Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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Company details
- #43 of 62 best companies in Coffee Roasters
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3k reviews
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Amazingly fresh and delicious
Amazingly fresh, deliciously smooth wholebeans, excited to explore my Pact subscription again. Love the obvious care Pact go into not just around the product itself but the origin, the story, farmer etc The Fazenda Reis is my first and is seriously delicious, I'm a big fan of South American coffee and this Brazilian one doesn't disappoint.
20 April 2026
Reply from Pact Coffee
Hi Adam,
Thanks so much for this lovely review! We're delighted to hear you're enjoying our coffee! We believe coffee farmers deserve a lot more praise, and take massive pride in working alongside them to produce outstanding coffee! Here's to many more brews!
The Pact Coffee Team
Amazing quality
My husband and I are really enjoying the flavours which come through. Subtle and just enough without taking away from a good cup of coffee. Great quality and we use it in our cafetière and have no issues at all. Wonderful resealable packaging too. Bought enough to last us a couple months.
13 April 2026
Reply from Pact Coffee
Hi Melanie,
Thank you so much for your review.
Its lovely to hear you and your husband are enjoying our coffee. Its great to see some lovely feedback on our packaging too!
We cant wait for you both to try some others on our menu in the future.
The Pact Coffee Team
I previously wrote a review about my…
I previously wrote a review about my experience with my delivery. I take it back - I am sorry Pact Coffee, it actually wasn't their fault they did send the parcel next day 24 hour tracked, but Royal Mail sent my parcel to the wrong depot. I have a 2 year old crazy toddler and a new born baby and was clearly sleep deprived and desperate for a cup of coffee hence my frustration. Again I am sorry the coffee is incredible and I will definitely be ordering more if you forgive my previous 1* review xxx
22 April 2026
Unprompted review
Reply from Pact Coffee
Hi Dani,
Please don’t worry about it at all, we completely understand the need for a coffee, especially with two little ones and not much sleep!
Thank you so much for your 5-star review, it genuinely means a great deal to the whole team. If you would be happy to remove the 1-star rating you left previously, it would make a significant difference to us.
We are so pleased to hear that you are enjoying the coffee, we would love for you to order more in the future.
Thanks again for your support, we really appreciate it.
The Pact Coffee Team
Nice, fair price and quick delivery
Had my first order and sometimes I’ve had issues with coffee being to finally ground, but this seems to go through my espresso machine well and delivery was fast. Usually, I find coffee smells better than the taste but this coffee tastes better than it smells.
20 April 2026
Reply from Pact Coffee
Hi John,
Thanks so much for your great review, we're delighted you're enjoying our coffee! Nothing beats that fresh smell... Well, maybe the taste does. Here's to many more brews!
The Pact Coffee Team
Nice decaf coffee...but...
Nice decaf coffee...but...don't offer discounts on your homepage that aren't available.
25% off but not for me, apparently.
Add some clear T&Cs.
And define what a new customer is (not sure if a one-off purchase counts when signing up for a subscription).
23 April 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thank you for taking the time to leave this review.
We are glad to hear that you are enjoying our decaf, but are sorry to hear you had an issue with trying to redeem one of our offers.
We appreciate your feedback on this, and will report this to the wider team to look at making the terms of our offers clearer in future.
Warm regards,
The Pact Coffee Team
Great coffee and great customer…
Great coffee and great customer service. I accidentally ordered ground instead of beans for my first pact coffee order and customer service were great in helping me deal with my mistake. The coffee itself is delicious and has a rich taste much better than other brands I have been using! Will definitely be keeping up with my coffee subscription!
22 April 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thanks so much for such a lovely review.
Its great to see such wonderful words about both our coffee and customer service.
We cant wait to hear which coffee you try next!
The Pact Coffee Team
Very taste products but should be…
Very taste products but should be cheaper or more ways for discount.
16 April 2026
Reply from Pact Coffee
Hi Jay,
Thanks so much for your review.
