I would have liked to know the delivery times for each option as whilst I did select the cheapest option, I didn't know it was by road transport not air! My fault but still if I'd known upfront I may... See more
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Quick and reasonably priced
Company replied
Easy drop off, delivery to WA from VIC all good, pricing competitive. Online tracking not updated though, which was frustrating. Our customer was given tracking number; tracking details suggested that... See more
Company replied
17 days to deliver a parcel from Wantirna South to Lilydale. Very disappointed with the actual courier company service.
Company replied
Company details
- Courier service
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Shipping and postal service
- Delivery Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
92 Boronia Rd, 3155, Boronia, VIC, Australia
- (03) 9762 2200
4.5
Excellent
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from PACK & SEND Australia - Boronia
Thank you for your feedback! We're glad you found the service quick and reasonably priced. We appreciate you choosing us and look forward to assisting you again.
I would havSpeed of transport?
I would have liked to know the delivery times for each option as whilst I did select the cheapest option, I didn't know it was by road transport not air! My fault but still if I'd known upfront I may have likely selected another option. Thanks,
13 May 2024
Unprompted review
Reply from PACK & SEND Australia - Boronia
We really appreciate the great feedback you have given us and value your recommendation.
17 days to deliver a parcel from…
17 days to deliver a parcel from Wantirna South to Lilydale.
Very disappointed with the actual courier company service.
5 January 2020
Unprompted review
Reply from PACK & SEND Australia - Boronia
Hi Cesar, Thanks for alerting us to this situation. We do apologise for the delay in receiving your goods. I can see the tracking for your shipment and can see that there was an initial delay in the first delivery attempt, which we will definitely investigate. There were also two unsuccessful attempts made to deliver the goods before the final successful delivery on 3 January after the Christmas break. We will pass this information onto the carrier for further investigation.
Spot on and so easy to use...
21 December 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Hi Jon. Thanks for taking the time to write us a review.
Straight forward good service
Straight forward good service, on time, no damage, fair price
6 December 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Thank you Andrew for sharing your positive experience with us.
Easy drop off points
Easy drop off points, helpfull staff. Website easy to navigate.
24 November 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Thank you Craig for giving us a good review.
Reply from PACK & SEND Australia - Boronia
Thank you Rudy for the positive feedback.
Very Happy with the service.
26 September 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Thank you for your kind words Carolyn
We were very happy with Pack and Send
Our goods were collected, transported and delivered quickly and tracking was provided so I new where our goods were. Goods arrived in good condition as we hoped. Thanks
24 September 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Hi Linda. Thank you for such a great review. We are very happy to know you had a positive experience with our service and we hope to see you again soon.
Ordered Wednesday from Croydon…
Ordered Wednesday from Croydon delivered to Warrnambool Friday. Excellent service
23 September 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Glad to know we could provide a quite and reliable service Daniel. Thank you for your feedback.
Overall great service, however
Overall great service, the time estimate was a little off, possibly because the parcel was going from Vic to Tas which might not be accounted for in shipping estimates. A discount for dropping off and picking up at a pack and send shop would be nice too, seeing as it saves the company money
20 September 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Hi Scott, thank you for your positive feedback. Our online service is a basic DIY platform and only provides estimates for deliveries and never guarantees a delivery date. We appreciate you bringing this to our attention though. Thank you again for your valuable feedback.
Nothing is a problem,They are very…
Nothing is a problem,They are very helpful, love dealing with them.
30 August 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
And we love dealing with you also Jeanette :-) Thank you for your feedback.
Great value, easy process
Easy drop off, delivery to WA from VIC all good, pricing competitive. Online tracking not updated though, which was frustrating. Our customer was given tracking number; tracking details suggested that package wasn't moving. Otherwise everything great!
24 August 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
God Morning. We are sorry to hear you had this issue with our online service. We do unfortunately see complications with our carriers data transferring but we are always trying to improve this service with them and encourage this feedback. Thank you.
A good service let down by poor delivery partners
Pros: Website is very easy to use and pricing was competitive. Cons: Tracking information was not kept up to date. Pack&Send unfortunately partner with StarTrack who were horrible. Despite working in the Brisbane CBD in an office where multiple deliveries to the building are made every day, the driver was "apparently" unable to find a park and so no delivery was initially made. No attempt was made to contact me about the failure to deliver - I only found out about it as I was tracking the item online. When I rang about getting my package redelivered, I was told that the delivery driver does not have a mobile phone and is uncontactable when on the road. I had to make multiple phone calls to escalate my complaint in order to receive my item on the day it was meant to be delivered. At one stage it was proposed by StarTrack that I drive 20km to their depot to collect my item, though they couldn't even guarantee it would even be there if I attended that afternoon. Pack&Send were unable to assist other than give me a reference number for StarTrack. Eventually, the driver made a "special" return to Brisbane to deliver my package. Lo and behold, he found a park the second time round, though I had to wait outside for 40min to ensure he didn't simply drive off again. Extremely stressful and frustrating at the time. Next time I would probably have it delivered to a Pack&Send delivery centre simply to avoid having to deal with StarTrack.
12 August 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Hi Darius. Thank you for your feedback and we apologise you had this negative experience. We do unfortunately see complications with our carriers but we are always trying to improve this service with them and encourage this feedback. As you have mentioned, we also recommend going directly through our service centres as they can take the stress out of the shipment for you and handle everything from start to finish. Again we apologise for this experience and hope this doesn't stop you from considering Pack & Send again in future.
2nd time I used them
2nd time I used them, easy to book and process, although this time I paid for quick delivery 1-2 days & it took 6 days. Still happy it arrived safe & sound
3 August 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Thank you for your feedback Sue and apologies for the delayed delivery. We will endeavour to improve our services with our carriers.
Unbelievable value
Unbelievable value, only took one week to bring my vintage car wheel from Canada to Australia at a fraction of the price of any other carrier.
25 July 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
We are glad to hear you were happy with our service & pricing Hugh. Thank you for the feedback.
Paid for express and took 3 days just…
Paid for express and took 3 days just to pick up.
20 July 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Hi Bret. We are sorry you had this experience with booking online. It does sometimes happen when the information is not received by the carrier due to data transfer errors. As Online is a DIY service, we recommend monitoring it often to ensure collection is complete on the date advised. We hope this doesn't stop you from using our services again. We do also have Pack & Send Service Centres who can assist in reliable and timely deliveries. Please visit our website for this information.
Reply from PACK & SEND Australia - Boronia
Thanks for the feedback Doreen
Easy to organise and swift delivery
Easy to organise and swift delivery. Very happy.
27 June 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Thank you Mick
Always seems to work fine thanks.
26 June 2019
Unprompted review
Reply from PACK & SEND Australia - Boronia
Thank you Bill. Glad to hear it.
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