I recently sent a load of personal family items of sentimental value from my home town of Edinburgh to my present home of over 50 years in Italy! Cousins put me on to Pack& Send, otherwise, being scep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommend the team at Pack & Send Hall Green! I needed an auction lot collected from a West Midlands auction house and shipped to the US, which was a bit nerve-wracking. They handled everyth... See more
Company replied
The fasted auction collection I have ever had, fantastic service, great packaging and fair on price. Understands business and understands how we all need to make money to survive. Cannot recommend eno... See more
Company replied
Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't... See more
Company replied
Company details
- Courier service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics service
- Packaging company
- Delivery Company
Written by the company
PACK & SEND are the UK's leading packing and shipping specialists and our growing network of centres provide an end-to-end packing and shipping service for businesses and individuals that is second to none. We can safely ship just about anything to anywhere, so if you have an urgent or important delivery that you can't take any chances with - then contact us now! Find your nearest service centre here: https://www.packsend.co.uk/find-a-service-centre/ or call 0345 873 999 0.
Contact info
43-45 Milford Road, RG1 8LG, Reading, United Kingdom
- 01189584628
- marketing@packsend.co.uk
- www.packsend.co.uk
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
Could not have been an easier process, everything arrived beautifully wrapped and in good condition very quickly and efficiently. I will definitely use again.
29 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Clare,
Thank you so much for the great review! We are absolutely delighted to hear that the entire process was easy, quick, and efficient for you.
Ensuring your items arrive beautifully wrapped and in perfect condition is always our top priority, so it's wonderful to know we hit the mark. Thank you for choosing Pack & Send Newbury, and we look forward to helping you again next time!
Best regards,
The Team at Pack & Send Newbury
Hassan and Chantell are a great team
Hassan and Chantell are a great team.
They offered me a professional service for sending a very small item to the USA.
I received great advice, a good communication and even a personal phone call by Hassan confirming that my parcel has just been delivered and was signed for at it's destination.
Thank you very much and I will use your services again.
5 May 2026
Unprompted review
Reply from PACK & SEND UK
Hi Vanessa,
It is wonderful to hear that you had such a positive experience with our Newbury team!
Hassan and Chantell will be so pleased to receive your feedback. We know that even the smallest items can be of huge importance, and providing that extra level of care—like a personal phone call to confirm delivery—is exactly the kind of service we strive for. Clear communication and professional advice are at the heart of what we do, so I'm glad we could give you total peace of mind for your shipment to the USA.
Thank you for choosing us, and we look forward to working with you again in the future!
Best regards,
The Team at PACK & SEND Newbury
Great service
We've used Pack and Send twice to send delicate pottery items to America. On both occasions the items have been collected promptly for packing and Chantelle has been fantastic at providing a quote and tracking information. We have complete peace of mind that the items are going to arrive safely and we've had very positive feedback from clients. We would highly recommend their door to door service and will continue to use the their services.
28 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Sarah,
It is a pleasure to hear that we’ve become your trusted partner for sending delicate pottery to America!
Knowing that your clients are providing positive feedback is the ultimate success for us. Chantelle will be thrilled to hear your kind words; she works hard to ensure the quoting and tracking process is as seamless as possible, especially when handling fragile items that require that extra bit of "peace of mind."
Thank you for choosing our door-to-door service for a second time and for your high recommendation. We look forward to helping you with many more shipments to the States!
Best regards,
The Team at PACK & SEND Newbury
Everything arrived in great shape
Everything arrived in great shape! Well-packaged, received in terrific condition, and with great communication with Pack & Send!!
3 May 2026
Unprompted review
Reply from PACK & SEND UK
Hi Fredric,
It’s great to hear that your items reached you in such terrific condition!
Our Hammersmith team takes a lot of pride in their packaging techniques, so knowing everything arrived in great shape is a fantastic result. We always aim to keep the lines of communication open and clear, and we're glad you found that helpful throughout the process.