We are really pleased that you have enjoyed the coffee. We hope you get to try some more in the future.
The Pact Coffee Team
The wording of the question matters
The coffees are invariably excellent, however the rating mechanism could be better. It isn't clear which end of the stars is 1 and which is 5, and looking at my results page I have accidentally slated coffees which I meant to praise. Sorry about that! Putting 1 or 5 at the appropriate end would remove this danger in the future.
21 April 2026
Unprompted review
Reply from Pact Coffee
Hi Paul,
Thank you so much for your wonderful review! I will feed this back to our tech team as we're always on the lookout for improvements to our service! Wishing you a lovely day and happy brewing!
The Pact Coffee Team
Pact coffee is a fantastic company!
Pact coffee is a fantastic company! The coffee is lovely, and the customer service is amazing! One of the best I’ve ever had the pleasure of dealing with. I had a small issue which was very quickly resolved by Eleanor, and I couldn’t be happier now. I’d definitely recommend them to anyone who wants great coffee! Thank you :)
22 April 2026
Unprompted review
Reply from Pact Coffee
Hi there Laura,
Thanks so much for your review and recommending us to other coffee lovers.
We appreciate all the kind words about our customer service and coffee. We will make sure we share this with Eleanor too!
The Pact Coffee Team
Fantastic coffees
I was given the Advent Calendar last year and it was amazing. Such delicious coffees to try. I have bought the La Moneda coffee and it is delicious. So smooth. I can’t get enough of it!
22 April 2026
Unprompted review
Reply from Pact Coffee
Hi Mandy,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear you enjoyed both our Advent Calendar and La Mondena Honey Geisha, where you found the coffees delicious.
We look forward to trying more of our new and exciting coffees.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Still haven’t got my product…
I placed an order with next day delivery it was supposed to be delivered on Saturday. It’s now Monday with no update on the delivery which is really frustrating. I could have just used Amazon to purchase my machine I spent over £200 and wanted to support a small business. I tried to call up but no one would answer the phone.
17 April 2026
Reply from Pact Coffee
Hi Dani,
Thank you for taking the time to leave your review.
I’ve looked into your account and can confirm that your order was dispatched on 17th April, as promised. Once an order leaves us, we rely on Royal Mail to complete the delivery and ensure it reaches our customers within the expected timeframe.
According to the tracking information, there has unfortunately been a delay due to the parcel being incorrectly routed within Royal Mail’s depot network. This appears to be the cause of the disruption to your delivery.
We have not received any prior contact from you via the email address used to submit your review; however, I have now sent the tracking details to that address so you can monitor the progress of your delivery.
Please accept our sincere apologies for the delay. We understand how important timely delivery is and will ensure that your feedback is passed on to Royal Mail.
Kind regards,
Kristy
Customer Service Manager
Excellent coffee (in pod)
Coffee seems to be a different standard. I bought the pods and they taste excellent. Very quick delivery as well.
16 April 2026
Reply from Pact Coffee
Hi there,
Thank you for taking the time to leave this amazing review!
We are over the moon to hear that you are impressed with our pods, and that you think they are excellent! It's also great to hear they were delivered quickly.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Fab coffee
Fab coffee, very good quality I usually use Nespresso and lavazza but this is different and you can taste it
15 April 2026
Reply from Pact Coffee
Hi there,
Thanks so much for your lovely review!
We're delighted that you're enjoying our coffee! Our coffee is always as tasty as it can be; It's roasted and delivered fresh. We really believe this makes a huge difference! Here's to many more brews!
The Pact Coffee Team
Delicious coffee
Super fast delivery, always freshly roasted. Hands down the best decaf out there!
20 February 2026
Reply from Pact Coffee
Hi Clare,
Thank you for taking the time to leave this outstanding review!
