PA Housing Reviews 

This feedback is regarding my personal experience with Kym Hobson specifically who was amazing from start to finish supporting me with completing forms for my mum. She was exceptional, really friendly, helpful and nothing was too much for her. She is a credit to PA Housing.

I am very satisfied with all services

Full Kitchen refurbishment was completed in under 10 days. Fantastic kitchen very modern and finished to a high standard. Very polite contractors.

I had no idea of what benefits were available to me until speaking to Kristie Brooker. She suggested I put in a claim for universal credit and see what would come of it. This has meant that I have given myself a much easier and faster way to get on top of my rent arrears.
I am so grateful as this has really eased the pressure on me.

Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA housing will keep up their followup visits, strongly and persisting, during and after work is done.

Hi
I would like to highlight certain issues in purchasing shared ownership flats especially with PA housing in regards to leaking in my balcony, from the time I purchased the flat in Dec 2023

we reported it to PA housing and the developers Defcon who will not take any responsibility for the leak, i have sent a video which proves that water does not just leak through the edges of the balcony wall but in the centre from the beams , from the balcony above.
They say its the design which I disagree totally, i understand the water has nowhere else to go aa it was poor design ans not aure how it passed inspection i guess when it housing association they get passed. Even though these are faulty and cheap materials used , no guttering at all, so they trickledown the walls as no pipes in the design to allow rain water to flow down so it just wets up the walls but on top of that there is water leaking in the centre of my balcony ceiling and floods everything, i cant put out chairs or clothes as water just falls this is a fault and they won’t agree or repair or rectify it stating its in the design which is total nonsense , my neighbour above me has tried to repair
but does not help as there is a gap.
I cannot use my balcony at all if this is constantly water falling and wetting everyone , no one advised us of this when purchasing the flat. What is the use of the balcony
I have even had to put down plastic sheets on the floor to prevent the floor getting wet and my neighbour above has tried to do to stop the leak by putting a waterproof tape but doesn’t help.

Pa housing will not do anything and have not bothered to visit to investigate the leak its not normal for a ceiling to leak from the centre.
I have made complaints and it has been ignored completely. Horrible customer service and I wish i never purchased s shared ownership
Property. All you do is pay high bills, increased rents on shares we can’t purchase and again there is catch if the valuation are not agreed by P A housing we lose out and cannot purchase more shared to own more property, so we just go on paying rent and it is increased every yr even with inflation yet the property valuation has dropped by 60k , these schemes for first time buyers they are only beneficial to the housing association and the government , as hard working people we stand to lose out considerably . Its a Rogue system

The whole team were all amazing, from communication with who was coming and when, and to the sign off, they all did there jobs extremely well and at a good spec
Very polite workmen and communication team 👍🏻
To be honest, I'm blown away with the end result 🤩👌🏻✨️

Stayed in pa housing . Service is excellent right from booking and all the services.

The refurb went well. Both rooms look nice and fresh. The contractors did a great job. Always cleaning after themselves. Always updating us with next process which really helped. All complete now and it's great!

I think PA housing is great generally I have given good reviews to some workers at PA housing and a lot of customer service representatives are helpful. But there can be the odd time where I’ll get someone who just won’t give me the help I need, But that’s occasionally. Sometimes I get upset with the subcontractors that PA have hired. I’ve had electricians from wates who doesn’t know what they’re doing or kt heating engineers who don’t know how to set my thermostat on the boiler. And sometimes the workman don’t turn up on the day they said they are coming. If u have an emergency trying to get the help you need can take a while to get it sorted from calling the customer service team and to when the engineer comes out. The call waiting times can be especially long as well, And they don’t change toilet seats which can be an expensive from my experience, I’d like them to improve on the things I’ve mentioned in this review and make it a great service. But I thoroughly think they’re good for putting in quality boilers like Worcester boilers and also armitage Shanks bathroom toilets and baths and sinks.

They had been delayed, yet still they managed to finish the work quickly. Leaving the property clean after each visit and nothing spilling out of the room they worked in (that I noticed.) The workers worked fast and they ate polite also. Good job!

Excellent communication with Steve Hanlon, PA Housing and with PiLON colleagues. Excellent work on the bathroom upgrade.

I'm ina block of 6 flats. Since November 2024. We experience loss of electric power. To our security entrance door. And all lighting on the stairs. After coming up to 39 calls to report this. All given an emergency call out. With a heavy cost to all PA residents. Finally I made contact with Laura Kirmizi. Housing coordinator. Since her caring and understanding. Things are slowly heading in the right direction. And given the authority. Laura sent Jason Stewart to look at this situation. He immediately recognised. Very unhealthy practices by the so called electrical professional contractors. Exposed wiring shoddy coverings and power switches labelled incorrectly. Thankfully some of his recognised defects are being addressed. Swiftly and strongly by his intervention. These two people deserve my gratitude. And you to PA housing. They actually care and understand the concerns of the residents. I can not imagine how much longer this disgusting situation would go on for.
On the negative side. I was given a complaint case number. Dating back to June 2025. I received one phone call. On the 5th of August 2025. And requested an email to confirm our call. And to be updated regularly on the outcome of any findings. I still await the email and any updates. So PA housing your complaints department. Need looking at regarding there worth and necessity.
Hence my 4 star review. And those are for Laura and Jason.
I write this still without power once again since Wednesday the 1st of October. Once it rains it trips through all the exposed wiring. But I'm hopeful this one day will be sorted. To remind those bothering to read this. This November will be one year of power loss.
Gary
142 Pendlebury Drive

I would give 0* if I could. This company do not care about the tenants in the slightest. As long as they are receiving your money they couldn't care less if your house was crumbling down to the ground! I have raise complaint after complaint and none of them have been answered, some not even acknowledged! Its sad that you have to threaten to take things to the housing obudsman and take legal action against this company before they take you seriously or do anything to resolve the issues. I dont know about anyone else but as someone who is legally classed as vulnerable it seems they feel they can just ignore the issues raised because normally I would sit back and take it. Not this time PA!

Had my bathroom done and did a great job and also any kind of repairs they come and get it done and also clean up aswell after they are done! And also they help me with other stuff so yeah very happy!

I am happy for all service have been done
I am thanks greate Jop
Thanks a lot

I had a new bathroom fitted and new shower..I’m very pleased with the work that’s been done..all the tradesman turned up at the time of the appointment I was specified..they were polite and hard workers..I’m a very satisfied tenant..thank you.

The contractors were respectful and were clean in their work making sure carpets etc were covered.
Although had some issue with leaks along the way they have came out to repair straight away

I am so happy with my new bathroom which I had installed recently the materials and finish is of a very high standard and all the contractors where great and so friendly,I am very grateful to everyone at PA housing for organising everything, I am so pleased overall,

Very happy with the service and staff
Helped me through a difficult time
Very good staff