Packs Reviews 

They missed 2 scheduled deliveries saying that I am not home although I was home the whole day waiting for them to come they didnt even ring the door. Your service cannot be trusted such a shame Vidaxl is working with you as partners d: 0031007713693

My package was to be delivered last Friday. The scheduled delivery time was between 11:30 and 13:30. Around 16:00 they were not there yet. After 22:00 I received a message that they found no one at home. They haven't tried the neighbors as stated on the website, nor have they left me a message in the mailbox that they have been there. This indicates to me that they most probably haven't been there at all.

After picking a new delivery date via the Track & Trace, this time for yesterday (Monday) between 11:30 - 13:30, the package has again not been delivered. This time without even an update in the Track & Trace. Today is Tuesday, and the delivery time is still set to be expected yesterday. So again, no update. This confirms to me that they have never really been there on Friday either while I've gotten an update that I was not at home during delivery.

Tried calling - no one responds. Tried their customer service on whatsapp - no answer.

So here I am, waiting for my package way over time without even knowing where the package is or whether and when it will be delivered at all. Therefore I have decided to put a halt on the payment process until the package is delivered.

PACKS should really learn how to update the status of the delivery and keep its customers informed at all times - even when something goes wrong - instead of simply saying that the receiver was not at home at a time they were not supposed to deliver on.

At least have the audacity to either deliver at the agreed time or invest in a system that can inform your clients that the delivery time has changed for whatever reason. Otherwise you'll be receiving reviews like this for things that could easily be fixable - and it usually comes down to a lack of investment or care.

I was at work when the driver coming with a parcel to my house. He called me and asked what time I would be arriving and he arrived promptly at that time with the package.I recommend

Bad service and communication, doorbell wasn't used and note was not left behind and overall customer service is lacking.

3 DAYS LATER, STILL NO PACKAGE.
Don't schedule delivery windows if you ignore each of them.

EDIT: na 7 dagen heeft Packs weer alle bezorgmomenten gemist, jullie zijn niet te vertrouwen.

If it was possible I would give them 0 stars. I spent two days on house arrest since these guys kept pushing the delivery window only to get a "not at home" message - even though I was at home so it means they just didnt even show up. Customer support non-existent, no number to call and actually get through to so after I "missed" my second delivery appointment for a while I didnt even know if my plants are still gonna be delivered or not. They ended up delivering it to the neighbours the day after my second appointment and didnt provide a precise address so the next day I had to go through a bunch of neighbours to find it. Totally unprofessional.

You should scrap the whole track and trace idea guys because its absolutely useless when you keep pushing the window from morning till evening and then dont bother showing up anyway!!!

Not to mention that they dont even send emails - all the info and updates are only available after clicking the track and trace link.

Never gonna order from any website that has anything to do with this delivery company.

It is a shame that Greetz is using such delivery service provider. I paid extra for delivery on a particular day and not only they failed to deliver, they also did not provide any clear information.

I have had 6 packages 'delivered' through packs from 2 different senders, only 1 ever made it to me. No customer service either that you can contact, just automated replies to contact the sender if any issues. Horrible company.

liars, they didn't find me at home, it says in the status, no notification, no email, no ringing, new delivery scheduled, we'll see,my order number 0031007294468,shipment number i don't know,because they never sent me nothing. Update.. shipping number 45321732, according courier company 9 days I am not at home.Yeah for sure

The delivery person Jeremy really went an extra mile. He was super friendly, waited few extra minutes until we came back home, and brought the heavy package to the apartment. Thanks a lot and keep it up!

I had an item and it was going to be delivered on Tuesday, at around 17:00-18:00. At 13:00 delivery person called me and told that he is at the adress. But I was not at home because I was expecting it to be delivered between estimated period. Then he told me that he will be back around 17:00-18:00 but never showed up. Now on the website it shows delivered but I have never got it.

Their only and core activity is to deliver packages. Although I was home they claim multiple delivery attempts. Got no email, no phone call, not message and they certainly did not ring my bell. Let's see if they show up today. Lousy service, like so many other reviews here.

I have ordered a package with delivery on certain date before Christmas. I was staying at home for the whole day waiting for it. When time of delivery came, nothing was delivered. "We will deliver your package next day" site said. Ok, I was waiting for it next day. It wasn't delivered. "Next day now" was written in the status. Well, ok, I was waiting whole day. Time wasn't set up on any of the date, so I assume it wasn't even going to be delivered these times. And then status became "You wasn't at home". It is the worst experience especially in the situation when you extremely need smth on certain date and buying it with delivery exactly on that day. I was extremely upset and totally disappointed.

Packs doesn't know where my package is. That's what they say to the sender of the package. They apologise but that's all. They don't know what to do, where to look. Any further information has not been given. It's an expensive package, talking about 600+ euro's. Now we're a week late, I can't finish the work I started and 600+ euro's worth of material is just 'lost'.

'Lost' they say. It's pathetic, they don't even want to communicate, not with me nor with the sender company.

It's the worst experience of contact service and delivery, eventho they're a Dutch company, they are obliged to help senders AND receivers (ACM Consuwijzer).
Don't work with this company please.

This company didn't deliver. Doesn't want to tell me where the package is. Only wants to talk to the seller, but even there they don't give the right information.
Contact service is rude, lacks professionalism and capability.

Do not partner with Packs as a company, and for future customers I recommend to cancel everything.

The commucation is the worst. They do not tell you about a status update. I also had a special occasion package it needed to be delivered on the exact date. When I checked the track and trace it said that it will be delivered between 10 and 15 hr. That was okay. Then I noticed when it was around 15 the package was not delivered. I checked the track and trace again. Nothing still the same time. Then I checked below for the status update and there they mentioned that the package will not be delivered today, because of a wrong sorting center. They new this around 7 in the morning and still had the delivery time above that the package wold still be delivered at that date. The next day they delivered the package at the neighbours and did not even bother to leave a note. This is the worst delivery company I ever came acros.

Worst company do not use this anytime.
Also do not use mapp.nl it uses this service.
They do not deliver anything on time.

Terrible experience for a special occasion. I ordered a flower bouquet for my wife for our anniversary to be delivered the day itself. Of course the worker from packs didn't show up as my wife was constantly at home that day, but still they continuously claim they tried to deliver and noone was there. Besides that no card was left to attempt a new delivery.... What a terrible company and most of all, liars of the worst kind, trying to make you feel responsible for their incompetence

I'm very disappointed, because when I track my package it's already delivered, but no package received , I ask my neighbors but no package there also. can you check it again this is the tracking no. A0060200393671

No delivery but the tracking show delivered as of yesterday, when email the info email their answer was to contact the expeditor. all the reviews say the same, Pack where are you taking all our packages ? should we fill a complaint at the police to get our delivery ?

It was fast and the person delivering the package was helpfull and kind.