PACK & SEND Australia - Mackay Reviews 11

TrustScore 4.5 out of 5

4.4

3/237 Shakespeare Street, 4740 Mackay, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service. Quick, easy and affordable! And great customer service when you contact them with an enquiry or for help.

Company replied

Rated 5 out of 5 stars

Service was fast and was a great price compared to other quotes I had. My daughter received her tea chest on the 6th morning after pick up at a rural address in NZ from central Queensland. I thought t... See more

Company replied

Rated 5 out of 5 stars

Great help from staff going forward, delivered very quickly seeing it was over the Christmas period. Tracking was very good and helped with the progress of the parcel. I will use Pack & Send again in... See more

Company replied

Rated 3 out of 5 stars

The Website stated ‘post code and full address to send’ I followed exact instructions then was asked to pay an extra $48 to have my items sent (I already paid $53 total cost to send online) as... See more

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service
  5. Shipping and postal service
  6. Delivery Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Quick, easy and affordable! And great customer service when you contact them with an enquiry or for help.

30 March 2026
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

We're so glad to hear you had a fantastic experience! It's great to know you found the process quick and affordable, and that our team was there to help whenever you had an enquiry. Thank you for the feedback and for choosing us!

Rated 5 out of 5 stars

Super efficient service

Super efficient service, parcel picked up from Mackay and delivered back to my store the very next day!

12 January 2020
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

Hi Anna. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.

Rated 5 out of 5 stars

Great help from staff going forward

Great help from staff going forward, delivered very quickly seeing it was over the Christmas period. Tracking was very good and helped with the progress of the parcel. I will use Pack & Send again in the future. Keep up the good work.

5 January 2020
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Rated 3 out of 5 stars

The Website stated ‘post code and full…

The Website stated ‘post code and full address to send’ I followed exact instructions then was asked to pay an extra $48 to have my items sent (I already paid $53 total cost to send online) as they stated ‘the suburb address was invalid ‘even though it has been there for over 100 years.

Be very careful.

A complaint to head office was the only way to get out of paying extra.

It also did not nearly arrive as instruction of where to send were not read and they decided to take it to their own suburb. I even called up 3 times and they still took :(to wrong suburb and my mother said she saw ‘star track/pack and send, at neighbours house earlier that day!

You’ve been warned

26 December 2019
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

Thank you so much for taking the time to alert us to this situation. We do apologise for what has occurred here and understand your dissatisfaction. Your feedback will be addressed with the carriers to ensure smoother deliveries in future.

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Good service

2 October 2019
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

Thank you for the positive review. Cheers.

Rated 5 out of 5 stars

Awesome delivery

Website was so easy to use - excellent customer service when I dropped the parcel off - and delivery was quicker than expected.
I will definitely be back.

21 September 2019
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

Happy to know we exceeded your expectations Leanne. Thank you for your positive words and we can't wait to see you again soon.

Rated 5 out of 5 stars

Service was fast and was a great price…

Service was fast and was a great price compared to other quotes I had. My daughter received her tea chest on the 6th morning after pick up at a rural address in NZ from central Queensland. I thought that was excellent, quicker than sending mail!

31 May 2019
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

Hi Mike,
We are so delighted to hear that your experience with our service exceeded your expectations. We look forward to serving you again next time.

Rated 5 out of 5 stars

Great timely service

Great timely service, our package was delivered in time and in great condition.

5 May 2019
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Rated 5 out of 5 stars

Surfboard arrived intact

Surfboard arrived intact! Thanks Pack and send!

29 March 2019
Unprompted review
PACK & SEND Australia - Mackay logo

Reply from PACK & SEND Australia - Mackay

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

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