pale green dot Reviews 

240
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

These guys saved me during 2020 lockdown, as nothing else from online groceries was working, while pale green dot delivered next morning. Minimum packaging and local produce. I love the cheese box and... See more

Rated 5 out of 5 stars

I can't praise Pale Green Dot highly enough. I've been a customer since lockdown 1 and I've never been disappointed with their produce - always so fresh and a real variety of fruit and veg that change... See more

Rated 5 out of 5 stars

Great veg and fruit box delivered yesterday. A wide variety of fruit, kiwi, apple, pear and bananas and of veg. all of excellent quality. Especially enjoyed the little vine tomatoes. Thanks Pale Green... See more

Rated 5 out of 5 stars

I’ve been using Pale green dot since March last year. What an godsend from the first delivery of fruit and vegetables at such a difficult time. I have tried different boxes throughout the year and the... See more

Company details

  1. Fruit and Vegetable Shop
  2. also in
  3. Butcher
  4. Wine shop

Written by the company

A sustainability-driven fresh produce company, working to close the food loop one veg box at a time


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

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4.7

All reviews

(240)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Deliveries have always been on time. Superb quality on the vegetables and I am very exited about the Easter leg of lamb. 5 stars!

12 March 2021
Rated 4 out of 5 stars

Mainly excellent

Mainly excellent, but delivery marred by one rotten sweet potato, and nearly all the lovely purple potatoes having black patches inside; one was very rotten.

12 March 2021
Rated 5 out of 5 stars

Lovely fruit and veg and gorgeous bread

Lovely fruit and veg and the fruit box is packed with delicious fruit. One somewhat surprising star is their malt bread. My teenagers think it tastes like hot cross buns without the raisins, their bread really is one of the nicest loaves I’ve ever eaten.

8 March 2021
Rated 4 out of 5 stars

Great company

Great fruit and veggies. Great delivery. Can't fault any of that. My only gripe which they have already made clear on their website is that one can't swap out any fruit or veggies. So as result we have received some veg especially that we would prefer not to have and are not eating as a result even though paid for.

Once this changes, I would give the company 5 stars. Other than that, they are absolutely fantastic.

8 March 2021
Rated 2 out of 5 stars

The new website and logging process

The new website and logging process is still wip. I can't log in to amend my subscriptions at all. The orders are being sent to me in error, money, taken from my credit card, my account has not been removed as requested. Client service is swift but they don't address issues thoroughly. Veg is really good, and drivers are great too.

8 March 2021
pale green dot logo

Reply from pale green dot

Hi Kaisa,

Thanks for the great feedback on our drivers and produce.

Regarding the website, over the last five days we have had issues with customers unable to log into their accounts. This has been raised with the Shopify/Bold Subscription developers and they have assured us it should be fixed later today. Frustratingly, for our customers and for us, this is managed externally by the website platform and is not something that our in-house developer is able to fix.

Our customer service team is now able to access all of our customers accounts and can make any changes that they need whilst we wait for the issue to be fixed.

We have refunded any customer who has contacted us highlighting that they have been mistakenly delivered an order.

Once again, we're very sorry for all of the frustrations you have felt - we've certainly felt them too!

Rated 5 out of 5 stars

Fantastic produce

Fantastic produce and a great selection each delivery. I love receiving veg I’d never normally buy and then creating recipes with it. Quality of the produce is better than anything I can get in the supermarket

6 March 2021
Rated 5 out of 5 stars

Great in all ways!

Every veg, cheese & meat box I have ordered from PGD has been stellar! Being a content editor for a "foodie" social platform, I've tried, tested and published reviews for at least 8 different veg box suppliers over the last year. While there are many great alternatives out there, I've found some fault with all of them, except for Pale Green Dot. I love this company, the produce is excellent, customer service is on point, they are reasonably priced and most importantly actively work to make sustainable choices and do good for the community.

Being a single household, having the choice to order one off boxes is perfect for me. I'm so happy they have this option. Their meat box can keep me going for a whole month, freezing and then defrosting as I need. And their steaks are mouth-watering, so much better than anything a run-of-the-mill supermarket can offer.

I'm very happy to be giving them my personal (out of work) business.

Very much recommend!

4 March 2021
Unprompted review
Rated 5 out of 5 stars

Quick delivery of fresh, varied vegetables

Quick and responsive customer service, super fresh produce of wide variety, prompt delivery. This enterprise was recommended by a friend and we are very pleased to have used it for the past few weeks. Only niggles (minor): we needed a pictorial guide to some of the unfamiliar vegetables - nothing a little Googling could not resolve - and it takes a while to master how to order online, although their revamped website may help with this. Once one embraces the idea of not ordering specific items, receiving a box is a delightful surprise! Our household is enjoying exploring new dishes and meals have become more colourful.

4 March 2021
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Kept us in fruit, veg and staples throughout lockdown, and will continue to use them going forward. Always the freshest produce, love the surprise of what you might get, and such delicious bread, egg and milk. Love them!

3 March 2021
Rated 5 out of 5 stars

Top Quality Sustainable Fruit & Veg

The large fruit and veg box was top quality. A good selection and quantity. I love that the produce are sustainably sourced and from local producers where possible. The carrots are straight though, so I do wonder where the wobbly less beautiful ones go to.

2 March 2021

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