First class support and guidance from Kelsey Sutherland. From the outset Kelsey made the booking process easy and she got us a great price. It was a special birthday for me while we were away and Kels... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the first contact with Kelsey to after we got home, the customer service was outstanding. Nothing is too much trouble, Panache really do go that extra mile. I also added a luxury package to our... See more
This will be the second cruise we’ve booked through Panache and this time Elitsa has been our advisor, she’s professional, friendly and very knowledgeable. She’s helped us book 2 suites on the Explora... See more
We have just booked a cruise with Panache Cruises via Catherine. She was extremely helpful, gave us useful advice and was responsive and friendly without being pushy. I am pleased that all our follow... See more
Company details
- #16 of 52 best companies in Cruise Travel Agency
- #11 of 38 best companies in Cruise agency
Written by the company
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wendy Mulholland
The agent, Wendy Mulholland was great, very helpful with advice and understanding of our requirements. She also offered us an unbeatable price.
15 June 2026
Great and easy booking of a cruise and saving significantly on money!
Kelsey Sutherland, my personal advisor of Panache has been very helpful with a much appreciated personal approach.
The offer they have drawn for my cruise in December 2027 has been much lower than any other offers I have received! Now I wait for the services to come in approaching my travel...
18 June 2026
Unprompted review
Helpful and efficient
Jen was so helpful and efficient and managed to get us a good deal. We will definitely be using them again
18 June 2026
First time booking with Panache…
First time booking with Panache Cruises. I must say, Nikki did a great job ensuring that my expectations were met and setting us up for a wonderful cruise! She made everything seamless and easy. I am looking forward to many more with Panache and Nikki.
17 June 2026
Unprompted review
First time with Panache
30 plus cruises under our belt but first time with panache, from our first
enquiry Charlene responded positively
and consistently to all our associated
questions and queries which then enabled us to make a firm booking !
16 June 2026
Excellent service from Wendy
Excellent, efficient and customer focused service yet again when booking a cruise with Panache. Wendy is responsive when we have any questions and 'just gets things done' when needed!
17 June 2026
Unprompted review
Amazing expertise
Karen was amazing- her inter personal skills and knowledge gave us the confidence to book with Panache.
She is definitely an asset to the team
17 June 2026
Unprompted review
Panache has panache
Always feels a very personal and warm service. A professional and helpful agency.
17 June 2026
Our first time using Panache but will not be our last!
Our first time using Panache but would certainly recommend. Superb friendly service from Helen and the most competitive price!
16 June 2026
Unprompted review
Reply from Panache Cruises
Dear Sean Fairest,
Thank you for your wonderful review and for choosing Panache Cruises for your first booking with us. We're delighted to hear that Helen provided such friendly service and was able to secure a competitive price for your cruise. Delivering exceptional value alongside a personalised experience is at the heart of what we do, so it's fantastic to know we've made such a positive first impression. Thank you for your recommendation. We look forward to supporting you throughout your journey and helping you plan many more cruises in the future.
Best Regards,
Panache Cruises
First Time with Panache
This is our first time booking with Panache and so far the personal touch provided by Wendy is excellent. We have yet to go our our River Cruise but so far so good!
16 June 2026
Unprompted review
Reply from Panache Cruises
Dear William Martin,
Thank you for your lovely review and for choosing Panache Cruises for your first booking with us. We're delighted to hear that Wendy has provided such excellent personal service and made the booking process a positive experience. Our Cruise Connoisseurs pride themselves on offering expert guidance and support from the initial enquiry right through to your return home, so it's wonderful to know you've already experienced the Panache difference. Thank you for placing your trust in us. We hope you have a fantastic river cruise and look forward to supporting you every step of the way.
Best Regards,
Panache Cruises
Always a pleasure booking with Panache
I had been looking at an Explora Journeys cruise and called Panache ( who I have used on several occasions in the past) to check some details and what they could offer. I had the good fortune to speak with Georgia who immediately understood what my requirements were and offered several options whilst patiently explaining the differences in the various options.
Georgia was friendly, helpful and extremely professional all the way through the process.
Georgia also gave some helpful suggestions regarding hotels for both pre and post cruise.
Bottom line: I happily bought the cruise and heartily recommend both Georgia and Panache
15 June 2026
Unprompted review
Reply from Panache Cruises
Dear Steve,
Thank you for your wonderful review and for choosing Panache Cruises once again. We're delighted to hear that Georgia was able to quickly understand your requirements and guide you through the various Explora Journeys options with such professionalism and care. Taking the time to explain the differences, provide expert advice and help with every aspect of your travel plans is exactly the personalised service we strive to deliver. Thank you for your continued trust in Panache Cruises and for your recommendation. We look forward to helping you plan many more unforgettable voyages in the future
Best Regards,
Panache Cruises
Catherine Divan has once again…
Catherine Divan has once again delivered a fantastic cruise. As always Catherine makes the booking process painless. I can highly recommend using her as a cruise consultant.
