over the other usual suspects that are used... See more

Rated 5 out of 5 stars

I asked Paul from Pace Ward to quote for our company insurance at short notice, due to a price hike by our existing provider. They provided Proffesional Indemnity, Employers Liability and a couple mo... See more

Rated 5 out of 5 stars

Second time I've been insured with Paceward. First a modified m140i and then a heavily modified civic K20 Turbo. These guys have saved me thousands on both occasions. Spoke to Joel on both occasions o... See more

Company details

  1. Insurance broker

Information provided by various external sources

Pace Ward have been providing insurance solutions & financial services for over 35 years. We operate from our offices in Stoke on Trent, Staffordshire and offer our services to clients all over the country. Our experienced team of consultants aim to provide excellent customer service and solutions to meet our clients exact needs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

59 reviews

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Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant, have insured my cars and motorbikes through them for a couple of years now, and they are honestly the best insurance service provided I have dealt with. Highly recommend.

29 January 2020
Unprompted review
Pace Ward Insurance logo

Reply from Pace Ward Insurance

Hi Mark,

Thank you for your review! We are pleased to hear that you were happy with the service we provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Excellent service and comptitive prices for imported performace cars

Excellent, been using them for 3 years for my multi-car policy due to one of the cars being a JDM import. Speedy and always very competitive with price. Also helped me negociate to have my massively dented and cracked windscreen replaced with a BMW dealer instead of a 3rd party supplier.

24 December 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Arthur,

Thank you for your review! We are pleased to hear that you were happy with the service we provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Excellent company and staff

Excellent service throughout the whole process. Special thanks to Deb Plant from paceward and Derek the engineer from marker study insurance.

29 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Robert,

Thank you for your review! We are pleased to hear that you were happy with the service we provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

We have been with Pace Ward for over 30…

We have been with Pace Ward for over 30 years and have always found them to be extremely helpful,competitive and honest company. The staff are always polite and ring you back if need be. Well done Pace Ward.

28 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Stephen,

Thank you for your review! We are pleased to hear that you were happy with the service we have provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Excellent service from Daniel Johnson

Excellent service from Daniel Johnson. Very patient and knowledgable. Cheers.

27 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Paul,

Thank you for your review! We are pleased to hear that you were happy with the service we provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Great service as always

Great service as always, must be over 10 years now Ive been with Pace Ward for all my motor insurance requirements (5-6 vehicles)

I like the family fleet policy as I can have mixed cars, bikes, and modifications. Caters for all my requirements.

Fast, efficient service and VFM.

27 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Mark,

Thank you for your review! We are pleased to hear that you were happy with our service, price and policy provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Solid service from people who…

Solid service from people who understand performance cars and how to find policies to cater for all your requests. 5*

26 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Roger,

Thank you for your review! We are pleased to hear that you were happy with our service & cover provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Saved me over £1000 on my renewal from…

Saved me over £1000 on my renewal from a Adrian Flux, for improved cover too. ( High HP GTR )
Also, excellent service from George.
Well pleased

22 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Martin,

Thank you for your review! We are pleased to hear that you were happy with our service, cover & price.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Excellent Service by George

Excellent Service by George

nothing to difficult went out of his way to sort everything that was needed . Most important - Great Price

22 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Fletch,

Thank you for your review! We are pleased to hear that you were happy with our service & price.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.

I ended up speaking to Pace Ward several times over the phone and every time I was able to connect to the same advisor every time for continuity.

The advisor I dealt with, Gemma, was absolutely fantastic and I really felt the customer service was there which is a refreshing change from most insurance companies.

20 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Will,

Thank you for your review! We are pleased to hear that you were happy with the service you received from us.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Definitely recommend

Very pleased with pace ward

Good value

George Hickman is very helpful and accommodating

18 November 2019
Unprompted review
Pace Ward Insurance logo

Reply from Pace Ward Insurance

Hi Martin,

Thank you for your review! We are pleased to hear that you were happy with our service & price.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Really good broker

Really good broker, have consistently proven cheaper on multicar and modified policies. Team on the phone are really friendly and helpful. Track day insurance is well priced too. Thanks!

18 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi James,

Thank you for your review! We are pleased to hear that you were happy with our service & prices.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Paceward are excellent

Paceward are excellent

Daniel johnson is the man!

I wouldn’t ever consider moving insurance

Ive even got a lot of friends to move to them

11/10

15 November 2019
Unprompted review
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Reply from Pace Ward Insurance

Hi Mitchell,

Thank you for your review! We are pleased to hear that you are happy with our service. Also, a big thanks for recommending your friends to us too.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

👍🏾Fleet car policy

👍🏾
Great service great prices. Will use again.

14 November 2019
Unprompted review
Pace Ward Insurance logo

Reply from Pace Ward Insurance

Hi Deepak,

Thank you for your review! We are pleased to hear that you were happy with the service we provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Very competitive prices and great service

Alison has very helpful and really easy to deal with. Paceward have smashed all of my renewal quotes and save me hundreds! Would highly recommend

13 November 2019
Unprompted review
Pace Ward Insurance logo

Reply from Pace Ward Insurance

Hi Asif,

Thank you for your review! We are pleased to hear that you were happy with the service we provided and that we saved you some money!

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Tom Lea was excellent in sourcing me a…

Tom Lea was excellent in sourcing me a simple single trip cargo insurance policy when needed - listened, communicated, delivered very well. Mike Ridgway

11 November 2019
Unprompted review
Pace Ward Insurance logo

Reply from Pace Ward Insurance

Hi Mike,

Thank you for your review! We are pleased to hear that you were happy with the service we provided.

Many thanks,

The Pace Ward Team

Rated 5 out of 5 stars

Competitive pricing and great customer…

Competitive pricing and great customer service. 100% recommended for car, business or home insurance!

16 October 2019
Unprompted review
Pace Ward Insurance logo

Reply from Pace Ward Insurance

Hi Gulam,

Thank you for your review! We are pleased to hear that you were happy with our service.

The Pace Ward Team

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