Packs Reviews 

Took the day off from work to receive a couch, they filled in "nobody was home" THEY DIDNT EVEN ENTER MY STREET! I have been in the balcony the whole time.
A f. joke of a company this is

order was not delivered as requested & I asked for a name of receiver & you didn't send any further details , I will announce this on all social media , you are not responding as I paid with my debit card which can't be refunded . all what is care about is sending a link with no details !!!

Again terrible experience. First package they delivery to somebody else without any paper in mail box to who. So webshop must send me order again. For my hope now it will be delivery good.
Really don’t understand how this company can exist.

Dear worker of packs.

Where's my package at? i paid extra momey so it would be deliverd on time but i didn't recive it. it would be deliverd beteen 8am and 18:00pm and i haven't recived anything, i would like to ask where my package at and would like to get my monet back.

Hi, the status on the website says package has been delivered. But I did not receive any package.

I already sent them an email but no response yet.

One star is too much. Ordered a product from Greetz for a birthday. Day before the birthday they should have delivered but packs claims no one was home. No delivery attempt at the neighbours, no information left at the house so the receiver did not even know they tried to deliver. Packs asks for a new delivery date, but the receiver has no way to respond.

This is regarding my order 151619047 with the tracking id 40747461.
The Packs website earlier mentioned that a delivery attempt was made but no one was home. Which is a lie since I stayed home on the stated delivery day the entire day so i can collect my package but no one came to deliver.
Subsequently in the following week, the status of my package was changed to: received by gfrh. I was home the entire day but no one came to deliver any package. And what is gfrh? Where is my order?

The first complaint was raised with Packs and the sender of the product on 27th June with a promise of a reply within 72 hours. No reply was received from Packs.
I have raised another complaint. There is no way to get in touch with Packs as they don't respond to any emails/phone calls. I am extremely disappointed with Packs.

PLEASE NOTE:
As can be seen from the below reply, Packs has ignorantly replied to my message saying that I have APPARENTLY RECEIVED my order. ANOTHER LIE !

FYI: There is absolutely no way to get a package that BELONGS to you if it is being delivered by PACKS.

Update on my order - There is no update except the below LIE from Packs. They don't even have the decency to actually check to see if the package has been actually delivered.

Last Saturday I had a message from Packs that an unsuccessful attempt was made to deliver a package to me. This was not true as I had been home all day waiting for it. Furthermore, the next day I had another message saying it had been delivered to me at 17.09 h, also untrue. I complained to them by email on Sunday and had a reply saying they would get back to me within 2 working days. After 3 working days without any further response I wrote again and this has also been ignored. I am still waiting for my goods

Delivery man didn’t even go to the door but put in the system that the person wasn’t home. I called to the company and first they said both the person who the package was for and the neighbours weren’t home even though they both were, a minute later they said no one lived there!!!! They can’t even believe their own lies why makes others believe it!!!! After he just hung up!!!

If I could put less than a star I would.

My boyfriend's package was suppose to be delivered on the 3rd of June but never arrived and he is not getting any update on the status of my delivery. He tried emailing them and was told that his package would be delivered by Friday 9th of June but he still haven't received it.
The package is a suit for a wedding we are going to next week, and now he probably will need to find another one in a hurry.
Very very very poor service and company.

I’ve got mail that the package was deliverded but they didn’t. I didn’t receive anything and also no note or delivery at the neighbours

You delivered the order to a wrong address! And it is impossible to reach out to you to amend the situation! The worst service ever!

So I ordered something online and my package was supposed to be delivered 31-5-2023, sadly I didn't receive it. I just thought that maybe they where to busy and would deliver it the next day, 2 days later it said that I wasn't home eventhough I was literally downstairs the whole day and heard no doorbell and saw no-one at my door. Tried to reschedule the delivery but I don't get an answer. Kind of poorly service

I'm waiting for a package for a week.
Turns out it was already delivered.
No email, no piece of paper announcing it had been delivered.
I went to the packs track and trace and found out it was delivered to "BUUR". Which buur? No info on the neighboors door, nothing.
Still can't find my package!
Awful!

My package was handed over to packs on Fridday. The track & trace said they would deliver it Saturday between 11am - 4pm, well that turned to 12:30-2:30pm. I have been waiting the whole sunny Saturday for the delivery, they simply never showed up. On Sunday the track and trace showed "The delivery was unsuccessful. Expect delivery time Sunday, May 14, 2023. Next working day." On Monday the track and trace showed "The delivery was unsuccessful. Expect delivery time Monday, May 15, 2023. Next working day." When it's gonna be delivered?! For how long time have I stay at hoe awaiting the delivery?! Please, do not cooperate with this company!

I ordered plants from plantjie.nl and they were suppose to arrive yesterday and they did not. I got a notice afterwards saying that I was not at home. I was at home the whole day waiting for them. I emailed to reschedule the delivery and no response. I tried to call and no answer. And now my plants are going to die in some warehouse. Your delivery guys should call people on their phones when they arrive if they cannot get into the building. Also I want my plants!! Please deliver my order!

Worst delivery ever. Person didnt receive flowers. Delivery was way too late. Surprise failed Hard.

I ordered a package which was delivered to a random neighbor without leaving any indications and the package got lost.

I reordered the same package which was delivered yet again to a random neighbor, hundreds meters away from my place, again without leaving any tracking information. Luckly that person was kind enough to bring the packet all the way to me.

A delivery service that does not deliver.

IT’S OFFICIAL. PACKS JUST LOST ANOTHER OF MY PARCELS AFTER PLAYING ME FOR SIX TIMES AND CHANGING THE DELIVERY DATES OVER A PERIOD OF ALMOST THREE WEEKS. THEY JUST STOPPED CHANGING THE DELIVERY DATES ALL TOGETHER AFTER THE SIXT CHANGE AND WERE SILENT AND STILL REMAIN SILENT UNTILL THIS DAY! NOW MARIA A CUSTOMER REPRESENTATIVE FROM PACKS, WROTE IN A REPLY ON MY 3RD REVIEW ABOUT PACKS ON TRUSTPILOT TO CONTACT THE COMPANY I ORDERED FROM. NO REPLIES ON MY EMAILS!! MY ORDER FROM TED BAKER LONDON LOST AGAIN. I ORDERED AN EXPENSIVE BAG FROM TED BAKER FOR THE SECOND TIME, AFTER PACKS LOST THE FIRST ONE. NOW THEY LOST THE SECOND ONE TOO. I DON’T THINK THIS IS A COINCIDENCE ANYMORE. EXPENSIVE BAGS JUST DISAPPEARING INTO THIN AIR WITH THIS COURIER! CONVENIENTLY LOSING PARCELS WITH EXPENSIVE GOODS! FOR THE SECOND TIME THE EXACT SAME PARCEL FROM EXACTLY THE SAME COMPANY (TED BAKER) “GETS LOST” BY THE SAME COURIER! THEY SHOULD BE ASHAMED OF THEMSELVES AND @TEDBAKER SHOULD BE ASHAMED TOO FOR STILL WORKING WITH THIS COURIER!

Avoid at all costs. Terrible company. Recently I ordered a very expensive coat which for some reason was delivered using this courier. It was marked online as delivered and received by me, even though no delivery driver came to my home at any point during the day. They left no card to say it was with a neighbour and when I tried to contact them regarding finding it they said it was delivered on their system so I should contact the supplier. Days later still no sign of the item and no help from packs in locating it. I am so disappointed. Please do not use this service.