Thank you for choosing us, and we hope to assist you again soon!
Best regards,
The Team at PACK & SEND Hammersmith
Good Service
Good Service, timely , professional and well priced , I recommend this company.
1 May 2026
Unprompted review
Reply from PACK & SEND UK
Hi Ron,
Thank you so much for the excellent review and for your recommendation!
We are thrilled to hear that you found our service to be timely, professional, and well-priced. Providing a high-quality, efficient service at a fair price is exactly what we strive for, and it’s wonderful to know we hit the mark for you.
We truly appreciate your support and look forward to assisting you again the next time you need something shipped!
Best regards,
The Team at PACK & SEND Newbury
THANK YOU PACK & SEND.
THANK YOU PACK & SEND.
Thank you Palak Shah and Team for another great job.
Forever grateful.
Best regards from Amanda
29 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Amanda,
Thank you so much for your wonderful and heartfelt feedback! We are absolutely thrilled to hear that we were able to deliver another great job for you.
We will be sure to pass your gratitude along to Palak Shah and the team. It means the world to us that you continue to trust us with your shipping needs, and we're so glad to have been of service once again.
Thank you for your continued support, and we look forward to assisting you whenever you need us next!
Best regards,
The Team at PACK & SEND Croydon
Outstanding customer service
Friendly, helpful, expedient, patient and flexible service.
Simply outstanding, the service from UK to Australia took less than a week.
30 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Jeremy,
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that your experience with us was so outstanding.
Getting a shipment from the UK all the way to Australia in less than a week is something we are very proud of, and we are so glad our team's flexibility and patience made the process smooth for you.
We truly appreciate your kind words and look forward to assisting you again the next time you need something shipped!
Best regards,
The Team at PACK & SEND Oxford
Thorough and reliable …
All my porcelain arrived really well packed in perfect condition. They were great on communication and it’s a great service.
10 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Fiona,
Thank you so much for the wonderful review!
We know how nerve-wracking it can be to ship fragile items like porcelain, so we are absolutely thrilled to hear that everything arrived in perfect condition. Taking extra care in the packing process is a top priority for us, and we're glad our communication kept you informed and at ease every step of the way.
We truly appreciate your support and look forward to helping you with any future shipments!
Best regards,
The Team at PACK & SEND Salford Quays
Service review
Staff are always helpful, all options explained, and communication from first to last is excellent. This is a first class service which I have used for many years and will continue to do so.
1 May 2026
Unprompted review
Reply from PACK & SEND UK
Hi Ben,
It is incredibly rewarding to read your comments, especially knowing you have trusted us with your shipping needs for so many years!
We always aim to ensure that our customers fully understand all available options and feel supported from beginning to end. Hearing that our communication and helpfulness have consistently hit the mark is the greatest feedback our Elephant & Castle team could ask for.
Thank you again for your long-standing loyalty. We look forward to providing you with the same first-class service for many more shipments to come!
Best regards,
The Team at PACK & SEND Elephant & Castle
10/10 service for international removals
10/10 service. David at Pack&Send handled my removals from the UK to Spain and made the entire process easy and stress free - arranging removers to collect all my things, packing those up (including wrapping various large paintings to avoid damage in transit), and then dealing with all of the international transit and customs forms. Absolutely brilliant service and would 100% recommend them. Thanks David!
27 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Philip,
Moving abroad can feel like a daunting task, which is why our primary goal is to take that weight right off your shoulders. We are absolutely thrilled to hear that the UK to Spain removal process felt so easy and stress-free for you!
David will be delighted to receive such high praise. He and the team put a lot of care into the logistics—from coordinating the collections to ensuring your large paintings are securely wrapped and navigating the customs paperwork. Knowing that everything went smoothly from start to finish is incredibly rewarding for everyone involved.
Thank you so much for the 10/10 rating and for recommending us so highly. We wish you all the best in your new Spanish home!
