Pacifica Reviews 

Aaron was very friendly and helpful thank you

The engineer made sure the job was right before leaving.

Despite the issue being odd, he got to the bottom of it, made the fix and left us pleased with the outcome.

Ryan Mullen 3835 was sent to replace the glass top on our induction hob that was smashed on receipt.
Ryan arrived promptly and well within the 1hr estimate of his arrival time that was sent the night before (arrival was 7-8am).
Hob was fixed in no time and Ryan was more than happy to share some useful tips when he found out that this was our first induction hob.
Great service!

Nathan Brown 4231 - turned up on time - explained the problem with my fridge/freezer - very happy with the explanation

Being kept in the loop regarding when the engineer was due to arrive was really important to me I got a text last night to confirm my 3 hour window then this morning about 30 minutes before engineer arrived I received another text saying he was in process of driving to my home and he was with me at the very start of my window. The engineer Paul was a lovely man and very friendly. I already knew who to expect as on the booking confirmation from the company there is his name and a photo of him. I just did a quick recap with him just to confirm his information was correct showed him where switches and fuse box were and left him to get on with the job. There was no mess made and he took the small amount of rubbish with him. He was in and gone in probably less than a hour with my oven repaired which thankfully wasn't as bad as it could have been. Paul the engineer certainly deserved his 5 stars and is a credit to the company

I have never experienced worse customer service from any company. When they receive a negative review, they post a reply saying that they take this seriously and inviting the user to follow up with a named individual. And then your email disappears into a void.
AVOID AT ALL COSTS

Neil was friendly and polite and solved the problem in a few minutes

Excellent work by Daniel fox 3975.. arrived on time .. promptly fixed the problem leaving no mess. Quality customer service

Kevin was Very quick and efficient in supporting me with the faulty product and booked for repair with an agent without any hassle.

Respectful, professional and friendly engineer came out and fixed our washing machine. No fuss. Really impressed with his attitude and approach, as the space was quite small to work in. I wish more service engineers were like this!
Highly recommend.

Andrew was punctual, polite, and clearly knowledgeable. He explained everything in full and gave lots of much appreciated advice when asked. He was very tidy and left our property exactly as he found it. Thank you Pacifica / Andrew.

Mike D 4094 attended my home today to repair my washing machine.
He was polite and informative
He left my property exactly as he found it.

We had an amazing visit today from Mike D 4094 to fix our dish washer. He was fantastic. He was on time and fixed it quickly. He even talked us through why it happened and how we could avoid it in the future. It was very much appreciated! Thank you so much!

Robert was very good in his job and repair work and effective pump dryer where I had number of other engineers not fixing or solving problems with both appliances also giving extra information regarding care of the machine I would say he made me feel that he listened to everything and giving me his opinion back thank you Robert real credit to company and very good manner and know my pump dryer was not repairable and stress I had with this situation was effecting my health know a closure thank you to Robert as for customer service it’s been very stressful and un pleasant

Aidan great engineer informative on defect, and had parts with him to carryout repair..very 😊

Shem was very precise and pleasent.

Kyle 9262 came to fix our oven and wow he was absolutely amazing from the second his bright smile rang my doorbell he was so thoughtful and careful was a true gentlemen and made me feel so confident that my oven would be working again and safe to use he performed all the electrical tests and explained to me what everything meant if i could give 6 stars i would hes a credit to your company and you should hold onto him with 4 hands. Hes turned a 2 star review into a 5. If we have anymore issue in future we will request Kyle. ******

Spoke to Manny on the phone and he booked an engineer to come sort my failing dishwasher. Good work, hopefully the engineer can get us fixed.

Bon sorted everything out for me in one phone call

My out of warranty Belling cooker developed a fault with its fan function. Probably foolishly, I paid the rather steep sum of £249.99 on 7th May.
A pleasant young man arrived on 12th May and diagnosed the problem. To my surprise, he said that the parts had to be ordered.
I received an update saying that the parts were expected 13 July.
Today I phoned the company and a “virtual assistant” informed me that my repair was delayed.
She asked me if I wanted any other help and I asked to speak to a human. BINGO! I got through to a pleasant one who told me that a reminder had been sent to the parts company.
I uttered the magic words “deadline” and “refund” and apparently, someone is going to contact me. I hope that they do, but I am not holding my breath.

I see that when this company fulfils its obligations, it gets good reviews.
Quite honestly, after this experience, I cannot recommend them