Gavin Fairbanks Engineer number 4392 attended my home in Nailsea on Thursday 16 July to address a leak from my new AEG washing machine. He took off the backplate, checked for leaks. No leaks found.... See more
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Review summary
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Reviews shaping this summary
I contacted Pacifica to register warranties for 2 items I have bought, a Television and a Cooker. As a pensioner, I don't like doing forms online. I spoke to Alison, Sales and customer Accounts Specia... See more
Company replied
The repair engineer was very helpful and kept me informed of his arrival time. However, I would advise better communication. Had my fault been properly reported, they could have been prepared with t... See more
Company replied
Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to... See more
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Company details
Written by the company
We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability
Contact info
Pacifica House, Rainton Business Park, DH4 5RA, Houghton-le-Sprong, United Kingdom
- 0800 030 6040
- karen.pallister@pacifica.co.uk
- www.pacifica.co.uk
4.6
Excellent
50k reviews
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Replied to 99% of negative reviews
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Professional
Professional, polite engineer and a first time fix so all good.
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
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Nathan 4231
Nathan Brown was very informative, prompt and polite, and he was very thorough and explained everything well. Very pleased with the service & engineer!
27 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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Friendly and reliable service
Friendly, polite, efficient. Problem diagnosed and solved very quickly would definitely recommend Pacifica thank you.
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Arrived in the specified time took…
Arrived in the specified time took details of what I needed and said will get them ordered first class
27 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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Quality service
Aidan called around to fix our tumbledryer. He was very polite and chatted to me throughout his visit. He managed to fix the problem from this first visit and went on his way. A lovely experience. Thank you.
27 July 2026
Unprompted review
Reply from Pacifica
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We hope you have a great day
Came on time and fixed oven with little…
Came on time and fixed oven with little disruption. Thank you
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Just made a claim on the insurance I…
Just made a claim on the insurance I had with Very.Olivia Little went through the process with me.Was straightforward & she explained things very clearly.
27 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
Fantastic service
Fantastic service. Really pleasant technician. Very happy. Issue all sorted.
27 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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We hope you have a great day
Excellent service kept up to date and…
Excellent service kept up to date and repair carried out in good time work area tidy and engineer polite and helpful at every stage
27 July 2026
Unprompted review
Reply from Pacifica
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Great experience asking for a repair…
Great experience asking for a repair visit. Juls was very helpful and explained the process really well.
27 July 2026
Unprompted review
Reply from Pacifica
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Amazing customer service
I spoke to Catlin Pritchard today and she was extremely helpful and very quick to resolve my claim she gave excellent customer service . I highly recommend this company
27 July 2026
Unprompted review
Reply from Pacifica
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We hope you have a great day
Engineer was very quick and efficient…
Engineer was very quick and efficient with this repair and explained it well to me
27 July 2026
Unprompted review
Reply from Pacifica
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Excellent Service.
Engineer: RYAN MULLEN 3835
Ryan attended my property today in relation to a fridge freezer that was not working. He diagnosed the fault and explained everything clearly. Very professional, friendly and tidy engineer. Excellent Service.
27 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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We hope you have a great day
The engineer who attended called Ricki…
The engineer who attended called Ricki was an absolute legend. He exceeded my expectations as he was a true professional and his skills and knowledge are beyond outstanding.
To add his personality, friendliness and general character are awesome. He really knew his stuff.
Used other companies over the last 20-30 years and had numerous other engineers attend but this guy was unlike any other absolutely spot on.
Ricki thank you for being you and my very best of wishes going forward 🤗
27 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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We hope you have a great day
Ian was very lovely
Ian was very lovely, Even though my washing machine decided to just start working!😂
27 July 2026
Unprompted review
Reply from Pacifica
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We hope you have a great day
Fast and efficient and solved the…
Fast and efficient and solved the problem quickly
27 July 2026
Unprompted review
Reply from Pacifica
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Thank you for your 5* Reply,
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We hope you have a great day
Great customer service
Becky was helping with my call for a fridge repair and was very patient and helpful making the process much easier
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
The engineer was on time
The engineer was on time. Very respectful when I offer him to wear shoes cover. He knew and prepared about to fix my fridge handle.
Thank you
27 July 2026
Unprompted review
Reply from Pacifica
Hello
Thank you for your 5* Reply,
I would like to thank you for providing your honest feedback. We really appreciate you taking time to provide feedback regarding the service you have received from Pacifica
We hope you have a great day
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