Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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Company details
- #43 of 62 best companies in Coffee Roasters
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3k reviews
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Reply from Pact Coffee
Hi Peter,
We're glad you enjoyed the coffee and found the service we provide to be great too!
Thanks for your positive feedback, it means a lot to us.
The Pact Coffee Team
Coffee with incredible flavour
Coffee with incredible flavour
I tried Pact for the first time this week and it's the best coffee I've had in years. As an ex barista, it's extremely hard to find coffee that does genuinely taste good or good quality but this smashes it out of the park. The packaging is really premium too and there's so much information about every coffee they sell.
10 April 2026
Unprompted review
Reply from Pact Coffee
Hi Tommy,
Thank you so much for giving Pact a try and for such a thoughtful review. Hearing this from someone with a barista background really means a lot to us, especially knowing how high your standards are when it comes to quality and flavour.
We put a huge amount of care into sourcing and roasting coffees that truly stand out, so it’s fantastic to hear that it delivered for you. We’re also glad you enjoyed the packaging and the detailed information, we want every bag to feel as premium and transparent as the coffee inside.
Thanks again for your support, and we can’t wait for you to explore more of our coffee.
The Pact Coffee Team
Thought I ordered beans.
I ordered online and assumed when I selected an esspreso machine as my brewing method, I would get beans. When my delivery arrived and I received two bags of ground coffee, I was, to say the least, disappointed. I guess I'll just have to use the pressurised basket till it's used up.
9 April 2026
Reply from Pact Coffee
Hi there Mr McArthur,
Thank you for your review.
We’re sorry to hear you were disappointed with your order. We can see that an espresso machine was selected as the brewing method during purchase, which does automatically default to a fine grind suitable for that option. However, at the same stage there is also the ability to switch to whole bean if preferred.
It sounds like this option may have been missed, and we completely understand how that could be frustrating if you were expecting beans. We’ll take your feedback on board as we’re always looking for ways to make the selection process clearer.
If there’s anything we can do to help in the meantime, please don’t hesitate to get in touch with us directly.
Kind regards
Kristy
Customer Service Manager
Gorgeous fresh aroma when you open the…
Gorgeous fresh aroma when you open the packet. Full-flavoured with no bitter aftertaste. Speedy delivery. Nice packaging. High quality coffee. Will keep my subscription. Highly recommended.
9 April 2026
Reply from Pact Coffee
Hi Elizabeth.
Thanks for taking the time to leave this lovely review.
We agree, there's nothing quite like the smell (and taste) of our fresh coffee! We're thrilled that you've made a subscription with us! Here's to many more brews!
The Pact Coffee Team
Fast delivery,fresh beans...
Fast delivery,fresh beans...
I'm fan of light roast beans I received very good...
Overall good experience....
Thanks
9 April 2026
Reply from Pact Coffee
Hi Vitalijus,
Thanks for taking the time to leave us this great review.
We're thrilled you've enjoyed our coffee! Here's to many more brews!
The Pact Coffee Team
just really nice coffee
7 April 2026
Reply from Pact Coffee
Hi Peter,
Thanks for your kind words.
We couldn't have put it better ourselves! Here's to many more brews!
The Pact Coffee Team
Arrived promptly well packaged
Arrived promptly well packaged. The bag was a Christmas gift and was well received by the recipient
23 October 2025
Reply from Pact Coffee
Hi there,
Thanks a lot for your kind words.
We're delighted that you gift was well received, we think you should treat yourself next time!
The Pact Coffee Team
Reply from Pact Coffee
Hi Moira,
We really appreciate your lovely review.
That's our objective. Great coffee, fast! Here's to many more brews!
The Pact Coffee Team
Reply from Pact Coffee
Hi there,
Thanks a lot for your lovely review!
We wouldn't go anywhere else either, and we're delighted to hear you're enjoying our coffee so much!
The Pact Coffee Team
Reply from Pact Coffee
Hi there,
Thanks so much for your kind words, we really appreciate it. Here's to many more brews!
The Pact Coffee Team
Good consistency always
7 April 2026
Reply from Pact Coffee
Hi Gordon,
Thanks so much for your lovely review!