Best regards,
The Team at PACK & SEND Spitalfields
Absolutely fantastic company
Absolutely fantastic company! Keep you up to date, pack well and are by far the most efficient company I’ve dealt with in a long time. Thanks
29 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Isaac,
Hearing that we are the most efficient company you’ve dealt with in a long time is incredibly rewarding for our team!
Keeping you updated every step of the way and ensuring your items are safely packed are top priorities for us. We know how important it is to have that peace of mind, and we're thrilled that these efforts made such a positive impression on you.
Thank you for taking the time to share your fantastic feedback. We look forward to being of service the next time you need something shipped from Newbury!
Best regards,
The Team at PACK & SEND Newbury
Completely Professional and Reliable
My second time using Pack & Send Lincoln. A pleasure to deal with Aneel and John and completely professional and reliable. Delivery options worked out between us to suit requirements, items well packaged, delivered on time and excellent communications throughout.
24 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Ian,
Welcome back! Knowing that you chose to use our services for a second time is the greatest compliment our Lincoln team could ask for.
Both Aneel and John will be absolutely delighted to read your kind words about their professionalism and reliability. We always aim to tailor our delivery options to fit the specific needs of our clients, so it is incredibly rewarding to hear that the packaging, timing, and communication were spot on for your latest shipment.
Thank you again for your continued trust in us. We look forward to being your go-to shipping partner whenever you need us next!
Best regards,
The Team at PACK & SEND Lincoln
The company at Romford performed great
The company at Romford performed great, very helpful and collected the next day. Unfortunately chose UPS as the courier who were originally due to deliver on Friday, then Monday and finally got the package Tuesday. Interaction with Pack and Send was great and would highly recommend but avoid UPS if at all possible
22 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Stephen,
Thank you for taking the time to share your feedback about your recent experience with our Romford team.
We are thrilled to hear that our staff provided great service and managed to collect your package so quickly the very next day. However, we are very sorry to hear about the delays you experienced once the parcel was handed over to the courier. We understand how frustrating it is when a delivery date is pushed back multiple times, and we appreciate you bringing this to our attention.
Your experience with the courier is valuable insight for us as we continuously monitor and evaluate our delivery partners to ensure they meet our standards of reliability.
We are very grateful for your high recommendation of our in-house service, and we hope to have the chance to provide you with a smoother overall experience next time.
Best regards,
The Team at PACK & SEND Romford
Professional and Reliable Service
Great service from PACK & SEND Oxford Circus. I sent a fragile piece, which was packed and handled with great care. Communication was clear and the delivery went smoothly from start to finish. Highly recommended.
29 April 2026
Unprompted review
Reply from PACK & SEND UK
It is fantastic to know that your fragile piece arrived safely and that the entire process went smoothly for you!
Handling delicate items takes a lot of care, so we are absolutely thrilled that our packing process and clear communication met your expectations. The Oxford Circus team works hard to ensure every shipment is handled with the utmost precision, and your kind words mean a great deal to us.
Thank you for highly recommending our services, and we look forward to being of service whenever you need to ship again!
Best regards,
The Team at PACK & SEND Oxford Circus
Delivery to US arrived very well packed and on time
I have received a glowing review from my customer buying my artwork. She said it was so well packed and arrived before the estimated time. So thank you pack&send for a smooth delivery to the US and for stress free delivery.
17 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Patricia,
Thank you so much for sharing such a wonderful success story!
As an artist, we know how much heart goes into your work, so it is a privilege to help ensure it reaches its new home safely. There is nothing better than hearing that your customer was "glowing" about the packaging and the early arrival. We’re thrilled we could take the stress out of international shipping for you.
We look forward to safely delivering your next masterpiece to the US (or anywhere else in the world)!
Best regards,
The Team at PACK & SEND Richmond Park
Absolutely outstanding service from…
Absolutely outstanding service from start to finish. I used Pack & Send for an international shipment and the whole process was handled professionally, quickly, and with great communication throughout.
