Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Review summary
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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Company details
- #43 of 62 best companies in Coffee Roasters
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3k reviews
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Great coffee
Great coffee, delivered within a few days but I feel that it is a little overpriced compared to other freshly ground coffee and that why I dropped a star
21 May 2026
Reply from Pact Coffee
Hi there,
Thank you for taking the time to write this amazing review!
We're glad to hear you think our coffee is great, and that it was delivered quickly.
We are, however, sorry to hear that you dropped a star as you found our coffee a little overpriced compared to other roasters. The cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the growers to produce this fantastic crop
We also work directly with our growers to pay them above fairtrade prices - this alongside the top quality of our coffee is why our coffee can be a bit more expensive than other companies.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Great tasting coffee
21 May 2026
Reply from Pact Coffee
Hi there,
Thank you for taking the time to leave this amazing review!
It's lovely to hear you think our coffee tastes great, and we can't wait for you to try more.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Enjoyed the quality and service
Enjoyed the randomness of quality coffee being delivered. Choose the random selection option for my regular packs. A year later, and still am enjoying the service. Deliveries are compact and non-wasteful. Service is good; it offers options for delivery timing and the delivery interval. Even was able to pause when possessed too much at home and needed time to finish what was left.
22 May 2025
Reply from Pact Coffee
Hi there Sar,
We are so glad to hear you're still enjoying our selection of coffee and service a whole year later! It's wonderful that our deliveries and flexibility options are working well for you.
Thank you for your kind words.
The Pact Coffee Team
Reply from Pact Coffee
Hi Andrew,
Thank you for taking the time to leave this amazing review!
We are over the moon to hear that you found our website easy to use, deliveries reliable, and that you think we have some great coffees available!
We look forward to you trying more of our new and exciting coffees.
Wishing you a lovely day, and happy brewing
The Pact Coffee Team
Excellent coffee
Excellent coffee, packaging and great and efficient customer service changing the delivery address!
5 May 2026
Reply from Pact Coffee
Hi Madison,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear you had a positive experience with us, where you found our coffee excellent and packaging great.
It's also lovely to hear that our customer service team were able to help with changing your delivery address.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Loyal customer since 2015
I've been a customer since 2015 and never left a review (my bad). Getting coffee delivered like this is a real pleasure and I get to try so many different varieties. They are sized to go through a mailbox so never any delivery issues. Will continue to be a loyal customer.
18 May 2026
Unprompted review
Reply from Pact Coffee
Hi Jonathan,
Thank you for taking the time to leave this outstanding review!
It's a pleasure to hear how much you've been loving the different varieties of coffees that we offer, and that you have never experienced any delivery issues with your orders.
Your longstanding support is truly appreciated (11 years is impressive!), and contributes greatly to our mission in paying coffee growers a fair wage and being able to offer top quality coffee, so thank you!
We look forward to you trying many more cup of delicious coffee in the future.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Excellent coffee and excellent service…
Excellent coffee and excellent service 👌🏽 everything is of the highest quality.
18 May 2026
Reply from Pact Coffee
Hi Conor,
Thanks so much for taking time to leave this lovely review - We're delighted you're enjoying our coffee! Here's to many more brews!
The Pact Coffee Team!
Reply from Pact Coffee
Hi Billy,
We’re sorry to hear this was your experience, and we do appreciate you taking the time to leave your feedback.
It’s a shame we didn’t hear from you directly before the review was posted, particularly as we do offer our “Pact Promise” for situations exactly like this. As highlighted on our website, the Pact Promise is there to make sure customers find a coffee they genuinely enjoy, with support available if a particular coffee isn’t the right fit.
I can see that you’ve only received one bag from us, so it may simply be that the coffee you selected wasn’t best suited to your personal taste preferences. We completely understand that coffee is subjective, which is why we offer a wide range of coffees with different flavour profiles and roast styles to suit different tastes.
We’d always encourage customers to reach out to us directly so we have the opportunity to recommend an alternative coffee or help find something better suited.
