Shippit Reviews 3,014

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, with many orders arriving sooner than expected and in excellent condition. People also appreciate the careful packaging, which ensures products are well-protected. The staff, particularly the delivery drivers, are often highlighted for their friendliness, helpfulness, and professional conduct, even going the extra mile to assist customers. However, some customers were not happy with the delivery service, citing issues such as missed deliveries, lack of notification, or packages being left at incorrect locations despite additional fees for specific delivery instructions. A few people also mentioned problems with rude or unhelpful delivery drivers who refused to deliver items to the requested spot, leading to frustration and inconvenience.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speed of... See more

Service

People report positive experiences with service. Many customers praise the excellent, fast, and reliable... See more

Product

Clients share positive opinions on product quality and presentation. Many reviewers received their items in... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the fast delivery times, with orders... See more

Staff

Users describe positive interactions with staff. Many customers praise the politeness, friendliness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Awesome guy, he got out and delivered to my multi stacked apartment block where as most drivers don't leave their vehicle, they just advise to be collected from the post office as no one was home! Wh... See more

Rated 5 out of 5 stars

NPX Fasteners, my first order came quickly and in great packaging material, recyclable papers and multiple use zip bags that are so practical, easy to open and save the screws for long time, not like... See more

Rated 5 out of 5 stars

My order arrived very quickly and well packed. The conditions of my books are perfect due to the fact that they were well protected.The quality of my purchase and the appearance are well presented. It... See more

Rated 5 out of 5 stars

I ordered my catnet on the 9th of April and received it on the 14th of April. It was super quick delivery, as far as I'm concerned. It came in 3 boxes. The delivery driver was courteous. I am really l... See more

Rated 5 out of 5 stars

Item arrived on time and in perfect condition. Tracking was very helpful and delivery was as I requested, with authority to leave and no signature required. So it was an excellent experience and I am... See more

Rated 5 out of 5 stars

I was impressed that the person who delivered the box parked at our entrance and walked in with the package. This was appreciated as that emtrance , even though it was open , is not where we encourage... See more

Rated 5 out of 5 stars

I'm a mother of 7 so buying quality products is usually out of reach but j.d sports make it possible for me to keep the kids up with the other kids. My big kid was getting bullied and I could barely a... See more

Rated 5 out of 5 stars

The product itself. It's for a Chistmas gift. Also the prompt ordering process and it being delivered in a short amount of time. The email updates were also appreciated. Thanks to your wonderful servi... See more

Rated 5 out of 5 stars

My package was delivered to my door and arrived sooner than expected, especially given that it’s the Christmas season. It was intact with no damage to the items. Thank you and Merry Christmas. 🎅🎄🇨�... See more

Rated 5 out of 5 stars

Grate courier service. Keep me informed as well as given me tracking number. This courier company should be very proud of yourselves. XXX

Rated 5 out of 5 stars

My experience with Shippit was for the delivery of an order from Liquorland. It was actually delivered ahead of scheduled and the updates I received kept me aware of the progress of the delivery all t... See more

Rated 5 out of 5 stars

Flawless! Made an order from Tommy Hilfiger Australia .... always updated as to where my order was intransit to NZ .... delivered today and ahead of schedule.... thankyou

Rated 5 out of 5 stars

My parcel was packed, shipped and arrived in double quick time. I wasn't expecting it so soon after ordering. Ordered on Saturday and delivered to my regional area on Wednesday!

Rated 5 out of 5 stars

Because the delivery arrived on time and I am now wearing my new shoes and getting used to how they feel on my feet. They feel comfortable and are wonderful to walk in. Thanks Midas for a wonderful... See more

Rated 5 out of 5 stars

I got a very heavy and large item delivered to my house. The delivery driver required a sack truck to move it. They were happy to bring it inside and put it exactly where I asked. Happy, cheerful he... See more

Rated 5 out of 5 stars

The package was on time. The box was damaged on the underside, but thankfully the contents were undamaged. Comms from Shippit were exceptional!

Rated 5 out of 5 stars

The young lady who delivered my order was pleasant and polite. I have never used this service before, based on today’s experience I will certainly use again.

Rated 5 out of 5 stars

Good communication from Patrolapart prior to ordering. Parcel was well wrapped and the couriers, aircraft loaders obviously took notice of the Fragile stickers. Overall great experience as I have... See more

Rated 5 out of 5 stars

Really fast reliable service. Excellent courier company that went above and beyond. Very friendly driver, package sorted very fast through their warehouse.

