Pandora Reviews 

On Christmas Eve, I visited the Pandora store in Silverburn Glasgow with my daughter to exchange a bracelet, but the experience was appalling. Despite waiting patiently, we were ignored while later arrivals were served.
When I tried to clarify the situation, the manager responded aggressively, accused me of screaming (which I didn’t), and demanded I leave the store, frightening my 10-year-old daughter to tears.
Even after sending multiple emails and calls to customer service about this distressing incident, I am yet to hear back. The customer services keep saying the store customer services will get back to me but I have been waiting for last 3 weeks.
This treatment was humiliating and unprofessional. No customer should feel ignored or disrespected. I hope Pandora addresses this seriously to prevent similar experiences in the future.

The attitude of some of the employees in store and the customer service online is terrible. We bought the wrong item and tried to exchange it but the service we received was terrible! I won’t be buying from Pandora again. I would rather go somewhere that actually values their customers rather than the profits!

10d ays ago Pandora Website NZ, promoted a big promotion online. I tried to buy 3 times a bracelet, different sizes, different types and I got an email confirming the order and after they cancelled the item, bracelet, one after another. But they sent all the charms, but I cant wear the charms because I dont have the bracelet. If the website is not accurate and made a mistake is not my problem. They need to honor what they sell. The company is doing bait advertising (using misleading incentives) — when a trade advertises products and services they can’t supply. These must be available in reasonable quantities for a given period of time (or a reasonable time if no time is set). Any limits on the offers should be clearly stated.) this is ilegal in NZ. Considering that they cancelled the bracelet from the order but they didnt cancel the other itens, which i could wear only if i got the bracelet. I tried to buy 3 different bracelets, 3 times it was available online and they didnt send it. I asked them to put me on waiting list or to give me a coupon discount to buy later with the same price, considering that it was a website mistake, they didnt reply me. I sent email many times, almost 2 weeks and noting. I feel like an idiot. I am trying to send back the charms, because I dont have a bracelet to wear it. They just dont respond. It looks like this company is corrupt stealing customer money and taking advantage selling only what they want to sell. I want a solution.

Their return policy is terrible and the sales staff make the experience even worse. My kids bought me diamond earrings for Christmas. I didn’t care for them and wanted to return them. I used the Algonquin Commons location. I had the receipt, not a gift receipt, told them I wanted to return them. Apparently there was also a free bracelet that came with it, that I was not aware of, and was told I’d have to get the bracelet and return that I’d gave it deducted from my price if the earrings. I went all the way back home, asked my daughter about the bracelet, and was able to get the bracelet and went back to the store only for them to tell me that I either get a store credit or I needed the card that was used to purchase the gift. The card was a debit card that my daughter used, they refused to give the cash back, which is Ludacris because using a debit card, they have already received their money. Other stores will give you the cash back if a debit was used. The sales girl was rude and arrogant and had the attitude of “too bad, that’s the policy”. Now I have to wait for my daughter to make the return so the credit can go back on her card. This store is awful, overpriced and has cheap jewelry. I told my kids to please do not go there for me ever again. The price they paid fir the earrings, I could and will be going to Sam’s club to purchase diamond studs that will be of good quality and probably a bigger diamond. I do t know who makes there policies or who does the hiring, but this place thoroughly lacks and will probably won’t last as did Burlington Coat Factory due to there return policy.

Need a magnifying glass to see the charm, looks totally different to what you see on the website

I bought my daughter a bracelet with several charms spending over $600 for Christmas so I received a free bracelet. I put it with the other bracelet so it would be a set. She wore the free bracelet $80 original cost or worth and it broke within an hour. I’ve gone to a few stores and noone will replace it or exchange it for anything else. I’ve reached out to “customer service” an NOONE had replied or contacted me. I should have spent a little more and gone to James Avery because this is not it. Cheap quality jewelry and terrible customer service!!

I put two charms
I was interested into my cart. I then removed one I didn’t want
And proceeded to check out. I reviewed my total and then hit place order. When the order conform came through but added the other charm I moved to my wish list. I called immediately customer service and they said they can’t cancel the order I have to either go yo the store or a UPS?????? Terrible/that’s why I was willing to pay the shipping so I don’t have to. For home jewellery they have a terrible policy and the CSR was also rude.