Kind regards
Kristy
Customer Service Manager
Great when on discount otherwise an…
Great when on discount otherwise an expensive subscription. Superb delivery. Coffee was with me day after ordering.
11 May 2026
Reply from Pact Coffee
Hi Lukasz,
Thank you for taking the time to leave this great review!
We're glad to hear your coffee was delivered quickly, and that you were able to redeem a discount on your order.
We are sorry, however, to hear that you found our coffee expensive without the discount. The cost per coffee bag comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the growers to produce this fantastic crop.
We hope this helps to explain why our coffee might be slightly more expensive compared to other roasters, and we look forward to you trying more of our delicious coffee in the future!
Wishing you a lovely day, and happy brewing
The Pact Coffee Team
Immediate response to my offer and…
Immediate response to my offer and package here within 2 days. Wonderful coffee.
13 May 2026
Reply from Pact Coffee
Hi Kevin,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear you received an immediate reply from us, and that your order was delivered promptly.
We are also glad to hear you're loving our coffee!
Wishing you a lovely day, and happy brewing
The Pact Coffee Team
Delicious coffee
4 May 2026
Reply from Pact Coffee
Hi Patricia,
Thank you for taking the time to leave this wonderful review!
We're over the moon to hear you found our coffee delicious, and we can't wait for you to try more.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Easy service
Easy service. Clear and easy website to use. Delicious coffee. Simple yet is exactly what we need as new to the coffee barista at home game.
13 March 2026
Reply from Pact Coffee
Hi Sarah,
Thank you for taking the time to leave this wonderful review.
We are over the moon to hear you found our website clear and easy to use and that our coffee was delicious.
We want ordering to be as simple as possible for our customers, so this feedback is lovely to hear.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Reply from Pact Coffee
Hi Alan,
We really appreciate you taking time to leave this review! We couldn't have said it better ourselves! Here's to many more brews!
The Pact Coffee Team
Reply from Pact Coffee
Hi Philip,
We're thrilled you've been enjoying our coffee and that it got there in double quick time! Here's to many more brews!
The Pact Coffee Team
Reply from Pact Coffee
Hi Matt,
Thanks for your 5* review, we're dlighted you're enjoying our coffee! Here's to many more brews!
The Pact Coffee Team
Terrible company
Terrible coffee, terrible customer service.
Cafetière broke, glass shattered and boiling water everywhere, extremely dangerous.
13 May 2026
Unprompted review
Reply from Pact Coffee
Hi Seb,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has led to such a negative impression of our product and service.
While we always expect our products to perform reliably under normal use, the 16 months since your cafetière was received does make it challenging for us to assess the factors that may have contributed to the issue. Items of this nature are regularly exposed to high temperatures, pressure changes, and frequent handling, all of which can contribute to general wear and tear over time and may affect durability.
We’re also sorry to hear that you were dissatisfied with the customer service you received. Having reviewed your correspondence with our team, we believe the responses provided were appropriate, informative, and in line with our policies under the circumstances.
That said, we do value all feedback and will ensure your comments are shared with the wider team for review.
Kind regards,
Kristy
Customer Service Manager
Reply from Pact Coffee
Hi Jenny,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear your order arrived quickly, and that you think our coffee is lovely.
We can't wait for you to try more of our delicious coffees.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Lovely surprise when the box came
Lovely surprise when the box came, the filter cup is bigger than i expected so you get a decent cup of coffee- delicious coffee at that 😋
7 May 2026
Reply from Pact Coffee
Hi Lynne,
What a lovely review! Thank you for taking the time to leave it.
We're delighted that you're enjoying our coffee and your V60 too! Here's to many more brews!
The Pact Coffee Team
Reply from Pact Coffee
Hi there,
Thanks for your 5* review! We're delighted you think so highly of our coffee, we do too!
The Pact Coffee Team
Haven’t tried the coffee yet but…
Haven’t tried the coffee yet but packaging and delivery was spot on
7 May 2026
Reply from Pact Coffee
Hi Daniel,
Thanks so much for your review! We can't wait for you to try your first brew! We're sure it'll hit the spot! Here's to many more!
The Pact Coffee Team
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