Panache Cruises Reviews 

3,059
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 933 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their patience and dedication to finding the right cruise and destination. Many people appreciate the seamless booking process, noting that agents make complex arrangements effortless and provide excellent support from start to finish. Reviewers also frequently mention receiving competitive pricing and a high level of service that extends beyond the initial sale, making them repeat customers. However, some customers also noted issues with post-sale assistance, with one reviewer feeling that their concerns were dismissed and that the company was unwilling to help after the booking was complete. Additionally, a few other people felt that there were occasional gaps in product or procedural knowledge from newer team members, which slightly impacted their otherwise positive first impression.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, straightforward,... See more

Service

Customers consistently note positive experiences with service, frequently describing it as amazing, superb,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, responsiveness, and... See more

Price

Users describe positive interactions with price, consistently finding competitive and good deals. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Felicia has been fantastic to deal with. Very responsive to emails. Several quotes issued without worry or delay. Felicia is also really knowledgeable about the product she’s selling. The price... See more

Rated 5 out of 5 stars

This will be the second cruise we’ve booked through Panache and this time Elitsa has been our advisor, she’s professional, friendly and very knowledgeable. She’s helped us book 2 suites on the Explora... See more

Rated 5 out of 5 stars

We have used Panache for at least 4 years and have been very impressed by their service.All the staff we have dealt with have been knowledgeable and very reliable.They have usually made suggestions... See more

Company replied

Rated 5 out of 5 stars

First class service from our personal cruise connoisseur, Nicola. This is our 5th booking with Panache in the last two years. All simple and straight forward. Competitive pricing. Good range of s... See more

Company replied


Company details

  1. #16 of 52 best companies in Cruise Travel Agency
  2. #11 of 38 best companies in Cruise agency

Written by the company

Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(3,059)

869 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guidance and superb service

We recently booked our first cruise booking with Panache. While we were familiar with cruising, we were travelling with friends who were cruising for the first time.

Jill was eternally patient with us working through the options - location and vessel, and then the best stateroom selection.

With competitive fares as well, we highly recommend the team. And... if you're looking for inspiration, be sure to follow Helen and Richard too.

19 June 2026
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Always answer the phone quickly and any query you have is dealt with in a timely manner by very nice staff. Very impressed. We have just booked another cruise with them.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Wendy Mulholland

The agent, Wendy Mulholland was great, very helpful with advice and understanding of our requirements. She also offered us an unbeatable price.

15 June 2026
Rated 5 out of 5 stars

First time booking with Panache…

First time booking with Panache Cruises. I must say, Nikki did a great job ensuring that my expectations were met and setting us up for a wonderful cruise! She made everything seamless and easy. I am looking forward to many more with Panache and Nikki.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

First time with Panache

30 plus cruises under our belt but first time with panache, from our first
enquiry Charlene responded positively
and consistently to all our associated
questions and queries which then enabled us to make a firm booking !

16 June 2026
Rated 5 out of 5 stars

Excellent service from Wendy

Excellent, efficient and customer focused service yet again when booking a cruise with Panache. Wendy is responsive when we have any questions and 'just gets things done' when needed!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing expertise

Karen was amazing- her inter personal skills and knowledge gave us the confidence to book with Panache.
She is definitely an asset to the team

17 June 2026
Unprompted review
Rated 5 out of 5 stars

First Time with Panache

This is our first time booking with Panache and so far the personal touch provided by Wendy is excellent. We have yet to go our our River Cruise but so far so good!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Always a pleasure booking with Panache

I had been looking at an Explora Journeys cruise and called Panache ( who I have used on several occasions in the past) to check some details and what they could offer. I had the good fortune to speak with Georgia who immediately understood what my requirements were and offered several options whilst patiently explaining the differences in the various options.
Georgia was friendly, helpful and extremely professional all the way through the process.
Georgia also gave some helpful suggestions regarding hotels for both pre and post cruise.
Bottom line: I happily bought the cruise and heartily recommend both Georgia and Panache

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Catherine Divan has once again…

Catherine Divan has once again delivered a fantastic cruise. As always Catherine makes the booking process painless. I can highly recommend using her as a cruise consultant.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Panache

Our Panache consultant was so patient and courteous as we dithered making our minds up on which of the great offers we should take! Our Panache consultant was so quick and clear in explaining the advantages of each offer allowing us to compare more easily. She also ensures that we get the best prices available. Based on the truly excellent service that we receive, we will continue to use Panache as our highly valued cruise consultant.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great to have Katy back

Another Booking with Panache and it’s great to have Katy back to deal with it, but in her absence everyone has been fantastic! We wouldn’t go anywhere else.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Panache definitely try harder

Panache had sent us emails as we are B.A. club members. We usually book with a competitor that claims to give the lowest price and best service. NOT TRUE.
Rob Ledsham was fantastic, very helpful and patient. He gave us several alternatives and waited for us to decide. After all that he gave us a much lower price for exactly the same cruise. Without doubt we will use Panache in future.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I have just booked a fifth cruise…

I have just booked a fifth cruise organised by Panache! I think that tells how much I trust their knowledge and understanding. Three of the cruises were River cruises and Nicola has just booked two sea cruises for us. She is incredibly patient and kind even when I don’t understand a detail or want to have something changed she remains remarkably supportive. I found Panache online and wouldn’t use any other company to organise cruises for us.

11 June 2026
Unprompted review

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