PACK & SEND Australia - Milton Reviews 16

TrustScore 4.5 out of 5

4.5

107A Milton Rd, 4064 Milton, QLD, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service as always. 2 days from Australia to Denmark, unbelievable! (That’s faster than Australia Post does within the same state haha!)

Company replied

Rated 3 out of 5 stars

Your website requires a more simple, user friendly interface (like sendle) and prices are high. THink you need to move fast of you'll totally loose grasp on the market. I was very happy however with t... See more

Company replied

Rated 4 out of 5 stars

Quite good service. Quick and gave good responses to questions but automatic tracking was slow to update. I had to question the status twice

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service
  5. Shipping and postal service
  6. Delivery Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service - friendly and efficient.

18 October 2024
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Thank you so much for your 5 star review and your positive comments.

Rated 5 out of 5 stars

fast and great price.

fast and great price

16 January 2020
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Hi Annie. Thanks for taking the time to write us a review.

Rated 1 out of 5 stars

Sad Christmas

I used Pack and Send in the lead up to Christmas with the hope that it would offer a better service than Australia Post... It didn't.
One of the parcels is still not delivered and I would not use again as a result of this experience.

3 January 2020
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Hi Nicole, We're disappointed to receive your review and hear about your experience with your shipment from Brisbane to Perth (Rockingham) WA. As your booking was made on the 'saver' (non-urgent) service, the goods travelled by land. The delivery lead time was further influenced by the huge freight volumes in the national freight network in the time leading up to Christmas. If we can provide assistance regarding the outstanding parcel, please call us on 1300 668 000 and advise the relevant tracking number.

Rated 5 out of 5 stars

Three days from Brisbane to Eastern…

Three days from Brisbane to Eastern Victoria. Australia Post couldn't promise under two weeks

14 December 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.

Rated 5 out of 5 stars

Cheap and easy

Easy to use and great price for DIY labelling and drop-off.

27 October 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Thank you for leaving us 5 stars Cat M.

Rated 5 out of 5 stars

Easy to use

Easy to use. Fast efficient and well priced.

14 August 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Thank you for your positive feedback

Rated 3 out of 5 stars

Your website requires a more simple

Your website requires a more simple, user friendly interface (like sendle) and prices are high. THink you need to move fast of you'll totally loose grasp on the market. I was very happy however with the lovely customer service guy in the actual office, shame your e-commerce lets you down....

15 July 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Thank you for your feedback JK and apologies you had this experience. We are always trying to improve the service here at Pack & Send and appreciate any feedback in all areas of our services.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. 2 days from Australia to Denmark, unbelievable! (That’s faster than Australia Post does within the same state haha!)

8 June 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

We are so delighted to hear that your experience with our service exceeded your expectations. We look forward to serving you again next time.

Rated 3 out of 5 stars

Leaving a parcel open for DHL…

Leaving a parcel open for DHL "inspection" is ridiculous and a waste of everyone's time. Just get the sender to accept liability via the application.

8 May 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Hi Will. Thank you for your feedback. Unfortunately, all international shipments must be left unsealed for security purposes. Your shipment may be rejected by the carrier if this procedure is not followed.

Rated 5 out of 5 stars

Excellent service from pack n send at…

Excellent service from pack n send at milton, made it very easy to send my 2 large parcels overseas

13 April 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Rated 4 out of 5 stars

Quite good service

Quite good service. Quick and gave good responses to questions but automatic tracking was slow to update. I had to question the status twice

4 March 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Rated 5 out of 5 stars

Very happy with the service and can not…

Very happy with the service and can not believe how fast it was delivered

1 March 2019
Unprompted review
PACK & SEND Australia - Milton logo

Reply from PACK & SEND Australia - Milton

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look