We're delighted to hear how much you're enjoying our coffee!
The Pact Coffee Team
Reply from Pact Coffee
Hi Jo,
We're glad you enjoyed your coffee and that it arrived quickly. Thank you for a lovely review.
The Pact Coffee Team
Excellent coffee i love it I would …
Excellent coffee i love it I would recommend this coffee to any coffee lover
7 April 2026
Reply from Pact Coffee
Hi Nicholas,
We're happy you love our coffee and would recommend it to others!
Thank you for sharing your positive experience with us!
The Pact Coffee Team
Great fresh taste
7 April 2026
Reply from Pact Coffee
Hi Duman,
Thanks so much for leaving a review.
We certainly appreciate the great feedback.
The Pact Coffee Team
Been a customer for 5 years!
Great Coffee, great customer support. The subscription offers such a wide variety of different coffees to try
10 April 2026
Unprompted review
Reply from Pact Coffee
Hi George,
We're happy to hear that you enjoyed our coffee and found our customer support great too!
It's always good to know that our customers appreciate the variety our coffee plans offer.
Thanks for your feedback.
The Pact Coffee Team
Great customer support via online chat. Great Coffee!
Eleanor in customer support was super helpful when it came to adjusting my price plan and getting my delivery to come sooner. Pact Coffee tastes great, no doubt about it ... super fresh - we look forward to receiving more each month.
8 April 2026
Unprompted review
Reply from Pact Coffee
Hi James,
Thanks so much for such a lovely review. We'll make sure your feedback is passed across to Eleanor!
We hope you enjoy your next bag and we cant wait for you to try more of our menu.
The Pact Coffee Team
Reply from Pact Coffee
Hi David,
Thank you so much for your kind words!
We’re proud to support independent coffee growers and truly appreciate you taking the time to share your experience.
Your support means a lot to us and to the communities we work with!
The Pact Coffee Team
Love this coffee
Love this coffee! I really enjoy getting a mix of different flavours and love that I can also get decaf. I've never had an issues with delivery or quality and have found customer services super helpful on the odd occasion I've been in touch with them
15 April 2025
Reply from Pact Coffee
Hi Ruth,
Thank you so much for this lovely review!
We're delighted to hear you're enjoying the variety of flavours (and the decaf too 😊).
It's great to know everything has been smooth with delivery and quality, and that our customer service team has been helpful when needed.
We really appreciate your support!
The Pact Coffee Team
Good coffee
Fantastic experience from start to finish. Lovely coffee too. Quick delivery and would definitely recommend and use again.
8 December 2025
Reply from Pact Coffee
Hi Naomi,
Thanks so much for your kind review.
We're delighted your enjoying our service! We've got plenty coming this year, so keep your eyes out for more delicious upcoming coffees!
Wishing you a lovely week and happy brewing.
The Pact Coffee Team.
Had a few deliveries from pact now
Had a few deliveries from pact now . Subscription is very simple to set up . Easy to change what coffee you want . If you run out you can request your next delivery early . The bourbon cream espresso beans are my favourite . It would be nice to receive little taster bags of other coffees to try before having to purchase a full bag but I guess when you roast fresh it might be a whole lot of hassle and extra cost to roast and package a little 18 or 36g bag . I’ve paused my subscription at present just due to me having a few discount at other places to try . I will 100 per cent always grab a few orders here and there from pact along the way
31 March 2026
Unprompted review
Reply from Pact Coffee
Hi Daniel,
Thanks so much for taking the time to share your experience, we really appreciate it!
It’s great to hear that you’ve found the subscription easy to set up and flexible to manage. We designed it to give you as much control as possible, so it’s brilliant to know that’s working well for you. And excellent choice with the Bourbon Cream Espresso, that’s a favourite for a reason ☕
We also really value your feedback about taster bags. You’re absolutely right that there are a few logistical challenges when it comes to roasting and packaging smaller quantities fresh, but it’s something we’re always exploring as we look for ways to help customers discover new coffees more easily.
Thanks again for your support.
The Pact Coffee Team
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