Amazing customer service Opening a new venture and have used them in previous ventures and the is a reason I keep coming back .
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We met PanaEpos at a trade event and from first contact there was no pressure, just really good service. We went back and forth with the requirements and spec for a few months and had our insta... See more
We decided to install a new EPOS Till system in summer. From the first meeting with John we felt in safe hands. Installation was about 10 days from the first meeting and all was very swift and well or... See more
Company replied
Jason and John were great with our onboarding, and Bea has been an absolute hero, fantastic with ongoing back-office support. The back office is quite complicated (I can do the basics, but Bea is a... See more
Company replied
Company details
Information provided by various external sources
We are the UK's leading re-seller of Panasonic hardware solutions and a premier partner of ICRTouch software, with recognised high levels of after sales support. If you need a front of house system that supports your business, and uses that latest technology, call us now on 01692 404 949
Contact info
Epos House, Scottow Enterprise Park, NR10 5FB, Norwich, United Kingdom
- 01692 404949
- sales@panaepos.com
- www.panaepos.com
Delighted with both the system and support.
Very happy with both the systems and support that we receive from PanaEpos. Daniel is very responsive and patient. The system is an essential part of our business. I would be happy to recommend.
14 December 2017
Unprompted review
Reply from PanaEpos
Thank you for the review Jackie, we are glad to hear that your happy with the product and after sales support you receive from us and its great to hear that you would happily recommend us, the team will make sure they keep up the good work!
Kind regards,
The PanaEpos Team
Daniel and the Panaepos have always …
Daniel and the Panaepos have always provided us with very good service, with our catering epos tills, farm attraction membership set-up and our site panawifi. Very happy to recommend
12 December 2017
Unprompted review
Reply from PanaEpos
Thank you for taking the time to review us Ian. We are proud to work alongside you and your team at Wroxham Barns and it's fantastic to hear that you are happy with the products and services which we supply, especially as you use so many!
Kind regards,
The PanaEpos Team
Used these guys across both of my sites …
Used these guys across both of my sites for maintenance and a full install. Very helpful and always willing to help.
9 December 2017
Unprompted review
Reply from PanaEpos
Thanks Ricky. We're glad to hear that you're happy with the service and the level of after sales support. We focus on this area the most, so it's reassuring to hear that its working well!
Kind Regards
The PanaEpos Team
Very Busy & efficient company.
Very Busy & efficient company.
Daniel has always been patent and resolved problems well.
Ro
7 December 2017
Unprompted review
Reply from PanaEpos
Thanks for the feedback Rowan. Dan will be pleased to hear the compliment. If you need any further assistance feel free to call 01692 404949 to speak with our support team.
Kind Regards
The PanaEpos Team
Daniel is very helpful and efficient
Daniel is very helpful and efficient, and great to do business with
7 December 2017
Unprompted review
Reply from PanaEpos
Thanks for the review Jo. Great to hear that you are pleased with the level of support, Dan will have no problem keeping up the hard work!
Kind Regards
The PanaEpos Team
Always helpful and get the jobs done …
Always helpful and get the jobs done ASAP.
Will come out when you need them to.
Dan Brackpool has been an amazing help and finds solutions to all sorts of problems for us.
Thank you.
7 December 2017
Unprompted review
Reply from PanaEpos
Thanks Maddie, Dan B will be pleased to hear how happy you are with his work for you at The Porterhouse. Glad we can be of assistance!
Kind Regards
The PanaEpos Team
I have used and would happily recommended PanaEpos …
I have used and would happily recommended PanaEpos now for a number of uses and always found their hardware, software and technical knowledge reliable, Intuitive,robust and supportive.
Having recently opened a new coffee shop PanaEpos was my first port of call. In today's technological world having a one stop supply solution that you can trust, that is reliable and robust plus a system that is going to give you the business and customer information you need to stay ahead of your competitors can be a real advantage .
I would happily recommend and offer to show potential customers the systems we have and the analytics we are able to obtain to ensure we are engaging and encouraging our customers to return.
7 December 2017
Unprompted review
Reply from PanaEpos
Thanks for the recommendation!
Henrys Coffee & Tea Store has been a great business to work with especially to showcase our products including PanaWifi which you had mentioned was a massive benefit to you and your marketing.
We are looking forward to integrating the next phase of tech in to your business in the next couple of months and we're confident that it will help you further.
Kind Regards
The PanaEpos Team
Great service provided from the point …
Great service provided from the point to enquiry through to set up !!! Set up was straight forward, training given was patient, and great follow up service. Would definitely recommend.
7 December 2017
Unprompted review
Reply from PanaEpos
Hi Sabrina,
Glad to hear that your happy with the service from the start. I know we're scheduled to come back to do some stock take training but feel free to call us on 01692 404949 if you need any further support or training in the mean time.