They went above and beyond to make sure everything arrived safely, and even dealt with unexpected issues smoothly, keeping me updated the whole way. The packaging, handling, and delivery speed were all spot on — everything arrived quicker than expected and in perfect condition.
What really stood out was the level of customer service — responsive, helpful, and genuinely cared about getting everything right. Even sorted a refund promptly without any hassle, which just shows the level of integrity they operate with.
Would highly recommend to anyone needing reliable international shipping. I’ll definitely be using them again.
27 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi James,
Thank you for such a detailed and thoughtful review! We are incredibly proud to hear that our service was "absolutely outstanding" from start to finish.
Shipping internationally can sometimes throw up unexpected hurdles, but we believe the true test of a service is how those issues are handled. We’re glad we could provide that peace of mind through proactive communication and by resolving everything—including the refund—with the integrity you mentioned. Knowing that your items arrived in perfect condition and ahead of schedule is the cherry on top!
We truly appreciate your recommendation and look forward to handling your next international shipment.
Best regards,
The Team at PACK & SEND Plymouth
Reply from PACK & SEND UK
Hi AT,
Thank you for the review! We're glad to hear you enjoyed the service.
We aim to make shipping as simple as possible, so it’s great to know you appreciated the "no fuss" experience. We look forward to helping you again next time you're in Oxford!
Best regards,
The Team at PACK & SEND Oxford
Epic Art transit
This was an epic trans-Atlantic art purchase for me. So, very particular about how it was shipped. This was my first experience with Pack & Send and it was stellar. They provided a custom built wooden crate with size conforming foam and cardboard that kept the pieces from shifting during transit. UK to Northern Michigan in seven days. Amazing. Insurance and shipping costs are reasonable for the global market challenges. I would definitely go this route again with confidence.
21 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Kelly,
Thank you for such a detailed review! We are thrilled to hear that your first experience with us was a "stellar" one.
Shipping high-value art across the Atlantic is no small feat, and we’re glad our custom-built wooden crates and specialized internal packing provided the peace of mind you needed. It’s fantastic to know the pieces made it from London to Northern Michigan in just seven days—especially given the current global market challenges!
Knowing you’d choose us again with confidence is the best compliment we could receive. We look forward to being your go-to for any future "epic" art purchases.
Best regards,
The Team at PACK & SEND Elephant & Castle
Absolutely outstanding
Absolutely outstanding, responsive, professional and quick! Ahmed & Koudy are super knowledgable about all aspects of packing, logistics and shipping fine art. They did a great job with two shipments from the UK to the US. I will definitely use them in the future and highly recommend them.
21 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Heidi,
Thank you so much for the fantastic feedback! We are thrilled to hear that your shipments from the UK to the US were such a success.
Ahmed and Koudy will be delighted to hear your shout-out. They take a lot of pride in their expertise with fine art logistics, and knowing that their professional, knowledgeable approach gave you confidence means a lot to us.
We truly appreciate the high recommendation and look forward to being your trusted partner for all your future art shipments!
Best regards,
The Team at PACK & SEND Elephant & Castle
They were very easy to work with both…
They were very easy to work with both for my daughter in London for the pickup and for myself in the USA for delivery. The were very efficient and my items were well packed and arrived in perfect condition.
20 April 2026
Unprompted review
Reply from PACK & SEND UK
Hi Laura,
Thank you for your kind review! It’s wonderful to hear that we could make the process "very easy" for both ends of the journey, from the pickup with your daughter in London to the final delivery to you in the USA.
We know how important coordination is for international shipping, so we’re glad our team’s efficiency and packing standards ensured everything arrived in perfect condition.
We appreciate you choosing PACK & SEND Hammersmith and look forward to helping your family again in the future!
Best regards,
The Team at PACK & SEND Hammersmith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.