provided template for international freight was clearer and more user friendly than competitors. drop off point personal informative and helpful, tracking even with 2nd party courier (DHL) highly resp... See more
Company replied
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The Bendigo pk and send shop went above an beyond with their service after a mix up with online and the local service , they sorted it out , and picked up my parcel , for delivery by start track who d... See more
Company replied
This was the first time I have used a courier service & they were very helpful & thorough. I was buying something through Facebook Marketplace & they contacted the seller themselves to explain how to... See more
Company replied
Sent a print and it arrived to customer absolutely destroyed, glass shattered and print scratched up. Even after marking fragile and notifying them that it was framed glass artwork.
Company replied
Company details
- Courier service
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Shipping and postal service
- Delivery Company
Written by the company
PACK & SEND Bendigo is Australia’s leading parcel courier and freight reseller. We consolidate the services of the world's top parcel and freight carriers into a single access point under our brand - allowing our customers to save time, trouble and money on all their logistics needs. We have been providing these services to businesses and consumers since 1993, including providing a whole range of value-add services such as packaging solutions.
Contact info
9 Marong Rd, 3550, Bendigo, VIC, Australia
- (03) 5444 5723
4.5
Excellent
16 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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simple, easy to use with clear additional information
provided template for international freight was clearer and more user friendly than competitors. drop off point personal informative and helpful, tracking even with 2nd party courier (DHL) highly responsive and helpful. great pricing. super happy with experience and will use for all future freight needs
1 October 2024
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
Bendigo Pk and send
The Bendigo pk and send shop went above an beyond with their service after a mix up with online and the local service , they sorted it out , and picked up my parcel , for delivery by start track who delivered it overnight from Bendigo to Sydney , cheaper than Aust. Post , Awesome service thankyou !!
29 July 2024
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service.
Great service. Shane at Bendigo was most helpful and…
Shane at Bendigo was most helpful and went beyond the norm so sort out my transportation problem.
2 May 2023
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thanks Reg, your positive review means a lot to us here at Bendigo. We strive to achieve a high level of service and this just proves our efforts are paying off. Thanks again.
Helpful & thorough
This was the first time I have used a courier service & they were very helpful & thorough. I was buying something through Facebook Marketplace & they contacted the seller themselves to explain how to prepare the package for shipping. It arrived in good condition & I would definitely use them again.
11 December 2022
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thanks for the positive feedback Leah. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers.
Reply from PACK & SEND Australia - Bendigo
Hi Andy. We appreciate your review and hope to serve you again!
Straightforward but flawed
Straightforward online system that makes shipping simple, marred by confusion between Pack & Send and StarTrack. The online form asks for a preferred time for the item to be collected. I chose to have the item collected between 12-5pm as I didn't' think I would be home earlier. As it happened, I arrived home at just after 10am to hear a knock at the door. It was the courier come to pick up the item, which wasn't ready to be shipped. The courier was rude and impatient, giving me 10 minutes to pack and label the item (a very large item that needed special packing). I wondered why Pack & Send gave me the option to select a time for pickup when StarTrack have their own timetable that ignores that option.
22 December 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Hi Geoffrey, We do apologise for the early arrival of the courier. Due to the large volumes of freight at this time of year the drivers start and finish very early it is not always possible to fulfil the preferred delivery timeframe for all customers. We will definitely pass your comments onto our team as a flag for next Christmas.
Quick and easy
I found using the online booking service with Pack & Send very easy, stress free, economic and reliable. Once I completed the online booking process I chose to take my parcel to the Pack & Send in Bendigo and found the staff to be very helpful and friendly. Overall the process was very quick and easy and just what I needed.
21 December 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Hi Marylyn. Thank you for taking the time to write this review. It is great to know that we were able to provide you with the highest levels of service.
Quick at sending parcels all over…
Quick at sending parcels all over Australia
1 December 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Hi Labsmart Team, Thanks so much for taking the time to review Pack & Send. Your review means a lot to us and we appreciate your support.
Reply from PACK & SEND Australia - Bendigo
Thank you Michael for the positive review.
The delivery took a little time however…
The delivery took a little time however it was to Queensland. The package arrived safely.
21 October 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thank you Leanne for the positive feedback. Hope to see you again.
Damaged on Arrival
Sent a print and it arrived to customer absolutely destroyed, glass shattered and print scratched up. Even after marking fragile and notifying them that it was framed glass artwork.
16 October 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
We want to extend our sincerest apologies concerning all the issues that you have faced. We hope for you to give us an opportunity to discuss this further. Please contact our Customer Care Team at customerservice@packsend.com.au.
Please advise goods that are banned at…
Please advise goods that are banned at the front of the application process
4 October 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thank you for the 5 stars Jon and the feedback it has been noted.
Was good and easy
18 September 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thanks Jacob
Excellent service
5 July 2019
Unprompted review
Reply from PACK & SEND Australia - Bendigo
Thank you for your positive feedback.
Reply from PACK & SEND Australia - Bendigo
Thanks for your review. It was our pleasure to serve you.
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