For the most part, P is alright to listen to. It doesn't keep track of my listening everyday and honoring that with ad-free as advertised. Nor does it keep track of the music I listen to...I listen to English, not Hispanic or any other language. So, why do I have ads coming in SO loud in OTHER languages in my home, and I'm sorry, in my country? If I wanted to listen to other languages, I might choose other channels, so efficiency might be something to focus on?
IDK, it's just a suggestion for that, otherwise, we're all good

I joined Pandora and was given a 10% coupon code, bought a charm for my daughter, applied the coupon code, was given a balance with the discount but when I gave my credit card information, I was charged full price. I contacted customer service twice and was told there is nothing they can do. I feel like they stole from me. I'm terribly disappointed in this experience. They wouldn't even let me cancel my order. That was pretty low.

I order something at pandora even pay express so i can get as soon as possible but what happened its useless because i received it late and its empty my order is nothing there and while i was talking to an agent shes so rude didn't even help me with it! This is my first time buying to this store i guess it will never happened again. Extremely disappointed!!!!!!

Pandora in Warsaw - Złote Tarasy.
Customer service from soviet era. Ladies in the service are very judgmental, not even bother to come to the customer. When ask for help, they don’t even try. I am not coming back…

Absolutelly disgusted!
Absolutelly disgusted!!
I bough a Spider-Man just before the summer.
It has come of no in December ,
first week.
I was told by two different members of staff that even without the receipt it will be exchanges a it’s FAULTY, as they did not have any in stock , was told to come back when they had a delivery.
Just went today , as I saw they had it in, to be told by the manager that it is not possible.tried to explains what I was told.
She was having none of it. I told her this charm is FAULTY, she offered to
Fix it for a fee, which is not acceptable considering the price of the charm and the fact that is FAULTY!!!!
Absolutely disgusted!!!!

There was solution in solving the issue, I have just been told that it can’t not solved in store to contact customer service
Then customer service won’t help because I have receipt for store and they need to make contact with store

The original purchase was 2019 but has been sent to the repair centre 4 times with the item being swooped for a new bracelet in 2023 which I have been told it’s out of warranty from the original sale
There is clearly a fault with the bracelet as the same defect has happened on a number of occasions
I just asked to swop for another item of the same value that I paid and also for the safety chain to be taken into consideration as there will be no use for it due to the item no longer being available and discontinued

I feel that everyone is just trying to fob me off and making excuses not to help asking how many times the bracelet is removed

Your a popular high street brand with poor customer service, it’s time consuming to get no result

Bought 2 items a tennis bracelet and some earrings, on receiving them in a flimsy made in Thailand package they were not what I was expected looked very cheap.
I returned both items in their original packaging with Royal Mail stating clearly there were two items in the packaging. I have been refunded for only one item.
On contacting customers services they will have to do an investigation. It’s obvious that the smaller item has been missed by staff working in returns
Lesson learnt I will never order online from Pandora as you don’t get your money back for the items retuned

Very happy. Ordered two gold bracelets for our girl. They arrived from Australia (we are in NZ) within 4 days at Christmas time with the rush. Im still waiting on local products ordered a week ago from other companies at this time. We are very happy with the quality and delivery. Thank you.

Disgusting customer service had me waiting outside when they should have been open after leaving and coming back they told me to line up and then took other customers who was not in the queue.

Review of pandora czech republic- prague at mustek : Very strange treatment of customers. Someone of dark color is not allowed in the store!! ??😵‍💫 The big oaf at the door by stopping me actually helped me by not wasting my hard earned money over frivolous overpriced trinkets.

Absolutely terrible customer service. I ordered two items and 12 days later the website still said awaiting carrier pickup. After going online for a chat session I was 50th in line and waited for an 2 hours with no one attending me. I called customer service after this and waited for 2 hours. After speaking to the agent the told me they don't know what happened and that they would reship the order. Mind you I paid for express shipping and was way behind on the date the order was supposed to be received. After 5 more days I received the order and half of the order was missing. There was no indication in the email I received that said this item was not delivered. I again contacted customer service and after waiting another hour I was told the missing item was out of stock and was never reshipped. I will never deal with this company again.

I bought a ring and a gift box with 6 days till Christmas, an hour later I get a cancellation email saying they don’t have the product. The money hasn’t been refunded so I can’t get a replacement present 5 days before Christmas. This is an absolute disgrace and I have never experienced anything like this in my life. Just be careful ordering from here you can be screwed over.

Visited Pandora Bury.
Great support from assistant however when attempting to make purchase Love2shop vouchers apparently don't work on their tills - assistants aware of this but yet Love2shop still list Pandora as a place to spend their vouchers.
Waste of everyone's time really and embarrassing as queues all round - others left as well as they had same vouchers to spend but like me will now just spend elsewhere.
Would expect better service from both Love2shop and Pandora !!!!!!