PACK & SEND Australia - Spring Hill Reviews 15

TrustScore 4 out of 5

3.8

1/457 Upper Edward St, 4000 SPRING HILL, QLD, AU


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Rated 1 out of 5 stars

STAY AWAY! On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months... See more

Company replied

Rated 5 out of 5 stars

They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.

Company replied

Rated 5 out of 5 stars

I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!

Company replied

Rated 5 out of 5 stars

Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)

Company replied


Company details

  1. Courier service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics service
  5. Shipping and postal service
  6. Delivery Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

  • 1/457 Upper Edward St, 4000, SPRING HILL, QLD, Australia

  • (07) 3832 9229

3.8

Great

TrustScore 4 out of 5

15 reviews

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1-star

No history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

STAY AWAY

STAY AWAY!

On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months passed by and the parcels would not arrive, I emailed her several times but she kept ignoring my messages. When I would call her on the phone, she would keep repeating that she was in touch with Customs and that Customs was still checking the contents of the parcels. When out of despair and frustration I decided to contact their Field Manager, I found out that my parcels had never left the Spring Hill office and that the above-mentioned lady had been lying to me about her talking with Customs. My parcels had never reached Customs.

The Field Manager admitted that this lady deliberately decided not to send my parcels despite having received the payment and that she would keep lying as she was too ashamed of what she had done.

After her attempted theft was found out and thanks to the Field Manager my parcels were sent and I received them after a week or so.

9 September 2020
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Hi Anna, We are disappointed to receive your review and apologise for any delay in delivering your goods last year. We're not certain why this review has just been posted when the job was completed almost a year ago. If you need us to take any action over and above the resolution that our Field Support Manager has achieved, please email us at customerservice@packsend.com.au.

Rated 5 out of 5 stars

Great friendly and efficient service by…

Great friendly and efficient service by the Spring Hill team

19 January 2020
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Hi Allan. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations.

Rated 5 out of 5 stars

it’s worked for me.....

Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)

8 December 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Thank you Conan for sharing your positive experience with us. Much Appreciated.

Rated 5 out of 5 stars

Amazing - they just did it!

They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.

18 November 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Thank you Liz for the positive feedback. We are happy to know that we were able to accommodate and fulfill your shipping needs. Hope to see you again.

Rated 5 out of 5 stars

Very happy

Very happy! Good service and good price!

21 October 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Thank you Malin for leaving a positive review.

Rated 5 out of 5 stars

Great Service

Great Service - quick and easy

21 July 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Appreciate the positive feedback Sandra.

Rated 5 out of 5 stars

good!

Easy and fast!
Thank you

7 July 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Thank you for your positive feedback Kate

Rated 5 out of 5 stars

Convenience

2 May 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Rated 4 out of 5 stars

Easy and streamlined

Easy and streamlined. No hiccups whatsoever.

27 February 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Rated 5 out of 5 stars

I went the DIY route

I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!

23 February 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Rated 1 out of 5 stars

It took a week for my boxes to be…

It took a week for my boxes to be collected

17 February 2019
Unprompted review
PACK & SEND Australia - Spring Hill logo

Reply from PACK & SEND Australia - Spring Hill

Hi Stephen. We apologise for the delay. On occasion, our pickups can be missed due to unforeseen circumstances. We can assure you this is not a regular occurrence and we would love the opportunity to show you what we are truly capable of.

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