15 June 2026
Unprompted review
Reply from Panache Cruises
Dear Simon,
Thank you for your wonderful review. We're delighted to hear that Catherine once again helped make your cruise booking experience smooth and stress free. Providing expert advice and personalised service is what our Cruise Connoisseurs do best, and we're thrilled that Catherine continues to deliver such a high standard of care. We'll be sure to pass on your kind words to her. Thank you for your recommendation and for choosing Panache Cruises.
Best Regards,
Panache Cruises
Excellent Service from Panache
Our Panache consultant was so patient and courteous as we dithered making our minds up on which of the great offers we should take! Our Panache consultant was so quick and clear in explaining the advantages of each offer allowing us to compare more easily. She also ensures that we get the best prices available. Based on the truly excellent service that we receive, we will continue to use Panache as our highly valued cruise consultant.
15 June 2026
Unprompted review
Reply from Panache Cruises
Dear Simon Patch,
Thank you for your wonderful review. We're delighted to hear that your Cruise Connoisseur provided such patient, courteous and knowledgeable service while helping you compare the various offers available. We understand that choosing the right cruise can be a big decision, so it's fantastic to know that the clear guidance and advice you received made the process easier and ensured you secured the best value for your holiday. Thank you for your continued trust in Panache Cruises.
Best Regards,
Panache Cruises
Great to have Katy back
Another Booking with Panache and it’s great to have Katy back to deal with it, but in her absence everyone has been fantastic! We wouldn’t go anywhere else.
15 June 2026
Unprompted review
Reply from Panache Cruises
Dear Gazza,
Thank you for your wonderful review and for choosing Panache Cruises once again.
We're delighted to hear that Katy has been able to assist with another booking for you, and we're sure she'll be thrilled to know she's been missed! It's also fantastic to hear that the wider team provided such great support during her absence. Your continued loyalty means a great deal to us, and we're honoured that you wouldn't go anywhere else.
Best Regards,
Panache Cruises
Panache definitely try harder
Panache had sent us emails as we are B.A. club members. We usually book with a competitor that claims to give the lowest price and best service. NOT TRUE.
Rob Ledsham was fantastic, very helpful and patient. He gave us several alternatives and waited for us to decide. After all that he gave us a much lower price for exactly the same cruise. Without doubt we will use Panache in future.
12 June 2026
Unprompted review
Reply from Panache Cruises
Dear customer,
Thank you for your wonderful review and for giving Panache Cruises the opportunity to help with your booking. We're delighted to hear that Rob provided such helpful and patient service, taking the time to explore different options and ensure you found the right cruise for your needs. Delivering exceptional value alongside personalised service is exactly what we aim for, so it's fantastic to know we exceeded your expectations.
Best Regards,
Panache Cruises
I have just booked a fifth cruise…
I have just booked a fifth cruise organised by Panache! I think that tells how much I trust their knowledge and understanding. Three of the cruises were River cruises and Nicola has just booked two sea cruises for us. She is incredibly patient and kind even when I don’t understand a detail or want to have something changed she remains remarkably supportive. I found Panache online and wouldn’t use any other company to organise cruises for us.
11 June 2026
Unprompted review
Reply from Panache Cruises
Dear Christine,
Thank you for your wonderful review and for trusting Panache Cruises with your fifth cruise booking. We're delighted to hear that Nicola has provided such patient, kind and supportive service throughout your cruise planning, whether for river or ocean voyages. Building lasting relationships with our guests is incredibly important to us, and it's fantastic to know that our personalised approach, expertise and attention to detail have earned your continued confidence. We'll be sure to pass your lovely feedback on to Nicola.
Thank you for your loyalty and recommendation.
Best Regards,
Panache Cruises
Excellent support and advice on booking…
Excellent support and advice on booking options
Made process easy and relaxed
11 June 2026
Reply from Panache Cruises
Dear David Tilman,
Thank you for your kind review. We're delighted to hear that you found the booking process easy and relaxed, and that our team was able to provide the support and advice you needed to find the right option for you. We appreciate you taking the time to share your feedback.
Best Regards,
Panache Cruises
This is the fourth time we have booked…
This is the fourth time we have booked a cruise through Panache and always find them very helpful. Jill shows great patience with me when I constantly decide to look at something different and I always come away feeling I have booked just what I want.
14 June 2026
Reply from Panache Cruises
Dear stephanie,
Thank you for your continued loyalty and for booking with Panache Cruises for the fourth time. We're delighted to hear that Jill's patience, expertise and support help make the booking process such an enjoyable experience, even when your plans change along the way. Finding the perfect cruise is what our Cruise Connoisseurs do best, and it's wonderful to know that you always come away confident you've made the right choice.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Caroline Murphy,
Thank you for your wonderful review. We're delighted to hear that Jen was able to help you find the perfect cruise for your family. Providing expert guidance and outstanding customer service is what we strive for, so it's fantastic to know that Jen's support made the process enjoyable and stress free. We'll be sure to pass on your kind words to her. Thank you for your recommendation, and we hope you have a fantastic cruise.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Elizabeth,
Thank you for your kind review. We're delighted to hear that you received such friendly, attentive and knowledgeable service from our team. Providing exceptional, personalised support is at the heart of what we do, and we're pleased we could help make your experience a positive one.
Best Regards,
Panache Cruises
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.