Kind Regards
The PanaEpos Team
Cliftonville Hotel Cromer Installation
We decided to install a new EPOS Till system in summer. From the first meeting with John we felt in safe hands. Installation was about 10 days from the first meeting and all was very swift and well organized. Bearing in mind we were in our busiest time of the year the whole team were very sympathetic to our needs. The support afterwards has been second to none, particularly Dan Brackpool who has become our point of contact and often dropping in to show us something new! A great system and a great support network, highly Recommended.
5 December 2017
Unprompted review
Reply from PanaEpos
Thanks for such a positive review Richard. The pressure was certainly on to get this in quickly and running smoothly for you from the outset but we only take on projects that we know we can handle!
Its good to hear that Dan has exceeded expectations when it comes to aftercare as well.
Kind Regards
The PanaEpos Team
System upgrade and intergration to website
From start to finish John and his team were helpful, supportive and knowledgeable. We have been working with them for years as they supplied the old till system too.With the new one coming in Daniel took all the stress away by transferring all information over, giving us more than sufficient training and support. The transition has been seamless. At no point have we had any disturbance to our working day or to our lovely customers. These guys truly know what they are doing, and can provide (in my experience) the best service for anyone in any doubt on which company to go with choose these guys!
Thank you
John, Jason, Daniel and the team at PanaEpos
Tracey and The Shop Team at Woodforde's Brewery
25 November 2017
Unprompted review
Reply from PanaEpos
Wow! What a lovely review! Thank you for taking the time to review us Tracey and we look forward to a long relationship with you. It was great watching it all come together with some great team work between PanaEpos and Woodforde's. We loved working alongside a respected local brand with some tasty products on offer, the Norfolk Nog purchase is brewing up nicely and we will break it out at the PanaEpos Christmas party!
Kind Regards,
The Panaepos Team
System & Till Update
Dan and his team were very helpful and efficient. Very smooth transfer from till systems.
15 November 2017
Unprompted review
Reply from PanaEpos
Thanks for your feedback Anna. Glad to hear you are happy with the level of support that Dan and the rest of the support team gave to you.
Kind Regards,
The Panaepos Team
Helpful and knowledgeable support …
Helpful and knowledgeable support staff. User friendly till systems.
13 November 2017
Unprompted review
Reply from PanaEpos
Thanks Jo,
It's been great working with you and the team at Bewilderwood. Roll-on next season!
Kind Regards,
The Panaepos Team
Friendly and helpful customer support
Friendly and helpful customer support, responding to all our queries within a very reasonable time.
13 November 2017
Unprompted review
Reply from PanaEpos
Thanks for the review Helen,
Its fantastic to hear that our support team are working efficiently and are approachable. If you have any other requests please don't hesitate to contact us on 01692 404949.
Kind Regards
The Panaepos Team
Best product and support
Fantastic easy to use tills and the support guys are very helpful.
Very happy and would highly recommend to everyone.
12 November 2017
Unprompted review
Reply from PanaEpos
Thanks for the great feedback Andy!
We try to keep the setup of the tills as simple as possible to make them easy for the end user, good to hear that we have been successful.
Kind Regards,
The Panaepos Team
Excellent Company
Have been dealing with PanaEpos for many years and I would most definitely recommend this company to anyone
9 November 2017
Unprompted review
Reply from PanaEpos
Hi Showcase Gallery,
Thanks for the recommendation. We look forward to continuing our relationship with you.
Kind Regards
The Panaepos Team
The support guys are very fast to …
The support guys are very fast to respond to any issues that we come up with. They are very patient and have provided us with a system well tailored to our business.
5 November 2017
Unprompted review
Reply from PanaEpos
Thanks for taking the time to provide us with feedback David. Speed in resolving any issue is really important to us to make sure that you have minimal disruptions, especially during busy periods.
We also take time to make sure we are providing the right software and hardware to fit the needs of your staff and business so its good to hear that we have achieved this.
If your need any further assistance don't hesitate to call us on 01692 404949 or email support at support@panaepos.com.
Kind Regards
The Panaepos Team
Great service
3 November 2017
Unprompted review
Reply from PanaEpos
Thanks for the feedback Dennis
Kind Regards
The PanaEpos Team
Great company
Have dealt with this company over a number of years across many sites and always very helpful and professional.
3 November 2017
Unprompted review
Reply from PanaEpos
Thanks Halil,
It's great to hear that your happy with the continual level of support and professionalism provided by the team.
Kind Regards
The PanaEpos Team
Always fast response and come down to …
Always fast response and come down to help us with any issues whe have :)
2 November 2017
Unprompted review
Reply from PanaEpos
Thanks Eden for the review. It's good to hear that you have confidence with our support line and face to face support service.
Kind Regards
The PanaEpos Team
Great communications
Great communications - reliable equipment -
Would highly recommend for any business. North Walsham Town Football Club as received an excellent service over the years from Danny when ever needed.
2 November 2017
Unprompted review
Reply from PanaEpos
Hi Cath,
Thanks for the great review, our Panasonic hardware is a hardy bit of kit and is build to last! Its been a great long working relationship with the Club and we have enjoyed working with you recently with the latest software upgrade.
Kind Regards,
The PanaEpos Team
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