Packhelp has quality boxes we use for our products which are delivered fast and are always consistent and cleanly cut. If you need a good product box or custom job, they are an excellent choice.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've rarely received customer support as fast and reliable as this. I had already entered the wrong shipping address, and Packhelp had already generated the shipping label. However, within a few hours... See more
Company replied
I've been using Packhelp to supply my subscription boxes since 2019. Always been very happy with the service, communication and quality of the product - which is why I haven't ever considered switchin... See more
Company replied
I am very happy with my experience with Packhelp. The packaging is beautiful, feels very high quality, and exceeded my expectations. The customer service is outstanding. Wanessa always replies ve... See more
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Company details
Written by the company
At Packhelp we make it super easy for anyone to order fully custom-branded packaging for e-commerce, retail and agencies. It takes less than 5 minutes to design your own packaging in our online web-app. The minimum order we serve is just 30 pieces and we deliver them within 14 days. Thanks to our app & process automation you don’t need to be a designer or print specialist, we make the whole process easy and seamless.
Contact info
90 York Way, N1 9AG, London, United Kingdom
- hello@packhelp.com
- www.packhelp.co.uk
4.6
Excellent
780 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great service
8 February 2024
Ordered delayed and not informed me…
Ordered delayed and not informed me about it, let down and still not being given an ETA
9 January 2024
Fast delivery and great communication
Fast delivery and great communication. One thing I wish and I understand financially it’s not ideal- we can order samples with our designs or you provide designer samples. That would be great.
3 January 2024
Amazing service( special thanks to…
Amazing service( special thanks to Natalia!), good quality of the packaging! Definitely recommend this company as a reliable supplier. Thank you!
30 January 2024
The customer service was really…
The customer service was really helpful, guiding us through the shipment process and being on hand whenever we had a question. The boxes we've ordered look great and we'll be returning for another order as soon as we get through these!
29 January 2024
All products were delivered on time and…
All products were delivered on time and to a high quality. Special thanks to Monika who helped us an enormous amount to get our order to spec and on time.
24 January 2024
I had a difficult situation with an…
I had a difficult situation with an order, as it was placed by a colleague who has now left and needed some attention before it could be printed. Roza was so efficient and helpful, sorting out what could have been a frustrating situation! Thank you!
11 January 2024
Great product and customer service!
Really happy with the boxes we ordered from Packhelp and needed some extra help re: invoices from Magdalena and she was really quick to provide answers!
4 January 2024
Great service and speedy production and…
Great service and speedy production and delivery. Would recommend!
4 January 2024
Very responsive and seamless customer…
Very responsive and seamless customer experience from briefing to delivery, and very pleased with the final product.
3 January 2024
Great eady to use online designer …
Great eady to use online designer tools to develop the custom box with instant quotation. I think the box was manufactured in Poland.
Will use again for new products we are developing.
12 December 2023
product as described and fast shipping
23 November 2023
Everything was OK
Everything was OK, slightly delay but the box quality is good. Will be making an order soon for my cosmetic packaging
Thanks
Zas
15 November 2023
Always Great service and amazing…
Always Great service and amazing Products.
I have been using Pack help for over 2 years now, Monica and Alicia and all the team are always on hand to help with any query I have and always offer great advice and support.
The products themselves are fantastic quality and value for money. I get full updates and the items are delivered on-time.
I highly recommend Packhelp
17 November 2023
Excellent customer service
The boxes I ordered were the wrong colour and Packhelp (namely, Magdalena) were super quick to resolve the issue. They were happy to resend the boxes in the correct colour. The boxes themselves are very good quality for the price and exactly what I needed. I look forward to ordering again.
11 December 2023
This company is great
This company is great. Great sustainable packaging options and fantastic problem-solving. My problem wasn't even their fault and they acted quickly to resolve it. I'm more than happy!
31 October 2023
Fantasies price and service
Fantasies price and service. Customs boxes delivered quickly! Monika was fantastic help through all the process.
17 November 2023
I received great service from Packhelp
I received great service from Packhelp, they were attentive to my needs and helped me resolve the issue at hand. Róża was highly professional at all times and understood my requirements. I would recommend Packhelp, great quality and service!
15 November 2023
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