Palladium Hotel Group Reviews 

Buyer beware!!!
We totally got scammed from this company and the travel agency they use to process everything through (global booking solutions).
They owe me almost $700 and I haven’t seen a penny. I have reported them to the BBB. Luckily the hotel took care of my refund after fighting them, but the travel agency has totally scammed us and has absolutely no ethics.

AVOID THE GRAND PALLADIUM IBIZA PALACE

if you have any kind of issue they will not help won’t even change your room if the AC is leaking.

Reception staff is absolutely rude and good luck if they make you speak to the manager David who has no customer service skills.

Once they have your money that’s it

On July 5th 2019 I started a contract with Palladium Travel Club, which gives me 2 free weeks in any Palladium resorts. One of these Free weeks I used in October 2020 at Palladium Imbassai Resort (one week of my contract remained unused).

On December 12th 2020 (after having used one week of my previous contract) I requested to finish my contract to one of Travel Club Agent. However, Ms Carmen Morán (the Agent) proposed a new contract keeping one free week as my disposal. This new contract was signed on January 31st 2021. Since then I didn't request any travel to any Palladium resort. Therefore, I didn't use either all my 2 free weeks from the previous contract (only one), nor the one free week of the actual contract.

In October and November 2022 I requested information about the status of my plan and till when I could use the Free Week from the contract. All the Travel Club Agent confirmed my benefic stating that I could use till January 2023.

On December 1, I've contact them again for a reservation, which was confirmed by the agents. However, on December 15th, after I have my flights booked (which I've paid USD 2.000,00 on December 4th), the agent contacted me back, saying that my reservation was cancelled due to the fact that I've already used the benefic from my plan on October 2020 (the one from the previous contract).

Since them, I have tried contact with all the Palladium Travel Agents, but they don't reply my emails. I have all the contracts and emails which clearly states that I have the benefic that could be used till january 2023 and I was never warned by the Agents that I could not use it anymore!

This was my first time out of the country. I traveled with my 16 and 8 year old granddaughters. We were very excited about our trip and were looking forward to having a good time. Unfortunately our trip was not so enjoyable. We had to request towels and wash cloths every day from housekeeping. When the pretended they did not speak English, I contacted my sister and had her ask them in Spanish at which point I realized the housekeeper understood what I said all along. Flies around the food at the buffet, we didn't want to eat. At one point all we wanted to eat was fruit, I bit into a mango and it tasted of fish. The resort didn't even remove the seaweed from the beach, we couldn't swim in the ocean because of the abundance of seaweed. Last but not least we all got sick. After going to the doctor and having test done including stool samples, we all had parasites. Specifically cyclospora. We live in the United States,
this is not common. The Palladium Group Punta Cana needs to clean up their resort, literally. I will never ever go to this resort ever again.

This is an INCREDIBLY MISLEADING BRAND.
We are so so upset because they promote one thing on their website, and once you have purchased a package they tell you something completely different.
We purchased a family vacation for 4 with them and while booking it, it said that when you book through their website they will provide complementary airport shuttle and even a flexible cancellation policy.
We didn't book through our agent following these claims, and to our surprise they were BOTH untrue.
When I tried to schedule our airport shuttle, they said that because we decided to include our flight on THEIR website with our package, they wouldn't include the shuttle.
At a later date, when we tried to not even cancel but RESCHEDULE our vacation (about a month before the deadline they gave us) I called and they said that we had to pay $125 EACH to change our dates. When on their e-mail it said that we had until a month from now to change it with no extra fees.
They get people to book through lies and it is so upsetting that we fell for it. Will never again book with this company.

I got $350 stolen right out my hotel room by cleaning staff. The money was in a closed pocket deep in my suitcase so they had to be rummaging through all my stuff. The only thing the hotel staff did was file a report on my behalf. But BEFORE they were willing to file a report, they spent two hours with a security team digging through all my stuff to make sure it wasn’t there. I understand their is protocol for this type of thing but it was very invasive. To sum up, I NEVER got any of my money back, the staff never followed up, and the service was poor. I will not be going back! Lastly, I traveled with a wedding party of 100 people and MULTIPLE people got their money stolen from their rooms. This is a major security issue that must be addressed by this resort ASAP!!!

I’m only giving it 2 stars because of the infinity pool was nice. The food is terrible and they don’t enforce any COVID guidelines.More

Cannot cancel a reservation. When booking the hotel plus airlines they post the reservation through a third party and calling the company you end up on hold for over an hour (still waiting). Terrible customer service. Cancelling online does not provide your money back. You have to fill out a refund request that doesn't even look real.

Poor service, when we arrive our toilet was blocked, so we had to change room. The next room the toilet ranked of urine every single day. And am pretty sure they spike my friend drink. Coz we were on the beach , the bar tender insisted that he will bring my mate drink to us we were drinking the same thing but she seems as if she was on something else, and that’s not like her.

Fabulous hotels . Highly recommended !
Amazing staff , brilliantly clean , fabulous food and a completely stress free stay.

We are 10 years regular guest at the Palladium Palace Hotel in Ibiza. This year, we had a bad experience. A lot of the staff has been replaced by less competent and less frienly people. Everything has become impersonal and a procedure and rules. Everyone at the reception and guest desk moreover has his own interpretation of these rules and say something different.

We arrived 9AM and the hotel room was only at 4PM ready, luggage got lost in the hotel. Good food, but the nice decorations at the buffet are gone. LED Candles on the dinner tabel are nice and would even be nicer if someone would bother to light them. At the poolbars no more coffee, at the sport bar long waiting cues to order something.

Everywhere litter on the floor. Even broken glass on the restaurant floor.

It's a pitty. The hotel probably is the victim of it's own succes.

A problem with the neighbours making a lot of noise at night was verry fast and correct solved biy security. Nice.

We came to relax and this is not relaxing!

Decent, could have been better for the price

BAD POINTS: After looking at the photos on the website, we decided to book 2 weeks at the Grand Palladium Lady Hamilton Resort and Spa in Jamaica. It was nothing like the photos and the customer service there is TERRIBLE! The staff are prejudiced and only treat you with respect if you are white! Not to mention that everything in this place is Mexican orientated down to the food! It is a place for retired people as lots of retired people were there and it is pretty boring for young people! People visit Jamaica for a Jamaican experience not a Mexican one! The food was always cold and you have to walk really far to get to anything plus there are no lifts so if you are on the 3rd floor it's pretty bad for you! I regret booking this hotel as it was awful! Didn't live up to the photos and when I complained at the reception the assistant manager Christina said she would get back to me but didn't. I waited 20 minutes for her in the reception and she never came out or even rang my room.

Do not be fooled by the photos, it doesn't look that way in the flesh, everyone i spoke to said it was "awful" and they "regret" booking. Shoutout to the Scottish couples, London family and Canadian family if you are reading this.

GOOD POINTS: Lloyd (breakfast buffet) was a great waitor, he got my mum some hot tea when no one else would and his level of service was always excellent. He treated everyone fairly and was always humble and respectable. Javin the shuttle driver was also very humble, helpful and respectable.

The beach party on Mondays was really fun.

That's it.