Gavin Fairbanks Engineer number 4392 attended my home in Nailsea on Thursday 16 July to address a leak from my new AEG washing machine. He took off the backplate, checked for leaks. No leaks found.... See more
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Review summary
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Reviews shaping this summary
I contacted Pacifica to register warranties for 2 items I have bought, a Television and a Cooker. As a pensioner, I don't like doing forms online. I spoke to Alison, Sales and customer Accounts Specia... See more
Company replied
The repair engineer was very helpful and kept me informed of his arrival time. However, I would advise better communication. Had my fault been properly reported, they could have been prepared with t... See more
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Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to... See more
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Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50k reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Engineer was very quick and efficient…
Engineer was very quick and efficient with this repair and explained it well to me
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Excellent Service.
Engineer: RYAN MULLEN 3835
Ryan attended my property today in relation to a fridge freezer that was not working. He diagnosed the fault and explained everything clearly. Very professional, friendly and tidy engineer. Excellent Service.
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The engineer who attended called Ricki…
The engineer who attended called Ricki was an absolute legend. He exceeded my expectations as he was a true professional and his skills and knowledge are beyond outstanding.
To add his personality, friendliness and general character are awesome. He really knew his stuff.
Used other companies over the last 20-30 years and had numerous other engineers attend but this guy was unlike any other absolutely spot on.
Ricki thank you for being you and my very best of wishes going forward 🤗
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Ian was very lovely
Ian was very lovely, Even though my washing machine decided to just start working!😂
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fast and efficient and solved the…
Fast and efficient and solved the problem quickly
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Great customer service
Becky was helping with my call for a fridge repair and was very patient and helpful making the process much easier
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The engineer was on time
The engineer was on time. Very respectful when I offer him to wear shoes cover. He knew and prepared about to fix my fridge handle.
Thank you
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Easy to arrange the repair
Easy to arrange the repair. Our engineer Nathan arrived in the arranged slot and was friendly, efficient and professional.
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Thanks Doug
Doug3187 turned up in time, fixed the fault on our oven induction hob and was gone within an hour - all good, thanks.
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
EJ helped me quickly and efficiently
EJ helped me quickly and efficiently. Very friendly and professional. Great service.
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Armandas did a great job
Armandas did a great job. He quickly fixed the broken hinge of my Comfee tabletop dishwasher. Armandas was also polite and friendly.
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Well my cooker wasn't broken which was…
Well my cooker wasn't broken which was good but apparently i was being dence 🤣🤣🤣🤣 he didn't say that he showed me what position each ring was as that's what i couldn't seem to work out hence me thinking it was broken!
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
EJ was polite and helpful.
EJ was polite and helpful.
I was concerned we had not regustered the item after purchase, due to both in Hospital before delivery, & straught afterwards.
She reassured me this had been expkained and we were in the warranty period.
( item.purchased Dec 2025)
I hope the repair is also good
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Shem was very polite and helpful when I…
Shem was very polite and helpful when I called for assistance with a broken down fridge / freezer. 5 Stars👍👍👍
26 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Useless
Would have given 0 stars if I could, terrible experience so far.
Bought a faulty Stoves range cooker, awful strong smell of burnt plastic despite running all cavities for 3-4 hours at high temp. Pacifica is the repairer of choice for all Stoves products.
Expected a technician that would come and actually attempt a repair - what I got instead was completely clueless chap who arrived without any wiring diagram, any spare parts, and not even gas trained. Did not bother to attempy any repair at all - just slid the cooker away from the wall, switched it on, said " indeed smell is coming" and went away. To add to the insult, he damaged my wooden floor in the kitchen as he slid the whole cooker and did not bother to lift the front to roll it on the back wheels.
24 July 2026
Unprompted review
Reply from Pacifica
Hello
I would like to thank you for providing your honest feedback. When I read your review I was genuinely concerned about the service you have received. This is far from the level of service we aim to provide for any of our customers and would ask you to please accept my sincere apologies for this.
We would like to fully investigate your repair journey to see where we have failed in service and to see what we can do to resolve the issues you have raised. Can you please provide your postcode and house number to kelsey.scott@pacifica.co.uk
We will look forward to your email and having this resolved for you.
Kind regards
Shem was very polite and efficient
Shem was very polite and efficient. However the quality of the line was a bit sketchy. The line kept cutting out.
26 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 4* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
James 6178 repair
22 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
James 6178 amazing
1 May 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
James6178 great Jobs
24 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fantastic service
Fantastic service! Knowledgeable, professional and tidy! Great job Denis!
21 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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