Packhelp has quality boxes we use for our products which are delivered fast and are always consistent and cleanly cut. If you need a good product box or custom job, they are an excellent choice.
Company replied
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Review summary
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I've rarely received customer support as fast and reliable as this. I had already entered the wrong shipping address, and Packhelp had already generated the shipping label. However, within a few hours... See more
Company replied
I've been using Packhelp to supply my subscription boxes since 2019. Always been very happy with the service, communication and quality of the product - which is why I haven't ever considered switchin... See more
Company replied
I am very happy with my experience with Packhelp. The packaging is beautiful, feels very high quality, and exceeded my expectations. The customer service is outstanding. Wanessa always replies ve... See more
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Company details
Written by the company
At Packhelp we make it super easy for anyone to order fully custom-branded packaging for e-commerce, retail and agencies. It takes less than 5 minutes to design your own packaging in our online web-app. The minimum order we serve is just 30 pieces and we deliver them within 14 days. Thanks to our app & process automation you don’t need to be a designer or print specialist, we make the whole process easy and seamless.
Contact info
90 York Way, N1 9AG, London, United Kingdom
- hello@packhelp.com
- www.packhelp.co.uk
4.6
Excellent
780 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Website chat is useless
Website chat is useless, says an operative will be in touch shortly, doesnt happen! No other way of getting help and finding where my order is as over 1 week late!
11 April 2024
Super responsive!
Barbara was very helpful and quick to respond to my queries online. I can't wait to see the boxes when they're ready!
30 April 2024
Very responsive and helpful customer…
Very responsive and helpful customer service (Magdalena).
26 April 2024
Barbara was really helpful
25 April 2024
Very good quality.
17 March 2024
Lovely customer support team
Lovely customer support team! Due to a courier issue, my initial order was not delivered, but the team rectified this quickly by dispatching a replacement to be redelivered. They also checked if I still wanted the original delivery as well, but I was happy for them to keep it as I received what I needed. I also received helpful advice on the correct sizing of packages for the items I want to use them for. Really helpful and kind staff. 'Tis a great company who do well by keeping their ear to the ground and listening to customers. Thanks to Magdalena and Barbara of Packhelp!
9 April 2024
Great so far
Great so far.. not received my order just yet but excited to see the final product
29 February 2024
Custom printed kraft mailers
We have used Packhelp for our custom printed Kraft mailer production for a number of seasons and we are always very pleased with the quality and speed of production/delivery. Packhelp have also comfortably met our increasing packaging needs as a growing business and we are always impressed with the prompt communication via email or phone when required. We plan to continue to work with them in future.
19 March 2024
Super quick accurate response
18 March 2024
Great service
The customer service is good and always available to assist with any questions or concerns.
12 March 2024
Good
We had a small mishap with a shipment, and Magda was very kind and solved it right away. Very happy with the result.
9 February 2024
Great products & customer service
Very impressed with the custom products received, production time, and great customer service too.
19 February 2024
Great company to work with!
Extremely pleased with my branded mailer boxes! The team was incredibly responsive and helpful throughout the process. Highly recommend!
7 February 2024
Have used packhelp for years now and…
Have used packhelp for years now and always happy with the service and product
16 February 2024
Great Service
We are very happy with our new e-commerce boxes that we have received. Before the production, there was a small error with the design of the box but it was quickly resolved once I brought it to Natalia's attention. The delivery of the boxes was very efficient.
Overall we are very happy with the service provided.
9 February 2024
Super easy website to use
Super easy website to use. Far easier than may others. A number of options available. Just what I wanted! Super fast service when sending samples. Now awaiting printing of boxes and can not wait to receive them!
23 January 2024
Amazing experience
Easy to request, easy to design and easy process to receive the delivery. The support team was helpful when needed. It was a smooth process from the start to the end.
17 January 2024
Hard to beat
As usual, everything very simple, ran smooth and delivery, costings etc all exceptional
22 January 2024
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