PACK & SEND Australia - Botany Reviews 9

TrustScore 4.5 out of 5

4.3

Botany Road 1395, 2019 Botany, New South Wales, AU


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Rated 5 out of 5 stars

Fantastic service. I had a couple of items to send to UK, the assistance offered and the manner of it was exemplary!

Company replied

Rated 5 out of 5 stars

Lilly has always been efficient, knowledgeable and friendly in all my dealings with her at your Botany office. Even when I turned up just as she was about to have her lunch and was working on her... See more

Company replied

Rated 5 out of 5 stars

Hey! First of all I'd like to thank Lily for her wonderful work and patience to explain everything and give us a big help with our boxes. Second: You guys are amazing! You gave us 7 to 10 days for... See more

Company replied

Rated 1 out of 5 stars

Still haven’t recieced the parcels. It’s been over 2 weeks. Meant to be 3 days. Got hit with a giant customs tax fee. Was unaware that was going to happen. Would have been cheaper buying extra... See more

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service
  5. Shipping and postal service
  6. Delivery Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

  • Botany Road 1395, 2019, Botany, New South Wales, Australia

  • (02) 9661 1144

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic service!!

Fantastic service. I had a couple of items to send to UK, the assistance offered and the manner of it was exemplary!

15 February 2022
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Thank you so much for your 5 star review and your positive comments. Your review means a lot to us and we appreciate your support.

Rated 5 out of 5 stars

Great service from Lily

Lilly has always been efficient, knowledgeable and friendly in all my dealings with her at your Botany office.
Even when I turned up just as she was about to have her lunch and was working on her own she made sure that I was looked after first and I was her priority.
She is a credit to your team.
Please pass on my thanks and this feedback to her.
Josh Joseph

18 January 2022
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Thanks so much for taking the time to review your experience with Pack & Send Botany Josh. Lilly and all our staff are always willing to go above & beyond for our customers and we hope we can assist you again soon.

Rated 5 out of 5 stars

Great!

Hey!
First of all I'd like to thank Lily for her wonderful work and patience to explain everything and give us a big help with our boxes.
Second: You guys are amazing! You gave us 7 to 10 days for our boxes to arrive and it arrived in less than 48 hours. And last but not least important: My husband and I will high recommend you guys! Thank you for taking care of everything.
<3

13 January 2022
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Hello and thanks so much for such a glowing review of our Botany service centre. Your comments are genuinely appreciated and will be passed through to Lily and the Botany team. We look forward to helping you again very soon.

Rated 5 out of 5 stars

Fast reliable service

20 February 2020
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Hi Damien. Thank you for your kind words. We appreciate your review and hope to serve you again!

Rated 3 out of 5 stars

quick and easy booking / pick up.

quick and easy booking / pick up.. one part of package arrived broken so going through the insurance/warranty process atm, so will keep u updated on efficiency of process..

Ta for reply PackNSend, As I was the purchaser I organised freight of brought goods and I choose the warranty option.

8 December 2019
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Hi Damon, We appreciate you sharing the details of your recent delivery experience and apologise for what has occurred. As your sender has taken out warranty cover, the claim process will commence as normal once we receive the completed paperwork from your sender, who is our customer.

Rated 5 out of 5 stars

Excellent service

Excellent service, the best way to send parcels overseas.

11 November 2019
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Thank you Paul for the positive feedback.

Rated 5 out of 5 stars

Sent parcel to Malaysia (KL)

Sent parcel to Malaysia (KL). Was picked up same say and arrived next day (!). Well priced too - that's as good as it gets!

7 July 2019
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Thank you for your positive feedback Ivan

Rated 1 out of 5 stars

Still haven’t recieced the parcels

Still haven’t recieced the parcels. It’s been over 2 weeks. Meant to be 3 days.

Got hit with a giant customs tax fee. Was unaware that was going to happen.

Would have been cheaper buying extra luggage space instead.

1 April 2019
Unprompted review
PACK & SEND Australia - Botany logo

Reply from PACK & SEND Australia - Botany

Hi Matthew. Thank you for your review. Unfortunately, our Online Self-Service System prohibits personal effect being sent online. Personal effects need to be declared accurately and require additional forms for customs clearance to avoid having duties and taxes charged. This service is only available through our Service Centres.

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