Pandora Reviews 

I placed an order during Pandora’s Black Friday promotion, which included a pandora logo safety chain charm Product number: 767027CZ-07 as part of the purchase. When my order arrived, the safety chain was missing from the package.

After contacting customer service, I was told the safety chain was out of stock and that I would be refunded for it. I did not want a refund — I made the purchase specifically because the safety chain was included in the Black Friday promotion.

As a “resolution,” I was offered a 15% discount for the inconvenience. This does not come close to matching the Black Friday pricing or the value of the promotional item that was advertised and not fulfilled. A standard discount is not an adequate substitute for a promotional offer that influenced the purchase decision.

Pandora should not advertise promotional items they cannot fulfill, or they should offer delayed fulfillment or an equivalent replacement. This experience was disappointing and has significantly reduced my confidence in ordering during Pandora’s sales.

I purchased 6 charms totaling $245 and was supposed to receive the free bracelet, it gave ne option on the size and add it to my cart, all for me not receive it,when I called to ask what happened, I was told 2 if the charms were on sale therefore that disqualified me getting free bracelet, poor swrvice

Awfull experience with online purchase. I have bought for christmas a present and the cancelled my order, as per 3 weeks now I haven't received my money back yet. I have called the store and they keep telling me it's an online service that I have to contact them. They are only available by mail and don't respond quickly. After 3 weeks I receive a mail that the store needs to return the funds and I keep waiting for my money, they keep sending me from one side to the other.

Online order packaging is awful. Three Items came in small polythene bags and all in one large box that is unsuitable for any of the items. When I used their online chat they said if I paid they would send individual boxes. I am not expecting gift wrapping however this is very disappointing. When I challenged this on the chat the agent left. Usually I shop in store and have no problems. Shocking service and wasted packaging.

The worst store staff ever. Very rude and not helpful. Especially in Blanchardstown Pandora store. Never again coming back there. I have not been treated so badly in my entire life.

Bought a rose belle ring and the rose came off after 2 weeks, atrocious quality , but went into store and they gave me a new one. Every other ring I own has tarnished, My gold rings are now silver.

Lucy at the Coventry Pandora shop was absolutely brilliant. She needs a promotion for her customer care

I just want to mention Ruby who served me in the Norwich Store, she was so polite and pleasant to me, made me feel really special, and made my shopping experience something to remember. You deserve A Star !!

Ordered a ring 7 days ago , delivery was supposed to be within 3 days . But they use yodel which to me is a massive red flag . Got a few emails with delivery dates changing . Then got an email this morning saying my monies being returned as I returned the ring . I did neither so no ring , money not returned yet . Won’t ever use Pandora again ……..complete waste of time , Ratners for the new generation . 0 ⭐️

I love it but PLEASE MAKE PINK CHARMS WITH GOLD. NOT JUST ROSE GOLD. I HAVE A GOLD BRACELET AND I JUST WANT PINKKKK. thank you very much...

Pandora's customer service is deplorable! This December 2025,
I spent over $500 online with Pandora Canada, for Christmas gifts. I ordered/paid for 5 gifts boxes and only received 2 boxes with my order. When I called asking for the 3 boxes that I had paid for, to be shipped to me asap, as they were required for the 5 gifts I purchased from Pandora, I was told they can only ship gift boxes with an order. I reminded the Pandora operator, that I had ordered 5 gift boxes with a substantial order, that Pandora neglected to ship. They refused to send my complete order. Pandora does not correct their company's mistakes and I would not recommend purchasing anything online from Pandora Canada.

I placed an online order for four charms with personalized messages, added gift packaging, and included a $100 physical gift card. Not only was my order repeatedly delayed, but when it finally arrived, the gift card, personalized messages, and additional gift packaging were all missing.

I immediately contacted Pandora’s customer service and was told they were unsure what happened with my order and would need to escalate the case. I was advised I would receive a follow-up email with a resolution and a copy of the customer service transcript within 48 hours. I never received any communication.

So again, I contact customer service, sit on hold for over 2 1/2hrs and when I finally reached someone after being on hold for two and a half hours, I was told they could send me a new gift card and refund me for the additional gift packaging. However, at no point did anyone offer to send the missing gift packaging itself or the personalized messages for the charms. They could have easily issued a refund and replaced the missing items, but they chose not to.

