Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
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Review summary
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We recently had our bathroom fully renovated and we’re so pleased with the results. The quality of the work is excellent, everything was finished to a high standard, and the attention to detail really... See more
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This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
Company replied
Linda Robinson was incredibly helpful. She took her time to support me and truly listened. I contacted her regarding my rent arrears on a very difficult day, as I had just lost my mum suddenly and I w... See more
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Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.6
Average
644 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Eden Park
I live at eden park and I really enjoy living here, staff are amazing and neighbours are lovely, will miss when leaving
15 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Sophia,
Thank you for sharing your kind words and feedback about our lovely team at Eden Park. I'm sure they'll massively appreciate hearing about this so I'll make sure it gets back to them! All the best for the rest of your time at Eden Park and far beyond into the future. :)
Kind regards,
PA Housing Communications Team
KITCHEN REVIEW FROM PILON/PAHOUSING
PA HOUSING you finally got it right this time with the company you have used for refurbishing the kitchens the company is called PILON and all credits going to there staff for how quick and tidy they work and don't even stop for a drink well done guys 100% happy with my kitchen started on 16th April 2025 now finished on 08/05/2025
9 May 2025
Unprompted review
Reply from PA Housing
Good afternoon Paul.
Thank you very much for the review of your new kitchen and the work done by PiLON. It's important for us to hear your feedback about our contractors and the work they do, so that is much appreciated.
Most of all though, I'm glad you're happy with your new kitchen and the service you received. I hope you get a lot of enjoyment out of it!
Kind regards,
PA Housing Communications Team
Home survey
Wayne visited to complete a home survey. He was extremely personable and polite and explained the process to me on arrival.
He carried out the work professionally, answered my questions and was respectful of my property throughout.
2 May 2025
Unprompted review
Reply from PA Housing
Good morning Scott,
Thank you for your review, we massively appreciate your feedback on your home survey with Wayne. I think Wayne will be delighted to hear what you thought of his behaviour, professionalism, and way of explaining the process. I'll be sure to let the rest of the business know what you thought too so Wayne can be recognised for his work.
Thank you!
Kind regards,
PA Housing Communications Team
The guys doing the kitchen were great
The guys doing the kitchen were great , sometimes a little late but always finished the job when they said , Jan always texted the night before to let us know what there doing the next day , Which was really helpful
9 April 2025
Unprompted review
Reply from PA Housing
Good morning Clare,
Thank you very much for your review, it means a lot to us! I'm pleased that you were kept informed along the way and that you're happy with the work done in your kitchen. I'll do a special 'shout out' to Jan, I'm sure he'll appreciate your comments. I'm sorry to hear it wasn't always prompt, but I'm glad that your overall experience was a positive one. Thanks again!
Kind regards,
PA Housing Communications Team
I was informed every evening who was…
I was informed every evening who was coming the next day , and a rough time they were coming ,all workers were very hard working. Love my new kitchen, overall we are very pleased with how it’s turned out ,and nice to have phone numbers to ring if there were any problems
23 April 2025
Unprompted review
Reply from PA Housing
Good morning Gina,
That's fantastic, glad you're happy with your kitchen and that you were kept up to date about when the workers were going to arrive. I'm also pleased that you have valuable contacts that you can get in touch with if you need to raise anything. Thank you so much for your feedback, it's massively appreciated by everyone here at PA.
Kind regards,
PA Housing Communications Team
This company is no good
This company is no good, I flagged a complaint officially by the phone it has not had a resolution yet. You sent out a surveyor who has confirmed my kitchen and bathroom are 16 years old and will not be replaced or updated. I have draughts from bathroom and 2 children in this house. With patio doors that don't keep cold out and windows that need to be lifted to be shut. Live here 10 years official tenant for 6 roughly. I've been given a new boiler but Your company did not even have it recorded that its been done. They have left a mess in the kitchen. I've reported the repairs by phone as app freezes out and you lose it all. Yet no one has contacted me about these repairs. Waiting on call back today. I will be looking into how long it is before it has to be changed by law as I have to live in a place that's far too cold in the winter. They rehung my patio door due to whistling as it was a bedroom about 5 years ago but still very cold when shut and locked. My 6 year old has to stay in that room now as I have had a baby and not enough space for us in the narrow room. Luckily my thermostat like to do it's own thing so we cook away all night and god knows how my gas bills have no been sky high but no one fitted the thermostat to the new boiler. So many things you are not doing right and still take our money. I'm asking for an escalation of my complaint today as its been over 10 days and no correspondence about it.