It's a pleasure to hear that your coffee was delivered quickly, freshly roasted, and that you think our decaf is the best out there!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Best tasting coffee
I went to the Pact website did the really easy coffee quiz and I was matched to the most wonderful tasting coffee. I love it and delivery is prompt I have the subscription and needed my supply of beans a bit earlier and got this sorted in seconds. Great service, great coffee sustainably sourced and it tastes fab. 100% recommend trying 😀
15 January 2026
Unprompted review
Reply from Pact Coffee
Hi Debbie,
Thank you for taking the time to leave this amazing review!
We are over the moon to hear our coffee quiz helped you to choose a coffee that you loved, and that the delivery for this order was prompt.
It's also great to hear you appreciate that our coffee is sustainably sourced, and that you would recommend us to others!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
It’s definitely a taste thing … but for…
It’s definitely a taste thing … but for us it’s bad - maybe the flavour profile is not what we like … don’t know but won’t order again.
14 April 2026
Reply from Pact Coffee
Hi Lucian,
Thank you for taking the time to leave this review.
We're sorry to hear you did not enjoy our coffee, and we appreciate your feedback on this so we can look at making future improvements.
In the meantime, we'd encourage you to reach out to our Customer Service team on ahoy@pactcoffee.com, where we'd be keen to get this issue resolved for you.
Kind regards,
The Pact Coffee Team
Great service
Great service. Wasn't expecting it so soon. Will try the product out over the weekend
13 April 2026
Reply from Pact Coffee
Hi there,
Thanks so much for your kind words, it really means a lot.
We're hoping you'll have a lovely coffee-filled weekend!
The Pact Coffee Team
Reply from Pact Coffee
Hi there,
Thanks a lot for your kind words. We're delighted you're happy with our coffee!
Here's to many more brews!
SUPERB
Wonderful Superb coffee with a hint of Chocolate and Peanut butter. Strong, smokey and a hint of Chocolate and peanutbutter. I bought a Kilo.
THERE IS A COMPANY CALLED EXHALE COFFEE. I CAUGHT HIM LYING ABOUT HIS CLAIMS. I WILL DESTROY HIM IN COURT ONCE I AM BETTER.
THIS PACT IS DIFFERENT CLASS. I STRONGLY RECCOMEND STAY AWAY FROM EXHALE. THE OWNER ALEX IS A COMPULSIVE LIAR HIS CLAIMS ARE LIES AND HE LIBELLED ME. HE WILL PAY THAT I PROMISE.
NO PACT IS THE BRAND. EXHALE ARE LIARS. I WILL PUT HIM OUT OF BUSINESS. YOU COULD COME TO SERIOUS HARM DRINKING EXHALE DUE TO NO PROPER TESTING
PACT IS THE NAME, THE NAME OF THE GAME. EXHALE HAS NOT BEEN FULLY TESTED WHY HE (ALEX) IS A LIAR.
YOU WILL SEE HIM CRUSHED. THIS PACT IS SMOOTH AND BEAUTIFUL.
WATCH THE COURT ACTION PLAY OUT HERE.
KEEP DRINKING PACT COFFEE IN ALL ITS WONDERFUL FLAVOURS.
14 April 2026
Unprompted review
Reply from Pact Coffee
Hi Allan,
Thank you so much for your 5★ review, we’re really glad to hear you’re enjoying the coffee and its flavour profile!
We do want to gently note that this review space is intended for feedback about your experience with our product or service. If you have concerns or experiences relating to another company, it’s best to raise those directly with them.
Thanks again for your support, we truly appreciate it and hope you continue enjoying your coffee!
The Pact Coffee Team
I’m really pleased with the coffee i…
I’m really pleased with the coffee i ordered and the free gift is fabulous too. The packaging is nice quality and the coffee tastes great. I’ve signed up for the subscription so I’m looking forward to trying the different blends.
7 April 2026
Reply from Pact Coffee
Hi Jules,
Thank you for taking the time to leave this wonderful review!
It's lovely hear you have enjoyed our coffee, packaging, and the free gift that was included in your order!
We are also over the moon to hear that you have signed up for one of our subscriptions, and we hope you enjoy our delicious and exciting coffees.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
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