Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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Company details
- #43 of 62 best companies in Coffee Roasters
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3k reviews
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Worst coffee company and customer service EVER 🚩
I was looking foward to having this coffee subscription so I signed up but did not receive a confirmation email so I had to email them that was red flag number 1.🚩so anyway waiting for my order got a message saying delivered so tried to get in touch with them immediately as it says on there website but no direct number for household customers. Red flag 2 🚩. So after 02030953975 ringing this number about 10 times and nothing I emailed 8 times and herd nothing at all that day🚩 third red flag I thought mabie it a scam. Ended up getting a message from them the next day from a K telling me they had sent it to my old address 306 miles away 🚩 so I asked what happened and she told me because I paid thew a card what was linked to that address they automatically sent it there and was told bye K she couldn’t do anything about it and couldn’t refund me. 🤷🏽♂️ even tho when you sign up you put your address in and they go and you an old address what you didn’t even say they could 🚩. Very strange and never happened to me before yousing this method and I’m a frequent buyer on line. So then went on my account to cancel my subscription and there was no link anywhere so I had to email them AGAIN. then they was asked why I wanted to leave bye one of there online bots very intrusive 🚩. So I have come to the conclusion this company is a joke and would not recommend to anyone ever. And I found K very unprofessional with a deep lack of empathy and should go get a job that suits. Full of red flags. Had to put this back up as they pact coffee had it removed yet another red FLAG 🚩
31 May 2026
Unprompted review
Reply from Pact Coffee
Hi Chris,
Thank you for taking the time to leave your review.
I would like to clarify a few points from our recent conversation, as there appears to have been some misunderstanding.
Our customer service team is available from 9:00am to 5:00pm, Monday to Friday. While we always aim to respond as quickly as possible, enquiries received outside of these hours will be addressed when our team returns to the office. Having reviewed our records, I can confirm that we responded to your enquiry within a reasonable timeframe but unfortunately did not receive a reply.
Regarding your order, payment was made using Apple Pay. The delivery address we received was the address associated with your Apple Pay account at the time of purchase. This address is managed within Apple Pay and is separate from any address held by your bank. We do not have access to your banking information and are unable to retrieve or amend these details on your behalf.
As your order was processed and dispatched using the information provided during checkout, we are unable to offer a replacement or refund in this instance. While we appreciate this is disappointing, the order was fulfilled correctly based on the details submitted at the time of purchase. Unfortunately, we cannot accept responsibility for errors in delivery information entered during the checkout process.
Our chatbot is designed to provide support when our team is unavailable, helping customers manage their accounts and access assistance outside of office hours. We continually review customer feedback to improve our services and better understand how we can enhance the customer experience.
As requested, your subscription has now been cancelled, and confirmation of this has been sent to you by email.
Kind regards,
The Customer Support Team
Reply from Pact Coffee
Hi Rita,
Thanks so much for such a lovely review.
We cant wait for you to try some of our other coffee soon!
The Pact Coffee Team
on time and safe
5 June 2026
Reply from Pact Coffee
Hi Ahmad,
Thank you so much for the review.
We look forward to you trying some of our other coffee soon!
The Pact Coffee Team
Reply from Pact Coffee
Hi there Paula,
We are so glad you enjoyed our coffee and found our team helpful!
We appreciate your kind words.
The Pact Coffee Team
Reply from Pact Coffee
Hi Catherine,
Thank you for your review.
We are so glad you enjoyed our product and are happy with the service provided.
The Pact Coffee Team
Bourbon Espresso is amazing creamy…
Bourbon Espresso is amazing creamy texture. Thank you Pact coffee
6 June 2026
Unprompted review
Reply from Pact Coffee
Hi Amanda,
Thank you for your wonderful review!
We are so pleased you enjoyed our Bourbon Espresso. We cant wait for you to try some of our other coffee.
The Pact Coffee Team
Aeropress Go for £15
The offer of an Aeropress Go for £15 seemed too good to be true, however, my parcel arrived within two days of ordering.
I like that I can change the subscription frequency to suit my needs.
I've set the subscription to 60 days but I will probably need to order coffee more often
3 June 2026
Reply from Pact Coffee
Hi Fiona,
We're delighted to hear you're enjoying your Aeropress Go and your subscription. It's great that the delivery was so quick.
We appreciate your feedback and look forward to trying some more of our coffee.
The Pact Coffee Team
Service was good delivered on time
Service was good delivered on time , I suspect the grind not correct , extraction not good took to long Shame I don’t like leaving poor feedback
2 June 2026
Reply from Pact Coffee
Hi Nick,
Thank you for taking the time to leave a review.
I'm very sorry to hear that the coffee you received was not the correct grind size or compatible with your brewing equipment. We understand how disappointing this can be and appreciate you bringing it to our attention.
Having reviewed our records, I can't see that we have received any previous contact regarding this issue. We'd very much like the opportunity to make things right and investigate what may have happened.
Please get in touch with our team at ahoy@pactcoffee.com, and we'll do everything we can to resolve this for you as quickly as possible.
We look forward to hearing from you.
Kind regards,
The Pact Coffee Team
I did not received this parcel
I did not received this parcel, I text Royal Mail but they have not returned my text
1 June 2026
Reply from Pact Coffee
Hi Carol,
We're sorry to hear that you haven't received your parcel.
While we work closely with Royal Mail to deliver our orders, we are unfortunately not part of Royal Mail and have to rely on them to complete deliveries on our behalf. We understand how frustrating it can be when a parcel doesn't arrive as expected, and we're disappointed to see this review before we've had the opportunity to help.
