Pall-Ex Reviews 

Appalling delivery service.
Having received no notification of any delivery time other than "wait in all day" my wife had to go shopping. She arrived back to find an 80kg stove on a pallet blocking the access to the back of our house. As I am working away it will now have to sit there until I get home at the weekend.
Even Amazon are not that stupid. Well done Pall-Ex; no wonder you only have 2.4 stars...

I have been using Pallex for many years now. They are available, on time and reliable. Their prices have been the best, which is something I always look for. The service is excellent and the drivers are friendly and more than helpful. Very few issues with these guys. I would highly recommend if you need your goods getting to there destination with peace of mind.

As a former Pallex Romania franchise employee and current customer, I strongly advise choosing another carrier.
The communication from the central platform is almost nonexistent, and coordination between depots is chaotic. Deliveries are often delayed or even missed entirely, with little to no follow-up or accountability.
Support lines rarely provide clear answers, each department blames another.
It’s disappointing to see how a once-promising logistics network fails both its clients and its own partners.

Pall-Ex did deliver day before I was expecting it to be delivered, and I only just saw the update in time to be ready.
But the young man who delivered to me was so wonderfully helpful. I did not take his name but I am so grateful to him. This was the 3rd time I had tried purchasing this item and other delivery company's just could not be bothered to go the extra few feet.

Leaving large items on a pavement obstructing pedestrians etc is not a delivery.

Sometimes those extra few feet make all the difference I would have refused the delivery and gone without, if not for the kindness of this wonderful young man.

So Please Pall-Ex allow your drivers a little more time to deliver it makes a whole lot of difference as not all of us have help when receiving heavy deliveries.

The driver bought a heavy parcel on a trolley. He would not bring it up the path or put it in the front garden which is not fenced. He left it on the pavement. I am a 65 year old woman and was left to move it on my own. This is very bad customer service. I only had to move it about 3 feet but it was extremely heavy and I would have thought that was the least he could do.

Catastrophically bad! On 4 occasions I have been promised a delivery, on 4 occasions they have let me down. No communication, no apologies! Why are topps tiles using such a diabolical distributer with a distinct lack of distributing!!

The driver who delivered the pallet today was brilliant. It was a tricky lane to negotiate but he did this without fuss/ complaint and with immense skill and patience.

He was kind, considerate and courteous. Thank you so much.

A great credit to your organisation.

Delivery Ref 11625

Great communication. Really helpful, friendly driver. Went the extra mile to place the pallet near the doorway rather than blocking the pavement.
Very much appreciated this.

Absolutely great delivery, we were worried due to our drive being narrow and tree lined that we would struggle to get the delivery close to our house. The driver was really helpful and we were so relieved to find someone so nice. Thank you

Driver couldnt use his pallet truck properly and nearly dropped my slates off the tail lift. Then he dropped the pallet against the side of my van, damaging the bumper. Called the office, who said they would sort it....5 days later, no communications. Would not recommend

Received a tile delivery today and the delivery driver took a photo of me as proof of delivery without my knowledge or consent. I was surprised to see myself on the tracking page as delivery confirmation. That's NOT ok

Had a pallet of fencing delivered. The driver said he wasn’t allowed to help me unload it. So I had to unload the whole delivery on my own whilst he sat in his cab having his lunch. The delivery was a day late and the driver couldn’t care less.
Really poor service. I wouldn’t recommend Pall ex to anyone arranging deliveries

Shockingly rude driver who just dumped a stove on our driveway and said it was our problem now. Didn’t even take the pallet away. Delivering heavy items alone probably didn’t help and due to this policy he was probably abused already during the day. Terrible company to avoid if you get the choice.

Worst delivery company ever!!!! They delivered my whole package of flooring completely smashed up. £450 worth! Not even a single plank of my vinyl was useable. On top of that the bloke ran into his van and drove away quickly- he didn't ask me to sign anything. That was on top of them being a day late with no contact until 3pm in the afternoon.

I wish I’d have checked these reviews out first!

Typical to others the communication was really poor. I waited in for 2 days for delivery of a shed. Day one, I got notified that the delivery had taken place but it was nowhere to be seen, it’s not really possible to hide a 450kg pallet in my opinion, there was some mistake in the paperwork.

Called early on day 2 and spoke to someone in the office where I was informed the pallet had broken and it needed to be palletised again, which they’d done and would be delivered that day. Coincidentally when I was on the phone the driver knew the road extremely well and was worried about not being able to manoeuvre the vehicle, but let’s give them the benefit of the doubt 🤥. Funnily enough we’ve had many large vehicles down there without issue, roll on roll off skips etc. so I’m not really sure what the issue was and it’s just a massive coincidence that the driver knew the road so well.

Again waited all day, zero communication. Contacted the company id purchased through and was told it would be there by 1730. That passed with nothing.

Saturday morning was next. I’d gone to work and had some notifications that the delivery would take place that day. Perfect but I’d like to inspect the pallet for damage, as you’d told me it was damaged. Another company that pall-ex had contracted to do the delivery in a smaller vehicle turned up, single handed. The driver was really nice but was communicating with me by phone. He couldn’t really unload the truck onto the driveway by himself as the pallets would take up too much space with they way they’d been repacked.

I didn’t refuse delivery. I was not there to accept the pallet and investigate the damage that caused in the first place.

Sadly this has cost the company I bought the shed from a sale as I no longer want it purely because of the company delivering it as I have no faith in them to do what they are supposed to do.

An incredibly negative experience but the chap that did actually turn up was very nice to deal with, I wish they’d have used him in the first place and none of this issue would have happened.

The shed company (project timber) were really good about this and fully understood my predicament, hopefully they will see sense and bin this lot off

Poor communication and completely unreliable.

Not happy my builder stayed on site until 6:30pm on a Friday evening. Only for the order not to show. They close their phone lines before 5pm so you can’t speak to anyone. They don’t update their tracking data. An absolute shambles of a company.

I will not be using the flooring company again as their choice of courier company is not reliable. I am sure I’m not the only one to experience this. Therefore, they obviously don’t value their customer experience.

Only use this company if you don’t care about retaining your customers.

Also to note, I had other building materials delivered the day before by PalletWays who had fantastic customer service. They made phone contact when they were delayed and kept me informed and even sent another driver out to collect the goods to make sure I had them by close of play.

So from experience I can say DO NOT use Mynexus / Pallex group - instead use PalletWays, much more reliable and respectful.

We recently dealt with a delivery from Floors and Walls and, unfortunately, it was one of the most frustrating experiences we’ve had. The delivery was delayed on four separate occasions over just two days, causing significant additional costs as we had contractors on site waiting—whom we still had to pay. To make matters worse, we were asked to travel across town to meet the driver outside of working hours, only for them to not show up at all.

My order was delivered by Pall Ex who were very timely with their updates and delivery exactly on time thank you !

Great company, great service, ETAs spot on and driver was helpful

I had two deliveries scheduled from Pall-ex Devon and Cornwall the first scheduled pre May bank holiday weekend Friday delivery didn't turn up rang my supplier as Pall-ex don't seem to be able to answer phones, vehicle broken down would deliver Saturday a.m. No updates on tracking delivery didn't turn up AGAIN no communication nothing. Delivery rocks up Tuesday. Next delivery due Wednesday 7th didn't turn up, driver wouldn't get back in time to depot so aborted my delivery re scheduled for today the 8th fingers crossed it might turn up. Now when I see Pall-ex as delivery agent would think twice about placing an order with anyone that uses them. Appalling service, no customer service dreadful company.