Rated 5 out of 5 stars

I put my order in, ship it let me know that it had been picked up then Let me know that it was on the way then Let me know that it was out for delivery and then it told me when it was delivered. Can’t... See more

Rated 5 out of 5 stars

Very quick delivery and sending information about parcel tracking The product i received was exactly as advertised very pleased Jocelyn Wills Hamilton nz

Rated 5 out of 5 stars

10/10 I love their selection of shoes - and I've now ordered two time from them and they've arrived all the way from Australia to California. Thank you City Beach you guys rock!

Rated 5 out of 5 stars

Super quick delivery from checking out to rocking up on the porch. Everything arrived as advertised, couldn't ask for anything more will definitely be ordering again.

Rated 1 out of 5 stars

Terrible customer service when something goes wrong. When things are right they are great. But when you need support it is very hard to get an answer. Support is bots, and getting it escalated is... See more

Rated 5 out of 5 stars

The drawers were just what I need to tired up all my sewing materials and accessories, they are now all in one place and easy for me to find.

Rated 5 out of 5 stars

Product coming from Melbourne, so it shouldn't take too long. From experience, Shippit has significantly improved its delivery times and is greatly appreciated for its hard work.

Rated 5 out of 5 stars

My parcel was delivered within two days of ordering in top condition. Thanks to the driver for his care and efficiency.

Rated 5 out of 5 stars

Extra quick delivery to my door. I made my order on Thursday morning and it was delivered on Saturday. Im very pleased with the delivery service.

Rated 5 out of 5 stars

Swift, efficient , coped with newly adopted dog reacting to their fluoro vest and barking loudly at them from other side of security door.

Rated 5 out of 5 stars

Fast delivery by Aramex, Thank u online Cotton On super nice to order only few day I received my item!!!

Rated 1 out of 5 stars

I have always had good service from Shippit but they are dropping the ball lately. Ive need to connect with support and they take days to reply. At the moment I am 4 days and multiple emails into try... See more

Rated 5 out of 5 stars

My parcel arrived sooner than expected and the delivery lady was extremely nice and had a lovely smile which makes the experience more worthwhile.

Rated 5 out of 5 stars

Package delivered on-time, in good condition & I was aware of it’s location and status from shop to home.

Rated 1 out of 5 stars

Delivery failure despite there being a parcel locker in the entrance. Paid a extra fee for delivery to my work via paypal.......and they then dropped the package close to my home at the Malvern Lotto... See more

Rated 1 out of 5 stars

Worst customer service experience ever! Did not deliver on the day scheduled & gave no notification until the next business day…when I was NOT home to receive the delivery. Then sent me around in circ... See more

Rated 5 out of 5 stars

Speedy delivery but it was an intrastate purchase but delivered before the quoted time. Very happy.

Rated 5 out of 5 stars

Put in an order late Sunday night- item received Midday Tuesday! Not express. So fast, so happy with the service!!!! Crazy quick! Thanks heaps!!

Rated 5 out of 5 stars

A driver that can read a "Parcels" sign and actually leave the parcel under the sign, which is out of sight from the road. THANK YOU.

Rated 5 out of 5 stars

my articles arrived within 2 days via express post. I live in Victoria well done. I am very happy. Thank you

Rated 1 out of 5 stars

Lynjones Logistics has very poor communication. Craig Jones is a huge disappointment as a owner/dispatcher. Will not answer phone or correspond with customer who hired his company. Was told he had... See more

Rated 5 out of 5 stars

Fantastic. Left my kmart parcel in a safe place and earlier than expected. Thank you.

Rated 5 out of 5 stars

Doorbell was buzzed & when collecting parcel, was acknowledged with a smile by courier man. Great service

Rated 5 out of 5 stars

This company is so switched on. Delivery is so quick and the tracking is so good. Never have to wonder where your items are while Shippit have it.

Rated 1 out of 5 stars

One large dish was broken and arrived in pieces, I sent an email immediately. No acknowledgement or replacement todate

Rated 1 out of 5 stars

Their customer service is really bad. If there is an issue with a courier they try to wait so long (usually 7days+) so that the issue resolves itself. They're customer service is entirely bots which a... See more

Rated 5 out of 5 stars

The order was left exactly where I hoped it would be, on the front verandah and out of sight from the street.

Rated 5 out of 5 stars

Hello I have never never had a problem with K marts deliveries, the drivers that deliver the parcels are always friendly and the packages are always well wrapped

Rated 1 out of 5 stars

Terriable. I ordered from a Kmart that should have taken 5 days MAX to arrive. 12 days later it has still not been picked up by Shippit. I tried to get in contact to see how we could resolve this and... See more

Rated 5 out of 5 stars

Fast and easy to deal with. Very impressed with their service and my package was delivered right to my doorstep.

