Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA hous... See more
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Review summary
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Reviews shaping this summary
We recently had our bathroom fully renovated and we’re so pleased with the results. The quality of the work is excellent, everything was finished to a high standard, and the attention to detail really... See more
Company replied
This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room clean... See more
Company replied
Linda Robinson was incredibly helpful. She took her time to support me and truly listened. I contacted her regarding my rent arrears on a very difficult day, as I had just lost my mum suddenly and I w... See more
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Company details
Written by the company
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Contact info
3 Bede Island, LE2 7EA, Leicester, United Kingdom
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3.6
Average
644 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In December 2023 I had my water tank…
In December 2023 I had my water tank from upstairs burst open causing a leakage downstairs which collapsed my ceiling and damaged my personal belongings. PA housing said that they will refund me the money that I lost in personal belongings. This wasn't easy to get as I felt I was being ignored. I then met my Neighbourhood Coordinator Aquib Mahamed who went above and beyond to help me receive the refund. He kept in touch often to keep me updated... And after some time went by he made sure that the refund was processed into my bank account without further delay. I just want to thank him for all his support in helping me. Thank you Aquib!
I appreciated what he did honestly he’s star
24 February 2024
Unprompted review
Reply from PA Housing
Good afternoon Sam,
I'm very sorry that this happened to you, particularly that your personal property was damaged and that you felt like you were being ignored until Aquib stepped in. Thank you for bringing this to my attention, your feedback is very much appreciated. I'll make sure that Aquib is recognised for his efforts because it makes me proud that he was able to do that for you.
Thanks again, Sam!
Kind regards,
PA Housing Communications Team
Issue Well Handled…
My issue was handled kindly and professionally and managed to sort the it out.
6 February 2025
Unprompted review
Reply from PA Housing
Good afternoon Salim,
Thank you for your review, I'm very pleased that your issue was resolved and that you received professional customer service. That's great to hear. I'm also very grateful for your feedback so thanks again!
Kind regards,
PA Housing Communications Team
Lies and no maintenance or repairs
Office staff lie on the phone, do not pass information along to workmen, dealing with mold for over 2 years, their surveyor says it's fine and nothing is wrong, windows all need replacing, balcony guard rail collapsing, skylight broken report on mold and they send a guy to try and clean before a surveyor turns up but only did half a job.
9 February 2025
Unprompted review
Reply from PA Housing
Good afternoon Keiran,
I'm sorry you've felt that PA colleagues haven't communicated as they said they would. I also apologise that you feel that the work around your repairs and issues with mould aren't complete. As a team, we're grateful for your feedback because we want to deliver a better level of service that you can be more satisfied with. I hope that the issues you've raised are resolved soon.
Kind regards,
PA Housing Communications Team
Sara Tenancy Sustainment Officer was…
Sara Tenancy Sustainment Officer was absolutely amazing and really helped me with some issues i was having regarding my council tax bill. She is a very nice professional person and kept intouch with me until the matter was resolved.
31 January 2025
Unprompted review
Reply from PA Housing
Good morning Annabel,
Thank you so much for your review, it means a lot to us to hear that you've received this support and that you're happy with how it went. I'm pleased that Sara provided such great customer service in dealing with these issues with your council tax bill, I'll make sure she receives recognition from the business for her efforts. Thanks again!
Kind regards,
PA Housing Communications Team
The staff are very kind and…
The staff are very kind and accommodating special mention Valerie.
I have send email to request a room to stay sunday and Monday morning she sort me out. Even more happy after working 12 hours shift I have a warm bed and a shower and very clean room. Thank is not enough 🙏 best wishes to all team of PA housing. See you again next week and in future.
Regards
Julian
Mri locum radiographer
20 January 2025
Unprompted review
Reply from PA Housing
Good afternoon Julian,
Thank you so much for your positive review, I'm very pleased that you enjoyed your stay (and hope you enjoy your future stays too!). Your kind words are massively appreciated. I'll share your review with my colleagues in the business so Valerie can get the recognition she deserves for the important work she does to ensure you can carry on with yours. Thanks once again.
Kind regards,
PA Housing Communications Team
House servey
Polite, pleasant and helpful. I just had my house servey and the man who came was lovely and got the job done fairly quick but took enough time to make sure any problems was jotted down.
20 January 2025
Unprompted review
Reply from PA Housing
Good afternoon Reanna,
That's excellent news, I'm really glad your home survey went so well and that you received great customer service. Thank you so much for your review and I hope we're able to deal with the problems you've reported as soon as possible.