23 April 2025
Unprompted review
Reply from PA Housing
Good afternoon,
Thank you for your review and for raising these issues with us. I'm deeply sorry that you haven't been happy with the level of service you've received in a number of areas, so I've been in contact with the relevant managers to get to the bottom of this for you.
I've contacted our Programme Delivery Manager about your kitchen and bathroom, our Repairs Manager about the doors and the mess left, our Complaints Manager about your ongoing complaint, and our Gas Manager about your boiler. I hope that we're able to reach some positive outcomes for you.
Kind regards,
PA Housing Communications Team
I report for repairing many times not…
I report for repairing many times not response Nobody was coming for repairing
22 April 2025
Unprompted review
Reply from PA Housing
Good morning,
I'm very sorry that you didn't receive a response about your repair. Proactive communication is a key focus of ours that we know we need to improve. We need to do better, so I apologise. I hope your repair has now been resolved, but if you are continuing to report an issue without any response, you can submit an official complaint to us at the address below so the team can investigate what could've gone better.
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
Overall it was a good experience nce
It was a good experience. Wayne from PA came at the designated time frame. Wayne also helped me to install and use the PA application. He was professional and efficient.
17 April 2025
Unprompted review
Reply from PA Housing
Good afternoon Norlia,
That's brilliant news, thank you so much for your feedback. It's great that he was able to sign you up for our app too. Hopefully it will make managing your home more convenient for you.
I'll make sure to share this with the business so Wayne can be recognised for his professionalism. Thanks once again!
Kind regards,
PA Housing Communications Team
Very polite and proffesional no…
Very polite and proffesional no complaints
10 April 2025
Unprompted review
Reply from PA Housing
Good morning Alison,
Thank you so much for taking the time to leave us a positive review! It means a great deal to us to read that you had polite and professional service from a PA Housing colleague.
Kind regards,
PA Housing Communications Team
Surveyor visited to check condition of…
Surveyor visited to check condition of house and was very professional and friendly.
8 April 2025
Unprompted review
Reply from PA Housing
Good afternoon Lesley,
Thank you so much for sharing your experience of your recent survey with us, we're very grateful for your positive feedback. I'm glad it went so well and that you had professional customer service.
Kind regards,
PA Housing Communications Team
Wayne stock condition surveyor
Wayne stock condition surveyor came he completed his check well and thoroughly. Friendly and polite and came on time and rang beforehand. Thankyou
4 April 2025
Unprompted review
Reply from PA Housing
Good afternoon Natasha,
Thank you so much for your feedback for Wayne's survey, I'm glad he was able to provide this service for you so effectively and in a friendly, polite way too! I'll share this with my colleagues so Wayne receives your review. I'm sure he'll be very pleased!
Kind regards,
PA Housing Communications Team
Richard was very thorough friendly and…
Richard was very thorough friendly and efficient
31 March 2025
Unprompted review
Reply from PA Housing
Good afternoon Columba,
I'm very pleased that Richard provided a great service for you and that you found him to be friendly. Thank you so much for your review, I'll be sure to pass this on to the rest of the business so Richard can get the recognition he deserves for a job well done.
Kind regards,
PA Housing Communications Team
Very good service
Very good service. Room is warm . View is very beautiful through the window. Weekly cleaning is superb . Kitchen facilities is brilliant. I enjoyed my stay for 3 months.
28 March 2025
Unprompted review
Reply from PA Housing
Good afternoon Setara,
Thank you so much for your feedback, it's excellent to hear that you were happy with your accommodation during your 3-month stay. It means a huge amount to us to hear that you were pleased with the kitchen facilities, cleaning, the view, and more! All the best fur the future.
Kind regards,
PA Housing Communications Team
Unresponsive
Unresponsive.
Don't help with issues, I.e. parking, which should sit with them but they won't help with bullying and horrible neighbours.
High prices that go up at least twice a year for rent and "maintenance". I've been here for nearly 8 years and never seen anything maintained!