Rated 5 out of 5 stars

I have osteoporosis in my hands, the driver kindly put the boxes inside the front door when I asked her, to save me picking them up from the ground. Thank you 🙏🏻😀👍

Rated 1 out of 5 stars

Dear Customer Service Team, I am writing to formally lodge a complaint regarding an unacceptable delivery experience associated with my recent order. The delivery driver was extreme... See more


Company details

  1. Delivery Company
  2. Courier and Delivery Service
  3. Ecommerce solution provider
  4. Logistics service
  5. Shipping service

About Shippit

Written by the company

For businesses that are going places.

  Shippit tracking interface

Shipping and delivery

Our technology and smart carrier allocation make multi-carrier connectivity simple so you can offer more delivery options and sustainable, cost-effective shipments. And for when your shipping needs are complex, our expert shipping services takes care of your shipping operations so you can focus on growing your business.
 

Fulfilment and optimisation

Seamlessly connected with your existing eCommerce software, our platform takes care of shipping for your stores, brands and locations. It’s mission-critical shipping software, complete with the fulfilment automation and shipping analytics needed to help your business grow.
 

Post-purchase experiences

Our post-purchase experience solution automates tracking notifications for any carrier. Together with our in-house delivery support and self-serve returns portal, we help you share better customer experiences that scale with your business.

Free 30 day trial

Fulfil orders faster & ship with our discounted delivery rates or connect your own.

Grow

You are growing your online business.
$49/ month ex GST Up to 250 orders
  • Discounted shipping - up to 34% off retail rates
  • Automate labels and book with multiple carriers
  • Delivery tracking & notifications
  • Dedicated delivery support
  • Email support

Add ons:

  • Connect your own courier accounts - 75c per booking
  • Branded returns portal - $1.49 per return
  • Branded tracking - $50 per month

Empower

You are a large online business.
500 - 1,500 orders: $249/ month ex GST
1,500 - 5,000 orders: $499/ month ex GST
5,000 - 10,000 orders: $749/ month ex GST
10,000 - 15,000 orders: $999/ month ex GST
  • Discounted shipping - up to 45% off retail rates
  • Automate labels and book with multiple carriers
  • Delivery tracking & notifications
  • Dedicated delivery support
  • Premium support - account manager

Add ons:

  • Connect your own courier accounts - 20c per booking
  • Branded returns portal - $0.99 per return
  • Branded tracking - $50 per month
  • SMS notifications - 10c per SMS
  • Zendesk helpdesk integration - $100 per month

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Delivery was great,

Delivery was great,
However the retailer failed to provide any other options - so they posted me a 13kg package for free when all I really wanted was to pickup in store when it came in. So since I placed my online order and made a complaint via their website (not heard back, don't expect to)...I have approached a competitor (PetStock) who without flinching have arranged for my ongoing need to the product and I will be able to pickup on a regular basis and have price matched….and thats how its done!!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, reliable ! Forgot order coming ? Rings me , problem solved !

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service and advise…

Very happy with the service and advise received for the parts required for my 3500HD Chevy Silverado. Once all the parts required were in stock the shipping to Western Australia was received quickly and tracking info very accurate.
Thank you for a great experience

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The package was on time. The box was damaged on the underside, but thankfully the contents were undamaged. Comms from Shippit were exceptional!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shopping experience with…

Excellent shopping experience with Target. Easy purchase and regular updates via sms & email to keep me in the loop with delivery. Uber driver was efficient and I was provided with his number to ensure a smooth delivery. Very happy with my 1st online purchase with Target

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I have osteoporosis in my hands

I have osteoporosis in my hands, the driver kindly put the boxes inside the front door when I asked her, to save me picking them up from the ground. Thank you 🙏🏻😀👍

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Terriable

Terriable. I ordered from a Kmart that should have taken 5 days MAX to arrive. 12 days later it has still not been picked up by Shippit. I tried to get in contact to see how we could resolve this and NOTHING. No phone number, no email address, no online form, NOTHING. Do not use Shippit. poor communication, poor online forms, poor website.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

AAA Rated service

I got a very heavy and large item delivered to my house. The delivery driver required a sack truck to move it. They were happy to bring it inside and put it exactly where I asked.
Happy, cheerful helpers are always welcome at my home. 10/10

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Top rated service

Delivered on time and alot ofcare taken with my package. It was left in a safe place out of the rainy weather. Very good service. Thank you.

9 March 2026
Unprompted review

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