Kind regards,
PA Housing Communications Team
The worst people you can ever deal…
The worst people you can ever deal with. I reported subletting the previous neighbourhood coordinator on top of planning a fake investigation told to the perpetrator o reported him. Then at the beginning of 2024 they change management and new neighbourhood came never saw the perpetrator in ten months while the illegal tenant living in the property and never knocked the door to check who was living there. The aftermath was me being threatened with letters if I pursue the matter they will take action against me. What a corrupted people they are. I guess pa housing just didn’t want to spend money to take the perpetrator to court and give the money back to the government once the perpetrator live on benefits. The lesson I learned was we tenants can do anything we want without repercussions, once they collect the rent anything goes.
1 August 2024
Unprompted review
Reply from PA Housing
Good morning,
I'm sorry that you feel let down by the investigation into subletting by your neighbour. I've spoken with my colleagues who are responsible for your case and they have shown me evidence that they have investigated it.
Thank you for raising these concerns as we do take tenancy fraud very seriously. However, I'm informed that the team have found insufficient evidence to take this any further right now. While that doesn't completely rule out subletting, we wouldn't be able to take this to court and guarantee a successful case with the evidence - or lack thereof - that we have.
Kind regards,
PA Housing Communications Team
The people thT have really helped me…
The people thT have really helped me with applications for discrencenry housing payment have been patient with my application with forms & bank statement requirements and helped me with grocery vouchers was amazing to receive through trying to desperately pay my energy bills looking forward to telephone appointment on Monday as struggling like many people on this cold weather a nightmare thank you all for caring support been brilliant 👏
20 December 2024
Unprompted review
Reply from PA Housing
Good afternoon Jacqueline,
Thank you for your feedback, it means a huge amount to us! It makes me very happy to read that the team has supported you and eased some of the costs during this tough time that you've been going through. I hope that you can now rest assured knowing that we're here to help. Thanks again and enjoy the rest of your day.
Kind regards,
PA Housing Communications Team
Avoid at all costs
After a council house swap I was assured by the previous tenant that PA Housing were on top of repairs. This couldn't be further from the truth. It took probably about 1 year for them to address a major mould problem in an uninhabitable bedroom.
Since then, an old gas boiler continually breaks down, around every 6 weeks we have to go through the process of waiting around 48 hours to get hot water and heating again, for an engineer to temporarily bandage over the problem and tell us we need a new boiler.
They work with Sureserve (formerly K&T Heating) who make you jump through hoops before you can get an engineer, wait for a callback for approximately a day (or stay on the phone in line for an hour or so) to tell you they don't have an engineer until the next day or day after. A complete shambles. I would never have moved to a PA property if I'd have known what chaos awaited.
6 January 2025
Unprompted review
Reply from PA Housing
Good afternoon Phil,
I'm very sorry that you went through this wait and that you couldn't use the bedroom for a year. This is disappointing and not the level of service we aim to deliver. I also apologise for the current issues you're having with your boiler and for the frustration this has caused. I hope we're able to sort a more long-term fix for you soon.
If you're not satisfied and would like an investigation into what has gone wrong, you can submit an official complaint to us at www.pahousing.co.uk/complaints/
Kind regards,
PA Housing Communications Team
Helpful and good at responding to…
Helpful and good at responding to concerns. Kitchen looks lovely.
20 December 2024
Unprompted review
Reply from PA Housing
Good afternoon Mandy,
Thank you so much for your kind feedback. I'm glad that you're happy with your kitchen and that you feel your concerns have been answered well. That's really encouraging to hear, so thanks again, I'll pass your message on to the team!
Kind regards,
PA Housing Communications Team
Very nicely built
Very nicely built, recently renovated rooms. The PA housing staff is extremely helpful. I love staying here. No issues at all in the past 1 year !
23 December 2024
Unprompted review
Reply from PA Housing
Good morning,
That is very nice of you to say, thank you so much for your feedback on where you're staying. I'm also pleased that you've found my PA Housing colleagues to be helpful and that you've had an overall positive experience. Long may it continue!
Kind regards,
PA Housing Communications Team
New kitchen refit
Had a new kitchen fitted ,can't fault the work at all ,I'm really happy with it. The contractors were helpful and polite. All mess collected and taken away. Site managers kept in touch and had daily texts to let me know who was attending each day.
29 November 2024
Unprompted review
Reply from PA Housing
Good afternoon Tracy,
That's fab news, I'm pleased it went so well, you were kept informed, and that you were satisfied with the work our contractors did. Thank you so much for sharing this with us, we're very grateful for your feedback!
Kind regards,
PA Housing Communications Team
Everything went wrong left me 6 months…
Everything went wrong left me 6 months without insulation which ruined my life my home and all my kids belongings my health overall they just terrible they know about health conditions and was still left. No regard for me or my young family.