Having checked our records, we can't see any contact from you regarding this issue prior to this review. We'd kindly ask that you reach out to our team at ahoy@pactcoffee.com so we can investigate the delivery and do our best to find a resolution for you.
We look forward to hearing from you.
Kind regards,
Kristy
Customer Service Manager
Reply from Pact Coffee
Hi Matthew,
Thanks for taking time to leave this review, we really do appreciate it. We're thrilled you've enjoyed the coffee, and would like to look into the damaged bag for you. Please reach out to our Customer Support team on ahoy@pactcoffee.com where we can assist you with this!
The Pact Coffee Team
Really tasty coffee delivered when you need it
It's a lovely product and delivery dates can easily be adjusted.
9 February 2026
Reply from Pact Coffee
Hi Marie,
Thanks so much for your kind words! We're thrilled you've been enjoying our coffee and hope you enjoy many more brews with us!
The Pact Coffee Team
impossible to cancel subscription feels…
impossible to cancel subscription feels like a scam site
24 May 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thank you for your feedback.
We're sorry to hear that you experienced difficulty changing your subscription. However, we have not received any other reports from customers indicating that they are unable to manage or change their subscriptions through our website.
Its disappointing that after we had gone ahead and cancelled your plan as requested this second review was left.
Thank you for being a customer of Pact Coffee, we appreciate you trying our coffee.
Kind regards
Kristy
Customer Service Manager
Reply from Pact Coffee
Hi Robert,
Thank you for taking the time to leave a review.
We're sorry to hear about the issues you've experienced with your order. It's a shame that you didn't contact our team before leaving your review, as we would have been happy to look into this for you and help resolve the situation.
Having checked the tracking information, I can see that the parcel was returned to us by Royal Mail. Unfortunately, once an order is with the courier, their delivery and returns processes are outside of our control, and parcels can be returned for a variety of reasons if delivery is unsuccessful.
Please get in touch with our team at ahoy@pactcoffee.com and we'll be happy to help. We can either arrange a refund for your order or send out a replacement, whichever you would prefer.
We look forward to hearing from you and getting this sorted.
Kind regards
Kristy
Customer Service Manager
Very swift delivery and nice fresh coffee
The delivery was very swift, the cafetière is nice looking, and perfect for a cup or two. I have always drunk double espresso, so I add more to the recommended 15g for 300ml. I add 10g more. Otherwise it’s a bit weak for me. Not over roasted which some coffees can be, which make them too bitter. I would highly recommend Pact coffee.
28 May 2026
Reply from Pact Coffee
Hi there Giles,
We're so glad to hear you're enjoying our coffee and the quick delivery!
It's wonderful that you've found the perfect balance for your taste.
We appreciate your recommendation.
The Pact Coffee Team
Great coffee and an outstanding service
I was buying from Pact for almost 2 years before going on to explore different coffees. They have very easy subscription management (always letting you know when the next coffee would be dispatched in case you need to change or delay the delivery). I have contacted the support on a few occasions and they always resolved my issues quickly and professionally. And now that I’m ordering other coffee I came to appreciate they have great packaging to keep the coffee fresh (as I’m buying 1kg!) and great delivery service to get you the freshest coffee (roasted literally 2 days before it arrived home)
7 April 2026
Unprompted review
Reply from Pact Coffee
Hi there Maxim,
We are so pleased to hear about your positive experience with our coffee subscription and customer support over the past two years.
It's wonderful to know that our packaging and delivery service have consistently met your expectations for freshness.
Thank you for your kind words!
The Pact Coffee Team
Reply from Pact Coffee
Hi Johnny,
Thank you for taking the time to leave this wonderful review!
It's lovely to hear that delivery was fast, you enjoyed our product, and that our customer service was amazing!
We can't wait for you to try more of our delicious, high quality coffee.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Good price quick delivery
Good price, prompt delivery, Coffee is OK - even following their Cafetiere instructions, which was pretty much the way I do it anyway, ie coffee to water ratio and brewing times, it's just ok. Flavour wise Its not one I would rush to buy again apart from quick delivery convenience and price. The best coffee I use is from our local Italian bistro - they grind me up 100g but it costs double the pact price. So, you get what you pay for I suppose.
25 May 2026
Reply from Pact Coffee
Hi David,
Thanks for sharing your honest thoughts here, we really do appreciate it.
We'll always stand by our Pact Promise so if you'd like to, please reach out to our customer service team - We can look into shipping you some different coffee which we hope you'll enjoy!
The Pact Coffee Team.
Reply from Pact Coffee
Hi Stephanie,
Thanks so much for this 5* review! We couldn't have put it better ourselves! Here's to many more brews!
The Pact Coffee Team
Excellent freshly ground coffee at a…
Excellent freshly ground coffee at a great price, very quick delivery, within 2 days its freshly ground and delivered to your door. Lovely selection of different varities of coffee. The fruit and nut expresso and the bourbon cream expresso are my favourites at the moment. Ive tried other companies and nothing is close to this all round.
6 June 2025
Reply from Pact Coffee
Hi Josh,
Thanks so much for taking time to leave this lovely review! We're delighted our delicious coffee made it to you in good time and that you've been enjoying our range!
The Pact Coffee Team
Easy website and excellently packed
Easy to navigate website and well packaged and received on time. Excellent product
18 May 2026
Reply from Pact Coffee
Hi Sue,
Thank you for taking the time to leave this fabulous review!
It's a pleasure to hear you found our website easy to navigate, and that your order arrived well packaged and on time.
We look forward to you trying more of our high quality, delicious coffees in future!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
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