11 March 2024
Unprompted review
Reply from PA Housing
Good afternoon Mel,
I'm very sorry and am disappointed to hear that your requests about your neighbour dispute have not been responded to and that you feel like you don't receive value for money with our services. We have more information about neighbour disputes and antisocial behaviour on our website at the address below:
https://www.pahousing.co.uk/help-and-support/tackling-antisocial-behaviour/asb-toolkit/
I hope this is useful and helps you to resolve this situation. In regard to the charges you pay, this can be discussed with our Income Team or your local Neighbourhood Coordinator, who will be able to provide you with a breakdown of charges. We aim to make these charges fair, so please get in contact with them if you feel like you don't receive the services you pay for.
Kind regards,
PA Housing Communications Team
Service support review about shahaed Torafder.
I am truely grateful to the Management team speacially Shahaed Torafser, He is always been very kind full, thoughtful and caring to all the concerns regards my mother who was resident at 21 abbey park flat no 21. and Thankful to the entire team. I am returning back to Canada in two weeks once again highly appreciate your support and kindness. Thanks
27 August 2024
Unprompted review
Reply from PA Housing
Good morning Bhavna,
Thank you for your comments, we really appreciate your feedback for the service that our scheme management team and Shahaed in particular gave to your mother. I'm sure Shahaed will be delighted when he reads this, so I'll make sure to share your comments with the business to give him and the team some well-deserved recognition.
I wish you well in Canada, all the best for the future!
Kind regards,
PA Housing Communications Team
Best of the best quick and friendly :)
27 February 2025
Unprompted review
Reply from PA Housing
Good morning Mariusz,
That's excellent to hear, I'm glad you received some high-quality customer service! Thank you for your kind words, they're much appreciated.
Kind regards,
PA Housing Communications Team
Such a disgrace and owful company !
Such a disgrace and owful company !! I have lived their property for 10 years. We have issue with our toilet getting blocked and flooding. We raised the complaint back in 2023 and still not dealt with!!! It’s impossible to get to customer service and if you are lucky they will book some one you. We take unpaid leave to stay home and wait but no one will turn and say there was no one in the property. Even on emergency booking they don’t show up !!
28 February 2025
Unprompted review
Reply from PA Housing
Good morning Fiehiwot,
I'm very sorry that you have been contending with this issue with your toilet for so long and that the appointment for your repair was missed. This is deeply disappointing and we hope that we can resolve it for you as soon as possible. I've spoken to our Repairs Manager who assures me that she's chased this with her team. I hope this helps and that your issue is sorted soon.
Kind regards,
PA Housing Communications Team
Eden Park corby
My partner lived in supported accommodation at Eden Park in corby. The staff are accommodating and reassure the tenants when issues arise they promptly give advice and support to help each and every individual need. Without this service provided many young woman would be homeless. A big thank you and hands up to the staff in there!
23 February 2025
Unprompted review
Reply from PA Housing
Good morning Owen,
Thank you so much for your kind review of the services provided by the Eden Park team. It's lovely and heart warming to read about yours and your partner's positive experience of their support. I'll make sure your feedback is passed on to the wider team at PA so the team at Eden Park can get some well-deserved recognition. Thanks again, Owen!
Kind regards,
PA Housing Communications Team
Data Breach
i was sent an email by PA that included my full home address as the subject line , i regard this as a data breach as subject lines in email are highly visible and can easily be intercepted online . PA claim its ok to do that and my data rights have not been breached , surely as its my data it should be my decision , sadly they employ many clowns who work from home , sometimes when you call them and wait 30 minutes you get to speak to a nice person but regardless of that no improvements are ever made and no lessons are ever learnt , can i ask other PA residents if they ever get emailed with their full address as the subject line ? their data protection officer is about as useful as a cat flap in an elephant house . PA need new management and better staff
20 February 2025
Unprompted review
Gas Team
Had my annual gas service completed last week due to the poor communication between Sureserve and myself no letter received turn up on 3 occassions without booking appointment then i was furious as received a legal letter from Jade but once she had got involved from start to finish all issues were resolved and got another appointment 2 days later when i was available, asset to PA Housing should be promoted for her proffessionalism and can do attitude.
17 February 2025
Unprompted review
Reply from PA Housing
Good afternoon Richard,
Thank you so much for taking the time to tell us about this, we're very grateful for your review and I'm glad that your issue with the Gas Team has now been resolved. I'm sorry that your experience wasn't better from the start, but I'm pleased that Jade was on hand to make things right. I'll make sure she receives your feedback and I'm sure she'll be delighted, thank you.
Kind regards,
PA Housing Communications Team
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