Instead, they offered a small one-time 15% discount, as if that made up for the delays, the missing items, and the complete lack of follow-through. Why would anyone want a discount code when simply correcting the mistakes and providing decent customer service would have meant far more?
Based on my experience, and after seeing an increasing number of similar complaints from other customers, it genuinely feels like Pandora’s service quality has declined and the overall reliability of their business is becoming questionable.

This entire situation has been extremely frustrating and disappointing. Between the shipping issues, incomplete order, unhelpful customer service, and lack of accountability, I will not be shopping with Pandora again. I strongly advise others to think twice before placing an order, it's simply not worth the hassle or the risk of receiving an incomplete or mishandled purchase.

Horrible I drove 45 min to pick up an order I placed online only to find out it had been cancelled-when I thought the representative was going to just reprocess the order she proceeded to tell me I was required to pay again and wait for the other refund to show up in my acct. customer service was not helpful because they would not honor the price, horrible customer service at freehold pandora I will never buy another pandora item -poor customer service.

Stay away from this company! the customer service is atrocious. I try to call, and they have only an answering machine who is disconnecting your number without having the chance to talk in normal working hours to anyone. I am waiting for my refund into my debit account for more than 48 hours! They are a bunch of lunatics ! Not everything that shine is quality ! Not Pandora !

Went into the Trinity walk store in Wakefield West Yorkshire today and the attitude of no interest of the assistant and the tray she showed me with the earrings on was a tray full of tatty jewelry.went to a different jewelry store instead .

UPDATE 9/12/25 - UPGRADED TO 2 STARS
Pandora reached out via email to arrange return of incorrectly sent goods. Supplied apology and return slip. Will update again pending outcome.

ORIGINAL REVIEW 8/12/25 - 1 STAR
Appalling customer service... because... there isn't any.

My daughter received a gift card for her birthday. She used it to buy 1 pair of heart huggie earrings and 2 pendant charms.

The package was shipped VERY quickly, which we thought was amazing. However, when we opened the parcel, it contained the wrong items completely - 3 bracelet charms.

A seemingly honest mistake in the packing room... should he an easy fix right?

I tried to call the customer service line at 11am AEDT but there was simply a voice message, stating the opening times (which I had called during them) and then it disconnected.

I then tried to find the the live chat option and could not find it.
I ended up completing a Web form and have not yet received a response.

Over the weekend, I went instore and was told that they "don't deal with online stuff" and was recommended the live chat.

I returned home, and I managed to find the live chat and was advised by "Gemma" the AI bot that I needed to speak with a live operator... who was unavailable in my time zone, and that I needed to reach out at 11pm AEDT to reach someone.

So... at 11pm I tried again... only to discover that the live chat and call lines aren't working due to technical difficulties.

What should have been a simple return and replacement has been a debacle... which they are not addressing.

Am absolutely outraged and upset. This company has effectively stolen money from a child.

Shame on you Pandora!

I also had the experience as Lisa online. I found there customer service team very unprofessional and lacked empothy . As a family we wont be buying Pandora again

Do not buy from or trust this company.
They treat you so badly and have no morals. My mother in law passed away recently. Whilst going through her things we found a voucher that was a couple of days out of date. I called them and explained the situation. They refused to honour the voucher. Absolutely disgusting. This was after waiting on the phone for 50 minutes.

Very disappointed with Pandora and will never buy online again. I placed an order last night but before I placed it I updated my address to my new address. When my order confirmation came though it had my old address on it. I emailed right away but obviously had no reply as it was 10pm. When I rang this morning I was told it had already been dispatched to my old address which is over an hour drive away. When I said this was really not acceptable I was told ” sorry but this happens sometimes “ apparently the system does not always update information as it should. The only help I got was I should try contacting the courier to change the address. Have contacted courier Amazon and they say they can not change address. Has now been delivered to wrong address Absolutely ridiculous !

I ordered a Pandora charm that said Nan, for a present and instead they sent a nose ring, I’ve tried emailing and calling and live chat and no one will get back to me to sort it, really disappointed.