I used Pack and Send to ship my PC tower and some other items to the UK. James and the team did a FANTASTIC job. They went above and beyond to make sure my items were safely shipped. They even made a... See more
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I recently dealt with Shaun from Pack & Send Nailsworth, his support in arranging the collection of my item from a local residence in Parafield Gardens was excellent. He arranged for the item to b... See more
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Nailsworth - messy looking warehouse. Partly rude customer service, minimal signage for new customers, no 'door bell' to notify of customer presence so was told by person on duty in a condescending to... See more
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Took 4 days for package to be picked up by the courier after being dropped off at the pack and send post office. During that time I phoned customer service 5 times, and was given incorrect information... See more
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Company details
- Courier service
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Shipping and postal service
- Delivery Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
105 Main North Rd, 5083, Nailsworth, SA, Australia
- (08) 8344 5644
4.7
Excellent
45 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Shipping PC tower to UK.
I used Pack and Send to ship my PC tower and some other items to the UK. James and the team did a FANTASTIC job. They went above and beyond to make sure my items were safely shipped. They even made a smaller pallet for my items to sit on to ensure my water-cooled PC tower would remain upright during travel. James made sure I had the right customs forms to fill out so I was not charged for my personal items. I am so happy with the service I received I highly recommend Pack and Send Nailsworth to anyone shipping overseas or domestically.
21 June 2024
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Thanks so much for taking the time to review your experience with us at Pack & Send Nailsworth.
Recent shipment from Adelaide to Cairns
I recently dealt with Shaun from Pack & Send Nailsworth, his support in arranging the collection of my item from a local residence in Parafield Gardens was excellent. He arranged for the item to be labelled at his store and made the process for myself quite easy as I was in Cairns. Shaun's professionalism was of the highest standard and his support was quite noteworthy. Thank you. I will be using your store for future items requiring shipment to Cairns
Regards
Paul Cairns
13 September 2021
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Paul, Thanks so much for taking the time to acknowledge the great service from Shaun in our Nailsworth store. We'll be sure to pass your comments onto him and the franchise owner, who will both be delighted to receive your feedback. We hope to see you again soon.
excellent service
13 February 2020
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Brian. Thanks for taking the time to write us a review.
Was surprised that item would be…
Was surprised that item would be further wrapped free of charge
26 January 2020
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Royden. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.
Not impressed at all.
My parcel was returned because aparently you don't deliver to Locked Bag addresses but it was no issue last month when I sent a parcel to the exact same address. Not impressed at all.
22 January 2020
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Leesa, Thanks so much for taking the time to alert us to this situation. We do apologise for what has occurred here and understand your dissatisfaction. I can see both shipments and will forward the tracking data onto thew carrier to get an explanation as to why this disparity has occurred.
Great pricing Great service
22 January 2020
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Peter. Thank you for your kind words. We appreciate your review and hope to serve you again!
Excellent Service
Excellent service as always, from pick-up to delivery 5 star service all the way.
18 December 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Thank you Michael for the excellent feedback.
highly recommend pack & send
highly recommend pack & send. Arrived all in one piece , plus was a fast delivery. Thanks guys, will definitely use you again when needing a fast and reliable service . Stay safe and have a great festive season xx
30 November 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Sue, Thanks so much for taking the time to review Pack & Send Nailsworth. Our team will be thrilled to receive your comments and hear how happy you were with our service.
Didn't pick up
We determined a pickup day that fit with our work and plans. Pack and Send courier didn't turn up. When we contacted them, they said they were too busy! They must have been too busy to advise us as well. No call, nothing.
We had to then deliver it ourselves to their depot. Not happy. It did arrive OK though.
27 November 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Peter. Thank you for the feedback and we are sorry to hear things did not go as expected. If you have a moment please contact us via email at customerservice@packsend.com.au so we can clarify any other questions you may have.
Reply from PACK & SEND Australia - Nailsworth
Thank you Carlo for the positive feedback.
Reply from PACK & SEND Australia - Nailsworth
Thank you Antony for the positive review.
Awesome service
Awesome service. My parcel was 2cm too long for Australia Post. Pack & Send no problem. Only wish there was one closer to me
26 October 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Thank you Steve for the positive feedback and for sharing your experience.
Don’t use pack and send
Process seamed easy at first but they delivered to wrong address, took a week to followup with their carrier by that time my customer was annoyed with delays. Customer had to retrieve his parcel from wrong address pack and send didn’t care. This is the first and last time I will use pack and send
18 October 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
We are sorry to hear about your bad experience and we appreciate the feedback. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.
Very disappointing
Took 4 days for package to be picked up by the courier after being dropped off at the pack and send post office. During that time I phoned customer service 5 times, and was given incorrect information about the package being on a truck on it’s way for delivery. Was promised multiple call backs to update me on the status, but was never called back. Tracking feature was loaded with incorrect information. Finally received delivery after 7 days with no follow up or apology. So disappointing!
17 October 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Hi Georgia. Thank you for your feedback and we are sorry to hear you had this experience. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.
Reply from PACK & SEND Australia - Nailsworth
Thank you Nafiza for the positive feedback.
Fast Postage
Fast Postage. Little more expensive than some couriers, but I knew that when i paid. Happy customer!
11 October 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Thanks Michael for leaving us such a wonderful review.
Easy online experience
Easy online experience, easy drop off and fast delivery.
6 October 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Thank you for leaving 5 stars Steve.
excellent service
19 September 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Cheers William
easy and cheap process
Easy online process and no hassle drop off. Reasonably priced service for a DIY.
15 September 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Happy we could assist you Stephen. Thank you for your positive review.
Excellent experience
Excellent experience. Collected my package from Adelaide on the Tuesday morning and it arrived in Perth the day after!
14 September 2019
Unprompted review
Reply from PACK & SEND Australia - Nailsworth
Thank you for your fabulous review Crystal. We are happy to know your experience was a positive one and we hope to see you again soon.
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