18 December 2024
Unprompted review
Reply from PA Housing
Good morning Ami,
I'm sorry to hear this, it's upsetting that this has happened to you and that you feel the lack of insulation for all this time has had such a negative impact on your life. If you feel that we have let you down, and you have not done so already, please know that you can submit and official complaint to us at:
www.pahousing.co.uk/complaints/
This way, our Complaints Team can investigate what went wrong and try to rebuild your trust.
Kind regards,
PA Housing Communications Team
I been promised work to my house for…
I been promised work to my house for over year 6 months still not starting it now 7 December nuffing what would u do about it or what can I do about it pls my clothes are down and wet so I’d like to see what you can do or get some compensation. My house is freezing which actually take me two years to sort out recently entitled to compensation for this.
7 January 2024
Unprompted review
Reply from PA Housing
Good morning Lisa,
I'm sorry that this work to your house has taken so long for you and that it's causing your home to be cold. I hope we can get this resolved for you as soon as possible. Take a look at the address below to find out more about our official complaints process. If you choose to submit a complaint, our team will run an investigation into what went wrong and see if you're eligible for any compensation.
https://www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
If Carlsberg did housing.
If Carlsberg did housing.
PA have adapted our bathroom to fit the needs of our daughter. They went above and beyond what we expected with the speed, quality of work and the best fittings available.
One tradesman managed to fully fit a wet room in 6 days. The finish is breathtaking.
Overall, when we request repairs to the property, the work is completed within 5 days, sometimes less.
We couldn't be happier having PA as landlords.
5 December 2024
Unprompted review
Reply from PA Housing
Good afternoon Alan,
Thank you very much for your review, that's really lovely news and I'm very happy for you and your daughter. I hope the wet room is making things easier for her. I can't lie, your caption very much made me chuckle. Just what I needed on a Friday. Following your review, I've just asked my team to get in contact with you as we'd love to hear more!
Kind regards,
PA Housing Communications Team
Reply from PA Housing
Good afternoon Shania,
Thank you very much for your review, I'm glad you had a good experience of customer service with one of my colleagues. That's great to read and is much appreciated.
Kind regards,
PA Housing Communications Team
Happy with their services
19 November 2024
Unprompted review
Reply from PA Housing
Good afternoon Adam,
Thank you for your support, we're very grateful for your positive feedback and appreciate it a lot!
Kind regards,
PA Housing Communications Team
social housing from £547 pr…
It's supposed to be social housing but in fact its a corporate profiter from £547 pr month to £985 in 4 years and the services are appalling they use an ai bot to apologise and trust pilot does no check to see if issue is resolved. no faith in PA and Losing faith in trust Pilot who are supporting companies a lot more than people i suppose there is more profit in that. Please tell me where I'm wrong
2 December 2024
Unprompted review
Reply from PA Housing
Good morning Russ,
I'm sorry that you aren't happy with the services we provide and for the significant increase in how much you pay. If you are struggling with this, remember you can always call us on 0300 123 2221 and our team can offer financial support.
Also, I'd like to assure you I'm real (and not a robot... although maybe that's what a robot would say) and I am genuinely concerned about the issues you face. As this is primarily our review platform, I can't be as effective here in resolving issues as it would be if you called us, spoke to your local Neighbourhood Coordinator, or used our My PA app to report them. I hope I've been helpful.
Kind regards,
PA Housing Communications Team
They don’t respond to complaints number 179255
They don’t respond to complaints, never buy a house from PA Housing, disgusting service and poor quality of response to your needs.
14 August 2024
Unprompted review
Reply from PA Housing
Good afternoon Chandra,
I'm very sorry to hear that you're dissatisfied with how your complaint has been responded to and that you feel that it is poor quality. I've been in contact with our Complaints Managers and our Antisocial Behaviour (ASB) Team. The ASB Team have informed me that they have begun to address your concerns and that they will make a visit to you to see what could be better for you.
Kind regards,
PA Housing Communications Team
Extremely frustrated
I am extremely disappointed with PA Housing for failing to address the misuse of balconies by tenants. Many residents are installing clotheslines and hanging messy laundry on their balconies, creating not only an eyesore but also serious health and safety issues.
Hanging clothes on balconies increases the risk of accidents, especially in windy conditions. Additionally, damp clothes hanging outside can contribute to mold growth and poor air quality, impacting the health of residents nearby.
It’s unacceptable that PA Housing has not taken action to enforce the rules or educate tenants about proper balcony use. This lack of responsibility reflects poorly on their management and disregard for the well-being of residents and the overall appearance of the property.
I urge PA Housing to address this issue immediately for the safety, health, and aesthetic quality of the community.
Case No 42566 - open over a year ago
28 November 2024
Unprompted review
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