Felicia has been fantastic to deal with. Very responsive to emails. Several quotes issued without worry or delay. Felicia is also really knowledgeable about the product she’s selling. The price... See more
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Company details
- #16 of 52 best companies in Cruise Travel Agency
- #11 of 38 best companies in Cruise agency
Written by the company
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 week
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Great guidance and superb service
We recently booked our first cruise booking with Panache. While we were familiar with cruising, we were travelling with friends who were cruising for the first time.
Jill was eternally patient with us working through the options - location and vessel, and then the best stateroom selection.
With competitive fares as well, we highly recommend the team. And... if you're looking for inspiration, be sure to follow Helen and Richard too.
I found the staff very knowledgeable
I found the staff very knowledgeable, and helpful. I wasn't rushed or pushed into buying anything straight away .i have in fact booked a river cruise so perhaps I will come back afterwards and let you know what I think.
Great company to deal with
Great company to deal with. Always answer the phone quickly and any query you have is dealt with in a timely manner by very nice staff. Very impressed. We have just booked another cruise with them.
Wendy Mulholland
The agent, Wendy Mulholland was great, very helpful with advice and understanding of our requirements. She also offered us an unbeatable price.
Great and easy booking of a cruise and saving significantly on money!
Kelsey Sutherland, my personal advisor of Panache has been very helpful with a much appreciated personal approach.
The offer they have drawn for my cruise in December 2027 has been much lower than any other offers I have received! Now I wait for the services to come in approaching my travel...
Helpful and efficient
Jen was so helpful and efficient and managed to get us a good deal. We will definitely be using them again
First time booking with Panache…
First time booking with Panache Cruises. I must say, Nikki did a great job ensuring that my expectations were met and setting us up for a wonderful cruise! She made everything seamless and easy. I am looking forward to many more with Panache and Nikki.
First time with Panache
30 plus cruises under our belt but first time with panache, from our first
enquiry Charlene responded positively
and consistently to all our associated
questions and queries which then enabled us to make a firm booking !
Excellent service from Wendy
Excellent, efficient and customer focused service yet again when booking a cruise with Panache. Wendy is responsive when we have any questions and 'just gets things done' when needed!
Amazing expertise
Karen was amazing- her inter personal skills and knowledge gave us the confidence to book with Panache.
She is definitely an asset to the team
Panache has panache
Always feels a very personal and warm service. A professional and helpful agency.
Our first time using Panache but will not be our last!
Our first time using Panache but would certainly recommend. Superb friendly service from Helen and the most competitive price!
First Time with Panache
This is our first time booking with Panache and so far the personal touch provided by Wendy is excellent. We have yet to go our our River Cruise but so far so good!
Always a pleasure booking with Panache
I had been looking at an Explora Journeys cruise and called Panache ( who I have used on several occasions in the past) to check some details and what they could offer. I had the good fortune to speak with Georgia who immediately understood what my requirements were and offered several options whilst patiently explaining the differences in the various options.
Georgia was friendly, helpful and extremely professional all the way through the process.
Georgia also gave some helpful suggestions regarding hotels for both pre and post cruise.
Bottom line: I happily bought the cruise and heartily recommend both Georgia and Panache
Catherine Divan has once again…
Catherine Divan has once again delivered a fantastic cruise. As always Catherine makes the booking process painless. I can highly recommend using her as a cruise consultant.
Excellent Service from Panache
Our Panache consultant was so patient and courteous as we dithered making our minds up on which of the great offers we should take! Our Panache consultant was so quick and clear in explaining the advantages of each offer allowing us to compare more easily. She also ensures that we get the best prices available. Based on the truly excellent service that we receive, we will continue to use Panache as our highly valued cruise consultant.
Great to have Katy back
Another Booking with Panache and it’s great to have Katy back to deal with it, but in her absence everyone has been fantastic! We wouldn’t go anywhere else.
Panache definitely try harder
Panache had sent us emails as we are B.A. club members. We usually book with a competitor that claims to give the lowest price and best service. NOT TRUE.
Rob Ledsham was fantastic, very helpful and patient. He gave us several alternatives and waited for us to decide. After all that he gave us a much lower price for exactly the same cruise. Without doubt we will use Panache in future.
I have just booked a fifth cruise…
I have just booked a fifth cruise organised by Panache! I think that tells how much I trust their knowledge and understanding. Three of the cruises were River cruises and Nicola has just booked two sea cruises for us. She is incredibly patient and kind even when I don’t understand a detail or want to have something changed she remains remarkably supportive. I found Panache online and wouldn’t use any other company to organise cruises for us.
Excellent support and advice on booking…
Excellent support and advice on booking options
Made process easy and relaxed
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