Pall-Ex Reviews 

Dreadful. Delays, lies, delays, lies, poor service. Terrible communication. Avoid!

Shipment number 122853
Fabulous service and a great delivery driver. Highly recommended 🌟🌟🌟🌟🌟

Fortec Distribution delivery member B Taylor & Sons Transport Ltd.
consignment number 099ZBR0009401.
I have used white horse logs for 10 years or so. All good..... Until now!
Driver no show yesterday. After a couple of calls I was told driver would be with us at 5pm. At 530pm I was told he had had an accident so no delivery. Nobody had bothered calling me.
Rescheduled for today, and when 15 mins late I called. (again, no one bothered calling me) Eventually haulier called to say driver had tried to deliver but tail lift wasn't strong enough. Driver didn't bother ringing doorbell AND managed to avoid his truck (18 tonne?) being spotted in ring doorbell, which captures every car going past. Or, am I being fed porkies? 🤔🤔
If this is how white horse are going to deliver, I'm buying from Luxury Wood in future. 😡😡😡

I have reference 4147364 , i had 2 pallets of tiles for delivery on Friday, all the builder team was in the shop waiting for them to start the work and the delivery driver just cancelled the delivery without calling me reason: no access to the location, the access was on the back of the building! So unprofessional! When I called the customer service they said next delivery in 3 days, in all this time i lost money and time doing nothing, waiting for delivery! I will never recommend this company!! Stay away

Absolutely awful company. Turned up 2 hours late. Phoned me at 5 to say they had broken down and were running late. My delivery slot was between 3-5. After being told he was 45 mins away he turned up nearly 2 hours later at 6:50. Dropped the pallet on the floor, refused to spin it round to get it through the doorway to our workshop and left it outside, chucking down with rain with nearly 400kg on it. If he had said he was leaving it outside like that I would have told him to take it back but instead he just forged my signature and disappeared . Absolute jokers of a company and liars too. Don’t put yourself through the hassle if you can avoid it.

The delivery driver was rude he damaged a chair and told us that was no paperwork to sign when you check back on the tracking the driver had fraudulently signed the paperwork.

Driver really helpful and sensibly phoned me to find house. Central communication very poor though. Delivery supposed to be coming the next day and NO communication to tell me it had been brought forward.

I recently shipped two crates of ceramic art to a gallery in Italy. It was really difficult to find a company that could handle the complicated restrictions involved in delivering to the historic centre of a Tuscan hilltop town but Pallex Europe pulled out all the stops to make the shipment happen. They helped me through the whole mind boggling process of customs paper work and were always available to answer any of the many questions I had. The work arrived safely and the Gallery was delighted, as am I. I would not hesitate to recommend Pallex and will definitely be using them from now on.

So rubbish it beggars belief. First gave us a time slot 11-1300 which was a good sign. Waited in all day, never turned up. Next day said 1100-1400. Again no sign of them.
What a dire, dire company. have advised Stove World to find another supplier as they seriously let them down.

Delivery of tiles today. Email with two hour slot received this morning. Delivered on time with super-friendly delivery driver, Ian. Even managed to put tiles where I wanted them ! Highly recommended service

Excellent communication. 2 hour time slot given. Arrived on time. Driver went above and beyond to deliver to rear of house. Very nice to deal with.

incredibile driver behavior in Romania, Otesani, Valcea county. after trying to help him givind directions 4 times, I was threatened the pallet was going to be returned because no one was at the door. a superior continued to threaten me and advised to send a claim to Haga if I don't accept the situation.
avoid!

Absolutely shit delivery service. No communication, left in throughout the day. Must use a horse and cart and smoke signals. Need to get with technology and notify in the morning when the delivery window is and stick to it.

Evesham branch experience - £1100 delivery
Driver broke pallet on delivery vehicle, continued to unload and left pallet halfway on the road. The driver asked if I could get some wood as the very was muddy so I obliged and laid to planks under the trolley. I said I was unhappy with the delivery and I want to return the goods as they would be unsafe in this area and potentially damaged.

When questioned in regards to leaving the delivery in that state drivers remarks were "if you continue to complain I'll call the police an say that you have been threatening towards me" "I'll say that you threw planks of wood at me".

I called Evesham depot to speak with the branch manager who did not want to hear the details of events and continued to tell me that I had been abusive. I questioned the evesham manager as I have security cameras with audio facing all of my driveway. I asked, "what have I been accused of saying/doing?" in which his reply was "I don't want to get into it with you". This is very confusing and frustrating. The branch manger hung upon on me so I called back and the manger immediately responded with "don't call me again!!"

So, I'm left with potentially damaged goods on a broken pallet halfway across my driveway and the main road and I am unable to life this on my own. Pall-ex HQ does not have the facilities to deal with my complain and just forwards to my product manufacturer although the issues are clearly with Evesham depot. video, audio and photos are available. UNPROFESSIONAL AND DANGEROUS BEHAVIOUR

AWFUL SERVICE!
Dumped 600kg £5000 worth or equipment outside my building in the car park, didn’t notify of delivery and FRAUDED my signature, 3 hours it was sat outside for I only found out because I called to chase delivery up!
Management rude and defensive, lying and trying to justify their fraudulent behaviour to cover their own backs!
Part of my delivery was stolen.
DO NOT USE!

Absolutely thieving half job excuse of a company

Driver arrived as indicated, phoned beforehand as asked, and even brought the load up our difficult long drive on his pallet truck saving us having to carry everything up by hand. Very helpful and friendly.

I thought DPD were bad but these guys are even worse.

requested a Friday delivery (afternoon)
Attempted delivery on Friday morning - ok fair enough.

Delivery arranged Wednesday.
Wednesday - still waiting been told now afternoon.
No updates
Wasted a full day.

Thanks.

Need something in the WRONG PLACE on the WRONG DAY? This bunch (under the Fortec Distribution banner) can just about manage that... 500kg of firewood dumped and then get accused of making it up! Avoid this lot like the plague, and pay for a proper company.
Fortec/Pall-Ex are staffed by dimlows, and there isnt a grown up in the building....

What an absolute shambles and there is definitely a common theme running through this company's feedback!

Given a time slot for a delivery - no delivery!
Tracking states unable to deliver - a lie!
24hr telephone number - not a 24hr telephone number!

So, a simple solution to your company's ineptitude! Let's see if you can manage to deliver the £400 mattress back to the place you picked it up from - I doubt it!!

I have a gravel drive, so pallets of firewood have to be left near my gate. Pall-ex were excellent in communicating with me and delivered exactly as we agreed, so that I was available to offload and transfer the logs - it’s essentially a 4 hour job for an old bloke. This level of service has not always been the case with other delivery companies, possibly because my contract is with the seller of the firewood and not the delivery company.
The driver was very friendly and did his best to get the load to the best place possible.