STAY AWAY! On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months... See more
Company replied
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STAY AWAY! On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months... See more
Company replied
They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.
Company replied
I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!
Company replied
Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)
Company replied
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
1/457 Upper Edward St, 4000, SPRING HILL, QLD, Australia
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Replied to 97% of negative reviews
Typically replies within 1 week
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STAY AWAY!
On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months passed by and the parcels would not arrive, I emailed her several times but she kept ignoring my messages. When I would call her on the phone, she would keep repeating that she was in touch with Customs and that Customs was still checking the contents of the parcels. When out of despair and frustration I decided to contact their Field Manager, I found out that my parcels had never left the Spring Hill office and that the above-mentioned lady had been lying to me about her talking with Customs. My parcels had never reached Customs.
The Field Manager admitted that this lady deliberately decided not to send my parcels despite having received the payment and that she would keep lying as she was too ashamed of what she had done.
After her attempted theft was found out and thanks to the Field Manager my parcels were sent and I received them after a week or so.

Reply from PACK & SEND Australia - Spring Hill
Great friendly and efficient service by the Spring Hill team

Reply from PACK & SEND Australia - Spring Hill
Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill
They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill

Reply from PACK & SEND Australia - Spring Hill
I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!

Reply from PACK & SEND Australia - Spring Hill
It took a week for my boxes to be collected

Reply from PACK & SEND Australia - Spring Hill
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