Marvello was extremely helpful in that he contacted us about his arrival at the property and agreed to hang on whilst l got there as l had to step away unexpectedly. He unloaded the pallet and posi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Palletways have delivered bulk loads of compost to me before, and the service has always been excellent. I had a delivery on Monday and Matt the driver from Depot 36 went above and beyond to get a ver... See more
Company replied
Finn was brilliant - we had 3 pallets of wood pellets delivered to our remote croft and he managed the whole unloading himself. Most of the load at the top of our steep driveway, but he also volunteer... See more
Company replied
Chesterfield hub amazing. . Fantastic on the telephone when I rang for help. Gave me great info and advice. Delivery driver fabulous. Placed items in my garage at end of drive. An extremely supportive... See more
Company replied
Company details
- Logistics service
- Courier and Delivery Service
- Courier service
- Delivery Service
- Freight Forwarding Service
- Shipping service
Written by the company
The Trustpilot account is managed centrally at our Lichfield HQ. As such, if you have any enquiries we will request certain information from you; your postcode and consignment ID for the order. We will then be able to investigate in conjunction with the local member.
Palletways UK
Written by the company
- Who are Palletways?
- The Palletways Network is comprised of over 135 independent member companies. Our members benefit from a centralised network structure, and collectively handle over 25,000 pallets per day.
Delivery Guidelines
Delivering goods on a pallet is very different from any other type of delivery you may receive, such as parcels or packages. It takes more tools and equipment and does carry some risk to our drivers.
Therefore, our delivery rules are governed by Health & Safety guidelines, for the benefit of both our drivers and our customers so that you receive the highest quality service in the safest manner possible.
• Our Pallet deliveries ARE made to a kerbside location
• We NEED to deliver on solid, flat surfaces to facilitate safe pump truck operation
• We WILL deliver to ground level locations only
• We CANNOT deliver pallets on steep inclines
For more information on how we deliver please visit www.palletways.com/pallet-delivery-services
For any queries please contact us on customer_care@palletways.com
Contact info
United Kingdom
- customer_care@palletways.com
- www.palletways.com
4.2
Great
5k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good delivery
Good delivery as usual, from our driver John at Palletways depot 127.
2 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good delivery service
Good early delivery from my usual driver John from depot 127.
2 March 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcelo from depot 42 was a Nice chap…
Marcelo from depot 42 was a Nice chap and super efficient .
25 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Helpful and friendly
Marcello of Palletways was very helpful and friendly. Will def use again and recommend to others.
17 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello
Marcello - Depot 42
Lovely delivery man, very friendly and helpful. Nothing was too much trouble :)
26 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Book if you want to be messed around
Placed an order on Friday for pickup on Monday, pickup didnt happen called at 1630 to findout when it was being picked up. I was informed that due to a booking error that my pallets would be picked up on Tuesday. Me being a reasonable man thought that due to the error that id be first on the list on Tuesday. Well I was wrong. I called Tuesday and was told that I would have my pallets picked up at some point in the PM which ended up being 1600. I waited around until about 1600 on Wednesday for my pallet to be dropped off but was informed that my pallets were scheduled to be delivered on Friday!!! I called the local depot who then informed me that as far as they knew it was to be delivered on Thursday. This company is a joke. Avoid at all costs. ID 60045350081
25 February 2026
Unprompted review
Reply from Palletways UK
We're sorry to read you're having a poor experience with our service. We'll forward your experience to the relevant depot and ask them to make contact.
Apologies again,
Palletways Customer Care
Marcello was very helpful
Marcello was very helpful, he helped me move something else in the driveway so I could park my car. Very nice guy.
Marcello from Depot 42
24 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello from Depot 42 was super…
Marcello from Depot 42 was super helpful and polite! 😊
24 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
The boy finn is a legend above and…
The boy finn is a legend above and beyond your expectations
cheers Finn👍
21 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Our delivery was delivered efficiently…
Our delivery was delivered efficiently and the driver went above and beyond, he was really nice and helpful.
The correspondence was great with upto date information on delivery.
19 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Timely, kindly closely and efficiently delivered pallet
Great comms and effort in delivering closely to end user.
19 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello was very helpful and delivered…
Marcello was very helpful and delivered our pallet to exactly where asked him to drop it
19 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Great delivery
Great delivery, very helpful and very polite.
Marcello
Depot 42
19 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Really helpful driver
Materials were despatched much earlier than anticipated and we weren’t there to receive them. But the driver Finn liaised with our neighbour to deliver them by himself and was superb. Thank you so much.
17 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
I’m extremely disappointed with my…
I’m extremely disappointed with my experience with Palletways.
I received no email, call, or any clear delivery time/details in advance, so I wasn’t properly informed about when the pallet would arrive. When the driver did turn up, the pallet was left in a way that blocked the public walkway, which created a real problem. Because it was a kerbside delivery and I hadn’t been informed properly, I refused to accept it and refused to sign the delivery paperwork.
Instead of arranging a straightforward re-delivery or offering a solution, the situation escalated. I was then told an allegation had been made that my builder made a racist comment — but my builder wasn’t even at the scene at the time ( my cctv is proven that), so I strongly dispute this. After that, the re-delivery was cancelled, and I was left without my order.
From my point of view, it felt like the allegation was used to justify cancelling my delivery after I raised concerns and refused to sign.
Overall: poor communication, no practical resolution, and an unfair outcome.
I would not recommend this service based on my experience.
Consignment no: 60045062063
16 February 2026
Unprompted review
Reply from Palletways UK
We're sorry to read you're having a poor experience with our service. We'll forward your experience to the relevant depot and ask them to make contact.
Apologies again,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello from depot 42
Marcello from depot 42, amazing and friendly delivery driver. Went above and beyond to help me get it in my house!
17 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello was very friendly and the…
Marcello was very friendly and the delivery went smoothly.
17 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello from depot 42 was awesome 🤩
Marcello from depot 42 was awesome 🤩
Very pleased with his performance and delivery thank you 🙏
17 February 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
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